Win 8.1 error 403?

[getrekt7 0]

So im a very new user. I downloaded eddie installer on my computer. Installed it already and the below is my logs. I would really appreciate some sort of help or explainantion on why this is occuring. Thanks

 

I 2017.02.27 05:09:48 - Eddie client version: 2.11.15 / windows_x64, System: Windows, Name: Microsoft Windows NT 6.3.9600.0, Mono/.Net Framework: v4.0.30319

. 2017.02.27 05:09:48 - Reading options from C:\Users\Theram\AppData\Local\AirVPN\AirVPN.xml

. 2017.02.27 05:09:48 - Data path: C:\Users\Theram\AppData\Local\AirVPN

. 2017.02.27 05:09:48 - Application path: C:\Program Files\AirVPN

. 2017.02.27 05:09:48 - Executable path: C:\Program Files\AirVPN\AirVPN.exe

. 2017.02.27 05:09:48 - Command line arguments (1): path="home"

. 2017.02.27 05:09:48 - Operating System: Microsoft Windows NT 6.3.9600.0

I 2017.02.27 05:09:48 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2

I 2017.02.27 05:09:48 - OpenVPN - Version: 2.4.0 - OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09 (C:\Program Files\AirVPN\openvpn.exe)

I 2017.02.27 05:09:48 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)

I 2017.02.27 05:09:48 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)

! 2017.02.27 05:09:48 - Ready

. 2017.02.27 05:09:48 - Updating systems & servers data ...

I 2017.02.27 05:09:51 - Checking login ...

F 2017.02.27 05:10:06 - Cannot login. (The remote server returned an error: (403) Forbidden.)

. 2017.02.27 05:10:09 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The remote server returned an error: (403) Forbidden.)

 

[OpenSourcerer 1359]

Username and password correct? Does your password contain special characters? Somewhere in this forum there was a similar issue solved by using a password with less special characters. Not sure, though, wait for others to confirm.

[getrekt7 0]

Yes mate, username and password are correct, and i dont think its a problem with the passwords. the last line in the log might be the real problem mate. Thanks though

[OpenSourcerer 1359]

Do you have an active subscription?

 

Also, I found two other threads referencing this error message but no solution so far.

 

Can't login to AirVPN

Error 403 - Forbidden

[getrekt7 0]

Yes i have an active subscription for a month. I have sent a ticket. still waiting 

[Khariz 109]

Try again with the new experimental build of Eddie.