New User, Slow Speeds :S

[moda3328 0]

Hey

Im a new user. purchased a 3 month subscription. After getting slow speeds from the start, I read through the forum to see others with a similar problem. Getting worried now as I have tried all ports: 53 UDP and TCP, 80 UDP and TCP, 443 UDP and TCP.

With and without comodo turned on. When not connected to airvpn I get 80-90meg. But with airvpn I get just about 10meg!!!

Here are my log files for UDP 443 & UDP 53

Thanks

UDP 443:

15/03/2013 - 20:31 AirVPN client version: 1.8

15/03/2013 - 20:31 Reading options from C:\Users\P\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

15/03/2013 - 20:31 OpenVPN bundle version: OpenVPN 2.3.0

15/03/2013 - 20:31 OpenVPN current version: OpenVPN 2.3.0

15/03/2013 - 20:31 Ready.

15/03/2013 - 20:31 Login...

15/03/2013 - 20:31 Login success.

15/03/2013 - 20:31 Contacting service...

15/03/2013 - 20:31 Connecting...

15/03/2013 - 20:31 OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

15/03/2013 - 20:31 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

15/03/2013 - 20:31 Socket Buffers: R=[8192->8192] S=[8192->8192]

15/03/2013 - 20:31 UDPv4 link local: [undef]

15/03/2013 - 20:31 UDPv4 link remote: [AF_INET]94.229.74.90:443

15/03/2013 - 20:31 TLS: Initial packet from [AF_INET]94.229.74.90:443, sid=5935ac68 c7112b30

15/03/2013 - 20:31 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

15/03/2013 - 20:31 VERIFY OK: nsCertType=SERVER

15/03/2013 - 20:31 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

15/03/2013 - 20:31 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:31 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:31 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:31 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:31 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

15/03/2013 - 20:31 [server] Peer Connection Initiated with [AF_INET]94.229.74.90:443

15/03/2013 - 20:31 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

15/03/2013 - 20:31 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.15.218 10.4.15.217'

15/03/2013 - 20:31 OPTIONS IMPORT: timers and/or timeouts modified

15/03/2013 - 20:31 OPTIONS IMPORT: LZO parms modified

15/03/2013 - 20:31 OPTIONS IMPORT: --ifconfig/up options modified

15/03/2013 - 20:31 OPTIONS IMPORT: route options modified

15/03/2013 - 20:31 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

15/03/2013 - 20:31 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

15/03/2013 - 20:31 open_tun, tt->ipv6=0

15/03/2013 - 20:31 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{0A9CE770-027C-409A-8E1E-921A187B9FFD}.tap

15/03/2013 - 20:31 TAP-Windows Driver Version 9.9

15/03/2013 - 20:31 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.15.218/255.255.255.252 on interface {0A9CE770-027C-409A-8E1E-921A187B9FFD} [DHCP-serv: 10.4.15.217, lease-time: 31536000]

15/03/2013 - 20:31 Successful ARP Flush on interface [31] {0A9CE770-027C-409A-8E1E-921A187B9FFD}

15/03/2013 - 20:31 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 94.229.74.90 MASK 255.255.255.255 192.168.1.1

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 Initialization Sequence Completed

15/03/2013 - 20:31 Starting Management Interface...

15/03/2013 - 20:31 Checking...

15/03/2013 - 20:32 Retrieve statistics...

15/03/2013 - 20:32 Connected.

UDP 53:

15/03/2013 - 20:31 AirVPN client version: 1.8

15/03/2013 - 20:31 Reading options from C:\Users\P\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

15/03/2013 - 20:31 OpenVPN bundle version: OpenVPN 2.3.0

15/03/2013 - 20:31 OpenVPN current version: OpenVPN 2.3.0

15/03/2013 - 20:31 Ready.

15/03/2013 - 20:31 Login...

15/03/2013 - 20:31 Login success.

15/03/2013 - 20:31 Contacting service...

