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ANSWERED New to AirVPN - Unable to connect

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Hi,

I have decided to go for my first VPN service and after some research chose AirVPN.
I've created the account, bought a plan and downloaded Eddie. Started the software, logged in successfully but  I was not able to connect to any server...
Tried playing around with the settings, following the getting started guide and other forum posts, but no luck there.
I can only get into 1 of 2 scenarios: a netsh error (external program did not execute) or connection timeout.
Any help you can provide will be highly appreciated.

Here are the logs, using the default settings:

Eddie System/Environment Report - 28-06-2019 23:19 UTC

Eddie version: 2.16.3
Eddie OS build: windows_x64
Eddie architecture: x64
OS type: Windows
OS name: Windows 7 Ultimate
OS version: Microsoft Windows NT 6.1.7601 Service Pack 1
OS architecture: x64
Mono /.Net Framework: v2.0.50727
OpenVPN driver: TAP-Windows Adapter V9, version 9.21.2
OpenVPN: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
SSH: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
SSL: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
curl: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
Profile path: C:\Users\Ricardo\AppData\Local\AirVPN\default.xml
Data path: C:\Users\Ricardo\AppData\Local\AirVPN
Application path: C:\Program Files\AirVPN
Executable path: C:\Program Files\AirVPN\Eddie-UI.exe
Command line arguments: (1 args) path="home"
Network Lock Active: No
Connected to VPN: No
Detected DNS: 8.8.4.4, 8.8.8.8
Test DNS IPv4: Ok
Test DNS IPv6: Failed
Test Ping IPv4: 5 ms
Test Ping IPv6: -1 ms
Test HTTP IPv4: Ok
Test HTTP IPv6: Error:curl: (6) Could not resolve host: ipv6.eddie.website
Test HTTPS: Ok
----------------------------
Important options not at defaults:

login: (omissis)
password: (omissis)
remember: True

----------------------------
Logs:

