ANSWERED unable to login with Eddie since this morning

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Hello Team,

since this morning I am getting error "unable to login" using Eddie portable. I have tried both versions 2.11.3 and the latest 2.12.4 with no success. I was connected for few hours last night and had no issues.

 

I have contacted Air Support but got no response so far.

Please find below both Eddie's log files.
Thanks in advance for anyone that could help.


I 2017.04.24 11:26:33 - Eddie client version: 2.11.3 / x64, System: Windows, Name: Microsoft Windows NT 6.1.7601 Service Pack 1 / x64
. 2017.04.24 11:26:33 - Reading options from D:\[sicur]\airvpn_windows8_x64_portable_old\AirVPN.xml
. 2017.04.24 11:26:34 - Data Path: D:\[sicur]\airvpn_windows8_x64_portable_old
. 2017.04.24 11:26:34 - App Path: D:\[sicur]\airvpn_windows8_x64_portable_old
. 2017.04.24 11:26:34 - Executable Path: D:\[sicur]\airvpn_windows8_x64_portable_old\AirVPN.exe
. 2017.04.24 11:26:34 - Command line arguments (0):
. 2017.04.24 11:26:34 - Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
I 2017.04.24 11:26:35 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2
I 2017.04.24 11:26:35 - OpenVPN - Version: OpenVPN 2.3.11 (D:\[sicur]\airvpn_windows8_x64_portable_old\openvpn.exe)
I 2017.04.24 11:26:35 - SSH - Version: plink 0.63 (D:\[sicur]\airvpn_windows8_x64_portable_old\plink.exe)
I 2017.04.24 11:26:35 - SSL - Version: stunnel 5.32 (D:\[sicur]\airvpn_windows8_x64_portable_old\stunnel.exe)
! 2017.04.24 11:26:35 - Ready
. 2017.04.24 11:26:35 - Updating systems & servers data ...
I 2017.04.24 11:26:43 - Checking login ...
. 2017.04.24 11:26:45 - Updating systems & servers data ..., 1° try failed (The operation has timed out)
. 2017.04.24 11:26:53 - Checking login ..., 1° try failed (The operation has timed out)
. 2017.04.24 11:26:55 - Updating systems & servers data ..., 2° try failed (The operation has timed out)
. 2017.04.24 11:27:03 - Checking login ..., 2° try failed (The operation has timed out)
. 2017.04.24 11:27:05 - Updating systems & servers data ..., 3° try failed (The operation has timed out)
. 2017.04.24 11:27:13 - Checking login ..., 3° try failed (The operation has timed out)
. 2017.04.24 11:27:15 - Updating systems & servers data ..., 4° try failed (The operation has timed out)
. 2017.04.24 11:27:15 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The operation has timed out)





I 2017.04.24 11:31:29 - Eddie client version: 2.12.4 / windows_x64, System: Windows, Name: Microsoft Windows NT 6.1.7601 Service Pack 1, Mono/.Net Framework: v2.0.50727
. 2017.04.24 11:31:29 - Reading options from D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\AirVPN.xml
. 2017.04.24 11:31:30 - Data path: D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable
. 2017.04.24 11:31:30 - Application path: D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable
. 2017.04.24 11:31:30 - Executable path: D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\AirVPN.exe
. 2017.04.24 11:31:30 - Command line arguments (0):
. 2017.04.24 11:31:30 - Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
I 2017.04.24 11:31:31 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2
I 2017.04.24 11:31:31 - OpenVPN - Version: 2.4.0 - OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09 (D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\openvpn.exe)
I 2017.04.24 11:31:31 - SSH - Version: plink 0.67 (D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\plink.exe)
I 2017.04.24 11:31:31 - SSL - Version: stunnel 5.40 (D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\stunnel.exe)
I 2017.04.24 11:31:31 - curl - Version: 7.34.0 (D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\curl.exe)
I 2017.04.24 11:31:31 - Certification Authorities: D:\[sicur]\eddie-ui_2.12.4_windows-7_x64_portable\cacert.pem
! 2017.04.24 11:31:31 - Ready
. 2017.04.24 11:31:31 - Updating systems & servers data ...
I 2017.04.24 11:31:44 - Checking login ...
. 2017.04.24 11:32:12 - Cannot retrieve systems & servers data. (curl: (28) Operation timed out after 10046 milliseconds with 0 out of -1 bytes received)
F 2017.04.24 11:32:26 - Cannot login. (curl: (28) Operation timed out after 10046 milliseconds with 0 out of -1 bytes received)

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Update on this issue ... problem disappeared after uninstalling BitDefender Free Antivirus.