15/03/2013 - 20:31 Connecting...

15/03/2013 - 20:31 OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

15/03/2013 - 20:31 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

15/03/2013 - 20:31 Socket Buffers: R=[8192->8192] S=[8192->8192]

15/03/2013 - 20:31 UDPv4 link local: [undef]

15/03/2013 - 20:31 UDPv4 link remote: [AF_INET]94.229.74.90:443

15/03/2013 - 20:31 TLS: Initial packet from [AF_INET]94.229.74.90:443, sid=5935ac68 c7112b30

15/03/2013 - 20:31 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

15/03/2013 - 20:31 VERIFY OK: nsCertType=SERVER

15/03/2013 - 20:31 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

15/03/2013 - 20:31 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:31 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:31 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:31 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:31 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

15/03/2013 - 20:31 [server] Peer Connection Initiated with [AF_INET]94.229.74.90:443

15/03/2013 - 20:31 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

15/03/2013 - 20:31 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.15.218 10.4.15.217'

15/03/2013 - 20:31 OPTIONS IMPORT: timers and/or timeouts modified

15/03/2013 - 20:31 OPTIONS IMPORT: LZO parms modified

15/03/2013 - 20:31 OPTIONS IMPORT: --ifconfig/up options modified

15/03/2013 - 20:31 OPTIONS IMPORT: route options modified

15/03/2013 - 20:31 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

15/03/2013 - 20:31 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

15/03/2013 - 20:31 open_tun, tt->ipv6=0

15/03/2013 - 20:31 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{0A9CE770-027C-409A-8E1E-921A187B9FFD}.tap

15/03/2013 - 20:31 TAP-Windows Driver Version 9.9

15/03/2013 - 20:31 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.15.218/255.255.255.252 on interface {0A9CE770-027C-409A-8E1E-921A187B9FFD} [DHCP-serv: 10.4.15.217, lease-time: 31536000]

15/03/2013 - 20:31 Successful ARP Flush on interface [31] {0A9CE770-027C-409A-8E1E-921A187B9FFD}

15/03/2013 - 20:31 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 94.229.74.90 MASK 255.255.255.255 192.168.1.1

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.15.217

15/03/2013 - 20:31 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:31 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:31 Initialization Sequence Completed

15/03/2013 - 20:31 Starting Management Interface...

15/03/2013 - 20:31 Checking...

15/03/2013 - 20:32 Retrieve statistics...

15/03/2013 - 20:32 Connected.

15/03/2013 - 20:49 Disconnecting...

15/03/2013 - 20:49 SIGTERM received, sending exit notification to peer

15/03/2013 - 20:49 C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.15.217

15/03/2013 - 20:49 Route deletion via IPAPI succeeded [adaptive]

15/03/2013 - 20:49 C:\Windows\system32\route.exe DELETE 94.229.74.90 MASK 255.255.255.255 192.168.1.1

15/03/2013 - 20:49 Route deletion via IPAPI succeeded [adaptive]

15/03/2013 - 20:49 C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:49 Route deletion via IPAPI succeeded [adaptive]

15/03/2013 - 20:49 C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.15.217

15/03/2013 - 20:49 Route deletion via IPAPI succeeded [adaptive]

15/03/2013 - 20:49 Closing TUN/TAP interface

15/03/2013 - 20:49 SIGTERM[hard,] received, process exiting

15/03/2013 - 20:49 Disconnected.

15/03/2013 - 20:51 Login...

15/03/2013 - 20:51 Login success.

15/03/2013 - 20:52 Contacting service...

15/03/2013 - 20:52 Connecting...