. 2019.06.29 01:17:42 - Eddie version: 2.16.3 / windows_x64, System: Windows, Name: Windows 7 Ultimate, Version: Microsoft Windows NT 6.1.7601 Service Pack 1, Mono/.Net: v2.0.50727
. 2019.06.29 01:17:42 - Reading options from C:\Users\Ricardo\AppData\Local\AirVPN\default.xml
. 2019.06.29 01:17:43 - Command line arguments (1): path="home"
. 2019.06.29 01:17:43 - Profile path: C:\Users\Ricardo\AppData\Local\AirVPN\default.xml
. 2019.06.29 01:17:45 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2
. 2019.06.29 01:17:45 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2019.06.29 01:17:45 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2019.06.29 01:17:45 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2019.06.29 01:17:45 - curl - Version: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
. 2019.06.29 01:17:45 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
. 2019.06.29 01:17:45 - Updating systems & servers data ...
I 2019.06.29 01:17:46 - Ready
. 2019.06.29 01:17:46 - Systems & servers data update completed
I 2019.06.29 01:18:48 - Session starting.
I 2019.06.29 01:18:49 - Checking authorization ...
! 2019.06.29 01:18:49 - Connecting to Chara (Netherlands, Alblasserdam)
. 2019.06.29 01:18:49 - OpenVPN > OpenVPN 2.4.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 27 2018
. 2019.06.29 01:18:49 - OpenVPN > Windows version 6.1 (Windows 7) 64bit
. 2019.06.29 01:18:49 - OpenVPN > library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
. 2019.06.29 01:18:49 - Connection to OpenVPN Management Interface
. 2019.06.29 01:18:49 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2019.06.29 01:18:49 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2019.06.29 01:18:49 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2019.06.29 01:18:49 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2019.06.29 01:18:49 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2019.06.29 01:18:49 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]109.232.227.135:443
. 2019.06.29 01:18:49 - OpenVPN > Socket Buffers: R=[8192->262144] S=[8192->262144]
. 2019.06.29 01:18:49 - OpenVPN > UDP link local: (not bound)
. 2019.06.29 01:18:49 - OpenVPN > UDP link remote: [AF_INET]109.232.227.135:443
. 2019.06.29 01:18:49 - OpenVPN > TLS: Initial packet from [AF_INET]109.232.227.135:443, sid=c68736ca b6b24f73
. 2019.06.29 01:18:49 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2019.06.29 01:18:49 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2019.06.29 01:18:49 - OpenVPN > VERIFY KU OK
. 2019.06.29 01:18:49 - OpenVPN > Validating certificate extended key usage
. 2019.06.29 01:18:49 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2019.06.29 01:18:49 - OpenVPN > VERIFY EKU OK
. 2019.06.29 01:18:49 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2019.06.29 01:18:50 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1.2 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA
. 2019.06.29 01:18:50 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]109.232.227.135:443
. 2019.06.29 01:18:51 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2019.06.29 01:18:51 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,comp-lzo no,redirect-gateway ipv6 def1 bypass-dhcp,dhcp-option DNS 10.14.22.1,dhcp-option DNS6 fde6:7a:7d20:a16::1,tun-ipv6,route-gateway 10.14.22.1,topology subnet,ping 10,ping-restart 60,ifconfig-ipv6 fde6:7a:7d20:a16::104d/64 fde6:7a:7d20:a16::1,ifconfig 10.14.22.79 255.255.255.0,peer-id 3,cipher AES-256-GCM'
. 2019.06.29 01:18:51 - OpenVPN > Pushed option removed by filter: 'redirect-gateway ipv6 def1 bypass-dhcp'
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: compression parms modified
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: peer-id set
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: adjusting link_mtu to 1625
. 2019.06.29 01:18:51 - OpenVPN > OPTIONS IMPORT: data channel crypto options modified
. 2019.06.29 01:18:51 - OpenVPN > Data Channel: using negotiated cipher 'AES-256-GCM'
. 2019.06.29 01:18:51 - OpenVPN > Outgoing Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2019.06.29 01:18:51 - OpenVPN > Incoming Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2019.06.29 01:18:51 - OpenVPN > interactive service msg_channel=0
. 2019.06.29 01:18:51 - OpenVPN > ROUTE_GATEWAY 192.168.2.254/255.255.255.0 I=10 HWADDR=90:e6:ba:93:9d:bf
. 2019.06.29 01:18:51 - OpenVPN > GDG6: remote_host_ipv6=n/a
. 2019.06.29 01:18:51 - OpenVPN > NOTE: GetBestInterfaceEx returned error: Elemento n�o encontrado.   (code=1168)
. 2019.06.29 01:18:51 - OpenVPN > ROUTE6: default_gateway=UNDEF
. 2019.06.29 01:18:51 - OpenVPN > open_tun
. 2019.06.29 01:18:51 - OpenVPN > TAP-WIN32 device [Ligação de Área Local 2] opened: \\.\Global\{BD87E479-E088-49BD-B187-C9F648D353E4}.tap
. 2019.06.29 01:18:51 - OpenVPN > TAP-Windows Driver Version 9.21
. 2019.06.29 01:18:51 - OpenVPN > Set TAP-Windows TUN subnet mode network/local/netmask = 10.14.22.0/10.14.22.79/255.255.255.0 [SUCCEEDED]
. 2019.06.29 01:18:51 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.14.22.79/255.255.255.0 on interface {BD87E479-E088-49BD-B187-C9F648D353E4} [DHCP-serv: 10.14.22.254, lease-time: 31536000]
. 2019.06.29 01:18:51 - OpenVPN > Successful ARP Flush on interface [15] {BD87E479-E088-49BD-B187-C9F648D353E4}
. 2019.06.29 01:18:51 - OpenVPN > do_ifconfig, tt->did_ifconfig_ipv6_setup=1
. 2019.06.29 01:18:52 - OpenVPN > NETSH: C:\Windows\system32\netsh.exe interface ipv6 set address interface=15 fde6:7a:7d20:a16::104d store=active
. 2019.06.29 01:18:53 - OpenVPN > NETSH: C:\Windows\system32\netsh.exe interface ipv6 set dns Ligação de Área Local 2 static fde6:7a:7d20:a16::1 validate=no
. 2019.06.29 01:18:53 - OpenVPN > openvpn_execve: CreateProcess C:\Windows\system32\netsh.exe failed: Input/output error (errno=5)
E 2019.06.29 01:18:53 - OpenVPN > ERROR: netsh command failed: external program did not execute -- returned error code -1
. 2019.06.29 01:18:57 - OpenVPN > NETSH: command failed
. 2019.06.29 01:18:57 - OpenVPN > Exiting due to fatal error
! 2019.06.29 01:18:57 - Disconnecting
. 2019.06.29 01:18:57 - Connection terminated.
I 2019.06.29 01:18:59 - Cancel requested.
! 2019.06.29 01:18:59 - Session terminated.

