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TheDahktor

ANSWERED Failed to obtain boostrap information

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Running AirVPN Eddie 2.16.3 on Win7, starting about 8 hours ago it disconnected and when trying to connect I get:

Unable to contact provider AirVPN to obtain bootstrap information.
Please check your internet connection.
If you are behind a restrictive firewall, please try to open a ticket for help."

Haven't had this problem before.  I tried uninstalling and reinstalling Eddie and rebooting with no change.  Log is below:

. 2020.01.24 07:30:01 - Eddie version: 2.16.3 / windows_x64, System: Windows, Name: Windows 7 Home Premium, Version: Microsoft Windows NT 6.1.7601 Service Pack 1, Mono/.Net: v2.0.50727
. 2020.01.24 07:30:01 - Reading options from C:\Users\PC\AppData\Local\AirVPN\default.xml
. 2020.01.24 07:30:01 - Command line arguments (1): path="home"
. 2020.01.24 07:30:01 - Profile path: C:\Users\PC\AppData\Local\AirVPN\default.xml
. 2020.01.24 07:30:03 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2
. 2020.01.24 07:30:03 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2020.01.24 07:30:03 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2020.01.24 07:30:03 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2020.01.24 07:30:03 - curl - Version: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
. 2020.01.24 07:30:03 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
W 2020.01.24 07:30:03 - Recovery. Unexpected crash?
. 2020.01.24 07:30:04 - Routes, remove 184.75.223.203 for gateway 10.31.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.43 for gateway 10.30.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.35 for gateway 10.28.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.223.227 for gateway 10.28.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Above log line repeated 1 times more
. 2020.01.24 07:30:04 - Routes, remove 31.3.152.100 for gateway 10.25.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.147 for gateway 10.33.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.138 for gateway 10.31.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.149 for gateway 10.32.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 109.232.227.149 for gateway 10.26.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.10 for gateway 10.19.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.114 for gateway 10.30.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.181 for gateway 10.20.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.94 for gateway 10.17.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.89 for gateway 10.24.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 185.206.225.51 for gateway 10.16.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.85 for gateway 10.19.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.25 for gateway 10.24.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 194.187.251.115 for gateway 10.14.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.35 for gateway 10.28.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 104.254.90.187 for gateway 10.28.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 199.21.149.49 for gateway 10.15.130.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.59 for gateway 10.31.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.195 for gateway 10.31.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 199.19.94.193 for gateway 10.30.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.223.211 for gateway 10.4.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.179 for gateway 10.28.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 87.101.92.171 for gateway 10.11.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.165 for gateway 10.8.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.243 for gateway 10.32.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.171 for gateway 10.29.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 109.202.107.5 for gateway 10.7.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 194.187.251.91 for gateway 10.12.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.69 for gateway 10.13.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.244 for gateway 10.14.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 82.102.27.195 for gateway 10.12.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.30 for gateway 10.22.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.234 for gateway 10.27.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 82.102.27.171 for gateway 10.13.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.203 for gateway 10.34.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.84 for gateway 10.28.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.99 for gateway 10.30.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 109.202.107.10 for gateway 10.7.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.74 for gateway 10.17.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 128.127.104.80 for gateway 10.4.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 128.127.105.184 for gateway 10.23.162.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.179 for gateway 10.33.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.211 for gateway 10.16.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 185.206.225.59 for gateway 10.25.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.79 for gateway 10.7.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 37.72.169.203 for gateway 10.23.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 94.100.23.163 for gateway 10.26.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.221.211 for gateway 10.9.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 199.241.146.163 for gateway 10.22.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 91.132.0.203 for gateway 10.25.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 199.19.94.135 for gateway 10.27.194.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 184.75.223.203 for gateway 10.31.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 104.254.90.243 for gateway 10.16.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 194.187.251.155 for gateway 10.21.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 194.187.251.163 for gateway 10.15.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 109.202.107.15 for gateway 10.8.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.5 for gateway 10.7.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.35 for gateway 10.19.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.187 for gateway 10.34.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.149 for gateway 10.27.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 91.207.57.115 for gateway 10.12.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 134.19.179.163 for gateway 10.34.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.161.133 for gateway 10.31.34.1 failed: Network interface no more available.