15/03/2013 - 20:52 OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

15/03/2013 - 20:52 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

15/03/2013 - 20:52 Socket Buffers: R=[8192->8192] S=[8192->8192]

15/03/2013 - 20:52 UDPv4 link local: [undef]

15/03/2013 - 20:52 UDPv4 link remote: [AF_INET]94.229.74.90:53

15/03/2013 - 20:52 TLS: Initial packet from [AF_INET]94.229.74.90:53, sid=26e78897 64c8d4e4

15/03/2013 - 20:52 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

15/03/2013 - 20:52 VERIFY OK: nsCertType=SERVER

15/03/2013 - 20:52 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

15/03/2013 - 20:52 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:52 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:52 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

15/03/2013 - 20:52 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

15/03/2013 - 20:52 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

15/03/2013 - 20:52 [server] Peer Connection Initiated with [AF_INET]94.229.74.90:53

15/03/2013 - 20:52 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

15/03/2013 - 20:52 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.8.0.1,comp-lzo no,route 10.8.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.8.0.70 10.8.0.69'

15/03/2013 - 20:52 OPTIONS IMPORT: timers and/or timeouts modified

15/03/2013 - 20:52 OPTIONS IMPORT: LZO parms modified

15/03/2013 - 20:52 OPTIONS IMPORT: --ifconfig/up options modified

15/03/2013 - 20:52 OPTIONS IMPORT: route options modified

15/03/2013 - 20:52 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

15/03/2013 - 20:52 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

15/03/2013 - 20:52 open_tun, tt->ipv6=0

15/03/2013 - 20:52 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{0A9CE770-027C-409A-8E1E-921A187B9FFD}.tap

15/03/2013 - 20:52 TAP-Windows Driver Version 9.9

15/03/2013 - 20:52 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.8.0.70/255.255.255.252 on interface {0A9CE770-027C-409A-8E1E-921A187B9FFD} [DHCP-serv: 10.8.0.69, lease-time: 31536000]

15/03/2013 - 20:52 Successful ARP Flush on interface [31] {0A9CE770-027C-409A-8E1E-921A187B9FFD}

15/03/2013 - 20:52 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

15/03/2013 - 20:52 C:\Windows\system32\route.exe ADD 94.229.74.90 MASK 255.255.255.255 192.168.1.1

15/03/2013 - 20:52 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

15/03/2013 - 20:52 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:52 C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.8.0.69

15/03/2013 - 20:52 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:52 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:52 C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.8.0.69

15/03/2013 - 20:52 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:52 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:52 C:\Windows\system32\route.exe ADD 10.8.0.1 MASK 255.255.255.255 10.8.0.69

15/03/2013 - 20:52 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

15/03/2013 - 20:52 Route addition via IPAPI succeeded [adaptive]

15/03/2013 - 20:52 Initialization Sequence Completed

15/03/2013 - 20:52 Starting Management Interface...

15/03/2013 - 20:52 Checking...

15/03/2013 - 20:53 Retrieve statistics...

15/03/2013 - 20:53 Connected.

[Staff 9751]

Hello!

The logs do not show any problem. Please try also different servers (in the logs you tried only one) in order to determine those which can give you the best performance. If you get exactly 10 Mbit/s on all servers, all ports and all protocols then your ISP caps your OpenVPN connections at exactly 10 Mbit/s.

Kind regards

[moda3328 0]

Hello!

The logs do not show any problem. Please try also different servers (in the logs you tried only one) in order to determine those which can give you the best performance. If you get exactly 10 Mbit/s on all servers, all ports and all protocols then your ISP caps your OpenVPN connections at exactly 10 Mbit/s.

Kind regards

Hey

Thanks for quick reply. I forgot to mention I don't use comodo, was meant to say Online Armor.

If there is a cap in place is there anyway around it??

Thanks

[moda3328 0]

I have tried on most of the local servers uk,nl and seem to be getting the same thing occuring. May contact my isp and see what they say in regards to vpn. Having read a few forums it is a bit hit and miss with this isp virgin in u.k.

Anyone else from the u.k have had similar problem to mine?