----------------------------
Network Interfaces and Routes:

{
    "support_ipv4": true,
    "support_ipv6": true,
    "routes": [
        {
            "address": "0.0.0.0\/0",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "192.168.2.254",
            "metric": "20"
        },
        {
            "address": "127.0.0.0\/8",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "127.0.0.1",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "127.255.255.255",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "192.168.2.0\/24",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "192.168.2.9",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "192.168.2.255",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "224.0.0.0\/4",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "224.0.0.0\/4",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "255.255.255.255",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "255.255.255.255",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "::1",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "fe80::\/64",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "fe80::3d82:74b3:9531:53f0",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        },
        {
            "address": "ff00::\/8",
            "interface": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "gateway": "link",
            "metric": "306"
        },
        {
            "address": "ff00::\/8",
            "interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "gateway": "link",
            "metric": "276"
        }
    ],
    "interfaces": [
        {
            "friendly": "Liga\u00e7\u00e3o de \u00c1rea Local 2",
            "id": "{BD87E479-E088-49BD-B187-C9F648D353E4}",
            "name": "Liga\u00e7\u00e3o de \u00c1rea Local 2",
            "description": "TAP-Windows Adapter V9",
            "type": "Ethernet",
            "status": "Down",
            "bytes_received": "4770",
            "bytes_sent": "92155",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fde6:7a:7d20:876::106a",
                "fde6:7a:7d20:a16::104d",
                "fde6:7a:7d20:f36::10c9",
                "fde6:7a:7d20:1456::1031",
                "fde6:7a:7d20:1ce6::10a2",
                "fe80::e596:1442:6b74:9d65",
                "10.14.22.79"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "Liga\u00e7\u00e3o de \u00c1rea Local",
            "id": "{6DF62FB3-B87C-4A27-A276-D32082D71560}",
            "name": "Liga\u00e7\u00e3o de \u00c1rea Local",
            "description": "NIC Realtek RTL8168C(P)\/8111C(P) Family PCI-E Gigabit Ethernet (NDIS 6.20)",
            "type": "Ethernet",
            "status": "Up",
            "bytes_received": "631790",
            "bytes_sent": "588947",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::3d82:74b3:9531:53f0",
                "192.168.2.9"
            ],
            "gateways": [
                "192.168.2.254"
            ],
            "bind": true,
            "dns4": "8.8.8.8,8.8.4.4",
            "dns6": null
        },
        {
            "friendly": "Loopback Pseudo-Interface 1",
            "id": "{846EE342-7039-11DE-9D20-806E6F6E6963}",
            "name": "Loopback Pseudo-Interface 1",
            "description": "Software Loopback Interface 1",
            "type": "Loopback",
            "status": "Up",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "::1",
                "127.0.0.1"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "isatap.home",
            "id": "{482B2C1B-4835-42E9-8D41-9994512BE1F2}",
            "name": "isatap.home",
            "description": "Placa Microsoft ISATAP",
            "type": "Tunnel",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::5efe:192.168.2.9"
            ],
            "gateways": [],
            "bind": true,
            "dns4": null,
            "dns6": null
        },
        {
            "friendly": "isatap.{BD87E479-E088-49BD-B187-C9F648D353E4}",
            "id": "{EB1248F2-F6C4-4574-BA5F-777246C76BE4}",
            "name": "isatap.{BD87E479-E088-49BD-B187-C9F648D353E4}",
            "description": "Placa Microsoft ISATAP #2",
            "type": "Tunnel",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [],
            "gateways": [],
            "bind": false,
            "dns4": null,
            "dns6": null
        }
    ],
    "ipv4-default-gateway": "192.168.2.254",
    "ipv4-default-interface": "{6DF62FB3-B87C-4A27-A276-D32082D71560}"
}
----------------------------
ipconfig /all:

