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barnabas

I have been unable to connect to any servers in 3 days

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. 2020.03.28 15:28:45 - Eddie version: 2.16.3 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.18363.0, Mono/.Net: v4.0.30319
. 2020.03.28 15:28:45 - Reading options from C:\Users\MYPC\AppData\Local\AirVPN\default.xml
. 2020.03.28 15:28:45 - Profile options not found, using defaults.
. 2020.03.28 15:28:45 - Command line arguments (1): path="home"
. 2020.03.28 15:28:45 - Profile path: C:\Users\MYPC\AppData\Local\AirVPN\default.xml
. 2020.03.28 15:28:47 - Cannot find tunnel adapter.
E 2020.03.28 15:28:47 - OpenVPN Driver - Not available - Will be installed at next connection.
. 2020.03.28 15:28:47 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2020.03.28 15:28:47 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2020.03.28 15:28:47 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2020.03.28 15:28:47 - curl - Version: 7.68.0 (C:\Program Files\AirVPN\curl.exe)
. 2020.03.28 15:28:47 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
. 2020.03.28 15:28:47 - Updating systems & servers data ...
I 2020.03.28 15:28:47 - Ready
. 2020.03.28 15:28:49 - Systems & servers data update completed
I 2020.03.28 15:29:15 - Checking login ...
! 2020.03.28 15:29:16 - Logged in.
I 2020.03.28 15:29:18 - Session starting.
. 2020.03.28 15:29:18 - Cannot find tunnel adapter.
! 2020.03.28 15:29:18 - Installing tunnel driver
I 2020.03.28 15:29:26 - Checking authorization ...
! 2020.03.28 15:29:26 - Connecting to Nahn (Canada, Vancouver)
. 2020.03.28 15:29:27 - OpenVPN > OpenVPN 2.4.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 27 2018
. 2020.03.28 15:29:27 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.03.28 15:29:27 - OpenVPN > library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
. 2020.03.28 15:29:27 - Connection to OpenVPN Management Interface
. 2020.03.28 15:29:27 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2020.03.28 15:29:27 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.03.28 15:29:27 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.03.28 15:29:27 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.03.28 15:29:27 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.03.28 15:29:27 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]192.30.89.69:443
. 2020.03.28 15:29:27 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.03.28 15:29:27 - OpenVPN > UDP link local: (not bound)
. 2020.03.28 15:29:27 - OpenVPN > UDP link remote: [AF_INET]192.30.89.69:443
. 2020.03.28 15:29:27 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2020.03.28 15:29:58 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.03.28 15:29:58 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.03.28 15:30:03 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.03.28 15:30:03 - Disconnecting
. 2020.03.28 15:30:03 - Connection terminated.
I 2020.03.28 15:30:05 - Cancel requested.
! 2020.03.28 15:30:05 - Session terminated.

 

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Please try to connect, then in Logs tab click the lifebelt icon and paste/upload the output here, preferably in LOG format (top left button in the post editor).


NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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Posted ... (edited)

Eddie System/Environment Report - 28/03/2020 7:33 AM UTC

Eddie version: 2.16.3
Eddie OS build: windows_x64
Eddie architecture: x64
OS type: Windows
OS name: Windows 10 Pro
OS version: Microsoft Windows NT 10.0.18363.0
OS architecture: x64
Mono /.Net Framework: v4.0.30319
OpenVPN driver: TAP-Windows Adapter V9, version 9.24.2
OpenVPN: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
SSH: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
SSL: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
curl: 7.68.0 (C:\Program Files\AirVPN\curl.exe)
Profile path: C:\Users\MYPC\AppData\Local\AirVPN\default.xml
Data path: C:\Users\MYPC\AppData\Local\AirVPN
Application path: C:\Program Files\AirVPN
Executable path: C:\Program Files\AirVPN\Eddie-UI.exe
Command line arguments: (1 args) path="home"
Network Lock Active: No
Connected to VPN: No
Detected DNS: 10.196.0.171
Test DNS IPv4: Ok
Test DNS IPv6: Failed
Test Ping IPv4: 19 ms
Test Ping IPv6: -1 ms
Test HTTP IPv4: Ok
Test HTTP IPv6: Error:curl: (6) Could not resolve host: ipv6.eddie.website
Test HTTPS: Ok
----------------------------
Important options not at defaults:

login: (omissis)
password: (omissis)
remember: True
areas.whitelist: nl
mode.protocol: UDP
mode.alt: 2

----------------------------
Logs:

. 2020.03.28 17:31:54 - Eddie version: 2.16.3 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.18363.0, Mono/.Net: v4.0.30319
. 2020.03.28 17:31:54 - Reading options from C:\Users\Jakub\AppData\Local\AirVPN\default.xml
. 2020.03.28 17:31:59 - Command line arguments (1): path="home"
. 2020.03.28 17:31:59 - Profile path: C:\Users\MYPC\AppData\Local\AirVPN\default.xml
. 2020.03.28 17:32:02 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.24.2
. 2020.03.28 17:32:02 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2020.03.28 17:32:02 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2020.03.28 17:32:02 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2020.03.28 17:32:02 - curl - Version: 7.68.0 (C:\Program Files\AirVPN\curl.exe)
. 2020.03.28 17:32:02 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
. 2020.03.28 17:32:03 - Updating systems & servers data ...
I 2020.03.28 17:32:03 - Ready
. 2020.03.28 17:32:05 - Systems & servers data update completed
I 2020.03.28 17:32:08 - Session starting.
I 2020.03.28 17:32:14 - Checking authorization ...
! 2020.03.28 17:32:15 - Connecting to Garnet (Netherlands, Alblasserdam)
. 2020.03.28 17:32:16 - OpenVPN > OpenVPN 2.4.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 27 2018
. 2020.03.28 17:32:16 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.03.28 17:32:16 - OpenVPN > library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
. 2020.03.28 17:32:16 - Connection to OpenVPN Management Interface
. 2020.03.28 17:32:16 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2020.03.28 17:32:16 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.03.28 17:32:16 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.03.28 17:32:16 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.03.28 17:32:16 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.03.28 17:32:16 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.76:443
. 2020.03.28 17:32:16 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.03.28 17:32:16 - OpenVPN > UDP link local: (not bound)
. 2020.03.28 17:32:16 - OpenVPN > UDP link remote: [AF_INET]213.152.162.76:443
. 2020.03.28 17:32:16 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2020.03.28 17:32:48 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.03.28 17:32:48 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.03.28 17:32:53 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.03.28 17:32:53 - Disconnecting
. 2020.03.28 17:32:53 - Connection terminated.
I 2020.03.28 17:32:56 - Checking authorization ...
I 2020.03.28 17:32:57 - Cancel requested.
! 2020.03.28 17:32:58 - Session terminated.

----------------------------
Network Interfaces and Routes:

{
    "support_ipv4": true,
    "support_ipv6": true,
    "routes": [
        {
            "address": "0.0.0.0\/0",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "10.196.0.171",
            "metric": "35"
        },
        {
            "address": "10.196.0.0\/24",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "10.196.0.187",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "10.196.0.255",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "127.0.0.0\/8",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "127.0.0.1",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "127.255.255.255",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "224.0.0.0\/4",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "224.0.0.0\/4",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "255.255.255.255",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "255.255.255.255",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "::1",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "fe80::\/64",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "fe80::99a3:42ab:9261:f12",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        },
        {
            "address": "ff00::\/8",
            "interface": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "gateway": "link",
            "metric": "331"
        },
        {
            "address": "ff00::\/8",
            "interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "gateway": "link",
            "metric": "291"
        }
    ],
    "interfaces": [
        {
            "friendly": "Local Area Connection",
            "id": "{7F1FA3F5-A5BA-4430-A53B-1D12EE5461F2}",
            "name": "Local Area Connection",
            "description": "TAP-Windows Adapter V9",
            "type": "53",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::641b:448f:e94c:ac23",
                "169.254.172.35"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "Ethernet",
            "id": "{D7302B1F-654C-439A-92D2-AFA5377BE860}",
            "name": "Ethernet",
            "description": "Intel(R) Ethernet Connection I217-V",
            "type": "Ethernet",
            "status": "Up",
            "bytes_received": "2555727",
            "bytes_sent": "514059",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::99a3:42ab:9261:f12",
                "10.196.0.187"
            ],
            "gateways": [
                "10.196.0.171"
            ],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "Loopback Pseudo-Interface 1",
            "id": "{6EDB8422-D3EE-11E7-AE97-806E6F6E6963}",
            "name": "Loopback Pseudo-Interface 1",
            "description": "Software Loopback Interface 1",
            "type": "Loopback",
            "status": "Up",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "::1",
                "127.0.0.1"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        }
    ],
    "ipv4-default-gateway": "10.196.0.171",
    "ipv4-default-interface": "{D7302B1F-654C-439A-92D2-AFA5377BE860}"
}
----------------------------
ipconfig /all:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : JAKUB-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Unknown adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-7F-1F-A3-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
   Physical Address. . . . . . . . . : 74-D0-2B-7D-B2-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::99a3:42ab:9261:f12%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.196.0.187(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, 28 March 2020 4:22:06 PM
   Lease Expires . . . . . . . . . . : Sunday, 29 March 2020 5:29:44 PM
   Default Gateway . . . . . . . . . : 10.196.0.171
   DHCP Server . . . . . . . . . . . : 10.196.0.171
   DHCPv6 IAID . . . . . . . . . . . : 108318763
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-EA-DD-96-74-D0-2B-7D-B2-CF
   DNS Servers . . . . . . . . . . . : 10.196.0.171
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       home

Edited ... by giganerd
Apply LOG formatting to logs

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2 hours ago, barnabas said:

mode.protocol: UDP
mode.alt: 2


Does it also happen with TCP?
And was this changed to 2 for testing purposes? If so, you could also try 3 or 4, they're tls-crypt IPs making blocks more difficult.
 
2 hours ago, barnabas said:

Test HTTP IPv6: Error:curl: (6) Could not resolve host: ipv6.eddie.website


Since IPv6 is unsupported, anyway, in Preferences > Networking, set Layer IPv6 to Block.

Are there any firewalls you might be using, locally or in the router? Everything hints at connections to AirVPN servers unable to be established.

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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Funny you say that as I had an issue with that this evening I was unable to connect and for the last two weeks or so some servers would not connect but others would it kept disconnecting and I only fixed it by unchecking check connections or something like that in the settings

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11 hours ago, Madflave said:

I only fixed it by unchecking check connections or something like that in the settings


That's very nice, and now for the details, please. This is not really helping anyone.

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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