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smoothcriminal

Client software very slow to log in/out and random disconnects/redirects

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Two issues, neither of which is critical but they are a bit concerning.

Over the past few months I've noticed that logging into the AirVPN software is very slow on my PC and nothing has really changed on that machine.  I made sure to upgrade to the latest version of the Eddie software and that did not fix it.  Even logging out takes an abnormally long amount of time.  I'm talking around 30 seconds or so for each.  It never used to be this way.  Once I'm in, though, everything seems to function as expected.  Was wondering if anyone else has had this issue?

Additionally, I've always periodically gotten booted from the AirVPN server and it automatically reconnects, usually to a Canadian server for some unknown reason.  It's usually when I'm away from the PC and not actively using the connection.  It's possible there are brief drops overnight from my ISP, though I kind of doubt it.  My service is quite good where I am.  Was curious what might be causing it and why it reconnects to Canada.  Also related to this - sometimes I can't seem to connect to low-load servers and it just redirects me to another one (again, usually Canada).  This seems strange to me.

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Can you post a support file from Eddie here?


Four simple things:
There's a guide to AirVPN. Before you ask questions, take 30 minutes of your time to go through it.

Amazon IPs are not dangerous here. It's the fallback DNS.
Running TOR exits is discouraged. They're subject to restrictions on the internet and harm all AirVPN users.

Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, you'll be unique among the mass again.

 

XMPP: gigan3rd@xmpp.airvpn.org or join our lounge@conference.xmpp.airvpn.org

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Support file?  You mean the log from within the main UI?  It doesn't show much.  Looks pretty normal to me.  You'll see below that it took 41 seconds to login, though.  Also, I got a weird popup from Eddit this morning about not being able to bootstrap.  I don't know exactly what this means in this context.  I had Eddie left open all night and I believe I was logged in but disconnected from a server.  I exited and came back in after seeing that and then saw the response here so that log is gone I believe.

. 2019.11.09 10:19:34 - Eddie version: 2.16.3 / windows_x64, System: Windows, Name: Windows 8.1 Pro, Version: Microsoft Windows NT 6.3.9600.0, Mono/.Net: v4.0.30319
. 2019.11.09 10:19:34 - Reading options from C:\Users\[username]\AppData\Local\AirVPN\default.xml
. 2019.11.09 10:19:34 - Command line arguments (1): path="home"
. 2019.11.09 10:19:34 - Profile path: C:\Users\[username]\AppData\Local\AirVPN\default.xml
. 2019.11.09 10:19:36 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2
. 2019.11.09 10:19:36 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2019.11.09 10:19:36 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2019.11.09 10:19:36 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2019.11.09 10:19:36 - curl - Version: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
. 2019.11.09 10:19:36 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
. 2019.11.09 10:19:36 - Updating systems & servers data ...
I 2019.11.09 10:19:36 - Ready
I 2019.11.09 10:20:02 - Checking login ...
. 2019.11.09 10:20:17 - Systems & servers data update completed
! 2019.11.09 10:20:43 - Logged in.

 

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No, the complete support log. It's viewable in the Logs tab when clicking on the life belt icon.


Four simple things:
There's a guide to AirVPN. Before you ask questions, take 30 minutes of your time to go through it.

Amazon IPs are not dangerous here. It's the fallback DNS.
Running TOR exits is discouraged. They're subject to restrictions on the internet and harm all AirVPN users.

Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, you'll be unique among the mass again.

 

XMPP: gigan3rd@xmpp.airvpn.org or join our lounge@conference.xmpp.airvpn.org

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Ah, the bootstrap error. As long as you can connect, it's quite okay, especially if it works after connection. The latter can mean that they are being blocked by your firewall for example. Check your router for this and maybe also disable your OS' firewall for the time being to test that out.
If you can't figure it out, in Preferences > UI > Hide bootstrap failed window, these alerts can be disabled, although it doesn't fix the issue. :)
 

On 11/9/2019 at 12:28 AM, smoothcriminal said:

Additionally, I've always periodically gotten booted from the AirVPN server and it automatically reconnects, usually to a Canadian server for some unknown reason.  It's usually when I'm away from the PC and not actively using the connection.  It's possible there are brief drops overnight from my ISP, though I kind of doubt it.  My service is quite good where I am.  Was curious what might be causing it and why it reconnects to Canada.  Also related to this - sometimes I can't seem to connect to low-load servers and it just redirects me to another one (again, usually Canada).  This seems strange to me.


Did you whitelist Canada at some point, even if you reverted it once? Maybe the Canadian servers are always the best for you? Because Eddie reconnects you to the best server if nothing is white/blacklisted.

Four simple things:
There's a guide to AirVPN. Before you ask questions, take 30 minutes of your time to go through it.

Amazon IPs are not dangerous here. It's the fallback DNS.
Running TOR exits is discouraged. They're subject to restrictions on the internet and harm all AirVPN users.

Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, you'll be unique among the mass again.

 

XMPP: gigan3rd@xmpp.airvpn.org or join our lounge@conference.xmpp.airvpn.org

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I have always had the Windows firewall disabled so that's not a contributing factor.  I do have firewall software but AirVPN has always been set to allow all traffic.  I ran a test by temporarily disabling the firewall software completely for all programs/traffic and nothing changed.  No, I did not have to whitelist Canada at any point and never did anything special with those servers with regards to OS or firewall settings.  The only thing I recall is that I used to use those as my primary a while back but now I use a few US servers as my primary.  Maybe something on the AirVPN side sees that my account used to prefer Canada and is routing based on that.

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17 hours ago, smoothcriminal said:

Maybe something on the AirVPN side sees that my account used to prefer Canada and is routing based on that.


Such info is not saved. :D Would be a little privacy issue.

You can try a default airvpn.xml configuration file. In your user files, there's an AirVPN directory, and in there is this XML file. You could move it somewhere else and launch Eddie. You need to reconfigure it, of course, but I want to see if it's an Eddie config issue.

Four simple things:
There's a guide to AirVPN. Before you ask questions, take 30 minutes of your time to go through it.

Amazon IPs are not dangerous here. It's the fallback DNS.
Running TOR exits is discouraged. They're subject to restrictions on the internet and harm all AirVPN users.

Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, you'll be unique among the mass again.

 

XMPP: gigan3rd@xmpp.airvpn.org or join our lounge@conference.xmpp.airvpn.org

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