Configura‡Æo IP do Windows

   Nome do AnfitriÆo. . . . . . . . .: RS-Desktop
   Sufixo DNS principal. . . . . . . : 
   Tipo de n¢. . . . . . . . . . . . : H¡brido
   Rota IP activada. . . . . . . . . : NÆo
   WINS Proxy activado . . . . . . . : NÆo
   Lista de Pesquisa de Sufixos DNS : home

Adaptador ethernet Liga‡Æo de µrea Local 2:

   Estado do suporte . . . . . . . . : Suporte desligado
   Sufixo DNS espec¡fico da liga‡Æo. : 
   Descri‡Æo . . . . . . . . . . . . : TAP-Windows Adapter V9
   Endere‡o f¡sico . . . . . . . . . : 00-FF-BD-87-E4-79
   DHCP activado . . . . . . . . . . : Sim
   Autoconfigura‡Æo activada . . . . : Sim

Adaptador ethernet Liga‡Æo de µrea Local:

   Sufixo DNS espec¡fico da liga‡Æo. : home
   Descri‡Æo . . . . . . . . . . . . : NIC Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet (NDIS 6.20)
   Endere‡o f¡sico . . . . . . . . . : 90-E6-BA-93-9D-BF
   DHCP activado . . . . . . . . . . : Sim
   Autoconfigura‡Æo activada . . . . : Sim
   Endere‡o IPv6 de local de liga‡Æo : fe80::3d82:74b3:9531:53f0%10(Preferido) 
   Endere‡o IPv4 . . . . . . . . . . . . . . : 192.168.2.9(Preferido) 
   M scara de sub-rede . . . . . . . : 255.255.255.0
   ConcessÆo obtida. . . . . . . . . : s bado, 29 de junho de 2019 01:17:01
   ConcessÆo obtida v lida at‚ . . . : domingo, 30 de junho de 2019 01:17:01
   Gateway predefinido . . . . . . . : 192.168.2.254
   Servidor DHCP . . . . . . . . . . : 192.168.2.254
   IAID DHCPv6 . . . . . . . . . . . : 244377274
   DUID Cliente DHCPv6 . . . . . . . : 00-01-00-01-21-B3-8F-FE-90-E6-BA-93-9D-BF
   Servidores DNS. . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS por Tcpip . . . . . . . . . . . . : Activado

Adaptador Tunnel isatap.home:

   Estado do suporte . . . . . . . . : Suporte desligado
   Sufixo DNS espec¡fico da liga‡Æo. : home
   Descri‡Æo . . . . . . . . . . . . : Placa Microsoft ISATAP
   Endere‡o f¡sico . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP activado . . . . . . . . . . : NÆo
   Autoconfigura‡Æo activada . . . . : Sim

Adaptador Tunnel isatap.{BD87E479-E088-49BD-B187-C9F648D353E4}:

   Estado do suporte . . . . . . . . : Suporte desligado
   Sufixo DNS espec¡fico da liga‡Æo. : 
   Descri‡Æo . . . . . . . . . . . . : Placa Microsoft ISATAP #2
   Endere‡o f¡sico . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP activado . . . . . . . . . . : NÆo
   Autoconfigura‡Æo activada . . . . : Sim

Thanks in advance.
Ricardo


Edit: Managed to get it to work following this thread: This topic can be marked as answered. :)
  Edited ... by MCRS
Issue Resolved

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