. 2020.01.24 07:30:04 - Routes, remove 213.152.162.15 for gateway 10.14.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.154 for gateway 10.24.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.40 for gateway 10.18.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.203 for gateway 10.6.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 109.202.107.147 for gateway 10.7.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.101 for gateway 10.17.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.219 for gateway 10.12.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.69 for gateway 10.24.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.239 for gateway 10.25.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.223.219 for gateway 10.24.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 199.241.147.35 for gateway 10.28.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 199.19.95.188 for gateway 10.18.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 104.254.90.203 for gateway 10.8.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 134.19.179.131 for gateway 10.34.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.109 for gateway 10.19.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 109.232.227.138 for gateway 10.21.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 109.232.227.133 for gateway 10.14.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.117 for gateway 10.5.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 199.19.94.62 for gateway 10.20.130.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.115 for gateway 10.8.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 137.63.71.51 for gateway 10.31.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 134.19.179.195 for gateway 10.33.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.170 for gateway 10.12.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.5 for gateway 10.19.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 82.102.27.163 for gateway 10.17.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.74 for gateway 10.30.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.104 for gateway 10.21.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.223.227 for gateway 10.28.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 199.19.94.16 for gateway 10.6.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.223.195 for gateway 10.29.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.214.163 for gateway 10.13.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.181 for gateway 10.5.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.20 for gateway 10.29.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 134.19.179.139 for gateway 10.33.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.165 for gateway 10.15.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 79.142.76.244 for gateway 10.21.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.10 for gateway 10.10.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.43 for gateway 10.30.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.3 for gateway 10.20.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 134.19.179.235 for gateway 10.34.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 199.249.230.2 for gateway 10.32.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 104.254.90.235 for gateway 10.14.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.15 for gateway 10.30.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.249 for gateway 10.24.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 109.202.107.20 for gateway 10.10.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.170 for gateway 10.8.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.180.5 for gateway 10.16.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.171 for gateway 10.8.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 37.72.169.211 for gateway 10.26.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 134.19.179.155 for gateway 10.34.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.162.84 for gateway 10.28.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Above log line repeated 1 times more
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.35 for gateway 10.28.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.59 for gateway 10.20.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Above log line repeated 2 times more
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Above log line repeated 1 times more
. 2020.01.24 07:30:05 - Routes, remove 184.75.223.235 for gateway 10.10.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.35 for gateway 10.28.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.59 for gateway 10.20.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 184.75.221.163 for gateway 10.9.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 194.187.251.91 for gateway 10.12.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.59 for gateway 10.20.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 162.219.176.3 for gateway 10.6.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.59 for gateway 10.20.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Above log line repeated 1 times more
. 2020.01.24 07:30:05 - Routes, remove 104.254.90.251 for gateway 10.18.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 213.152.161.229 for gateway 10.9.18.1 failed: Network interface no more available.
. 2020.01.24 07:30:05 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 46.21.151.107 for gateway 10.18.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 185.103.96.139 for gateway 10.20.50.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 94.100.23.163 for gateway 10.26.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.35 for gateway 10.33.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.3 for gateway 10.26.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.19 for gateway 10.29.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.11 for gateway 10.33.114.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.19 for gateway 10.29.210.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 199.249.223.130 for gateway 10.9.178.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 37.120.132.91 for gateway 10.18.34.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 193.37.254.3 for gateway 10.26.146.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.142 for gateway 10.15.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 104.254.90.195 for gateway 10.29.242.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 109.202.103.170 for gateway 10.9.82.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.142 for gateway 10.15.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.51 for gateway 10.19.2.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Above log line repeated 1 times more
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.142 for gateway 10.15.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.67 for gateway 10.35.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.59 for gateway 10.20.66.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.142 for gateway 10.15.226.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.75 for gateway 10.35.98.1 failed: Network interface no more available.
. 2020.01.24 07:30:06 - Routes, remove 192.30.89.142 for gateway 10.15.226.1 failed: Network interface no more available.
! 2020.01.24 07:30:06 - Activation of Network Lock - Windows Filtering Platform
. 2020.01.24 07:30:06 - Updating systems & servers data ...
I 2020.01.24 07:30:06 - Session starting.
I 2020.01.24 07:31:21 - Checking authorization ...
. 2020.01.24 07:31:27 - Cannot retrieve systems & servers data. (curl: (28) Operation timed out after 20015 milliseconds with 0 bytes received)

 

bootstrapfailure.JPG

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This may have just been an issue on my side - cut power to my ISP modem for a few minutes and reconnected it and Eddie connected back up.

All seems to be good now.  Sorry and thank you!

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