Also to admin, if there is no solution. Can i get a refund??? ( I will try my best to find solution as I really want to get a VPN sorted)

Thanks Again

[Staff 9751]

Also to admin, if there is no solution. Can i get a refund??? ( I will try my best to find solution as I really want to get a VPN sorted)

Thanks Again

Hello!

Of course you can!

Please feel free to let us know about Virgin, we are aware that there are problems with Virgin "superhub" and OpenVPN, normally customers are not able to beat 35 Mbit/s while using OpenVPN and this was for sure a Virgin problem (see Virgin support forums, there are dozens and dozens of customers complaining about it).

Kind regards

[moda3328 0]

Are there any other solutions to getting the speeds of my connection to hit a reasonable level?

I have searched a few forums and I do not believe it is the ISP, as there are others who use VPNs on the same ISP with not issue with their speed,

Would port forwarding work?

I would rather stay with AirVPN as the reviews tend to be great and you (admins) reply very quickly and service seems to be ghanksreat!

Thanks

[FPyro 2]

Take your computer to different locations and test there. When I move to west germany/Netherlands, my connection 100Mbit/s get maxed out up to 90%. From south germany it's about 20-30% up to 50Mit/s rarely. Your traffic goes through many servers I imagine, so there's bound to be a bottleneck somewhere. Maybe you're just unlucky that your nearest Air server is too far away.

[moda3328 0]

Take your computer to different locations and test there. When I move to west germany/Netherlands, my connection 100Mbit/s get maxed out up to 90%. From south germany it's about 20-30% up to 50Mit/s rarely. Your traffic goes through many servers I imagine, so there's bound to be a bottleneck somewhere. Maybe you're just unlucky that your nearest Air server is too far away.

We are you located? As my closest servers are the U.K ones. Which keep giving me max download of 10meg as do most others I have tested in netherlands and germany!!

I have spoken to two people who also have my ISP and the VPNs they use can reach about 80% line speed.

[Staff 9751]

We are you located? As my closest servers are the U.K ones. Which keep giving me max download of 10meg as do most others I have tested in netherlands and germany!!

I have spoken to two people who also have my ISP and the VPNs they use can reach about 80% line speed.

Hello!

What do you mean with "meg"? MB/s or Mbit/s?

Kind regards

[moda3328 0]

We are you located? As my closest servers are the U.K ones. Which keep giving me max download of 10meg as do most others I have tested in netherlands and germany!!

I have spoken to two people who also have my ISP and the VPNs they use can reach about 80% line speed.

Hello!

What do you mean with "meg"? MB/s or Mbit/s?

Kind regards

sorry, MB/s

[Staff 9751]

Kind regards

sorry' date=' MB/s[/quote']

Hello!

Well, 10 MB/s == 80 Mbit/s looks like a GREAT performance. Why aren't you satisfied with it? What is your nominal peak download and upload bw according to your ISP?

Kind regards

[moda3328 0]

Kind regards

sorry' date=' MB/s[/quote']

Hello!

Well, 10 MB/s == 80 Mbit/s looks like a GREAT performance. Why aren't you satisfied with it? What is your nominal peak download and upload bw according to your ISP?

Kind regards

lol my fault other way round then

[primary101 0]

Hi moda3328

Do you have one of the Superhubs?

I am on virgin and was having the same problems with speed. Found that it was the "Super" hub causing issues so set it to Modem mode and plugged in an old router I had lying around. Getting close enough to my normal speeds now.

[primary101 0]

Hi moda3328

I am on virgin and was having the same problems with speed. Found that it was the "Super" hub causing issues so set it to Modem mode and plugged in a new router. Getting close enough to my normal speeds now

[moda3328 0]

Hi moda3328

Hey Mate

I am on virgin and was having the same problems with speed. Found that it was the "Super" hub causing issues so set it to Modem mode and plugged in a new router. Getting close enough to my normal speeds now

I also have the same setup as you, hub in modem mode and plugged into a router. What plan are you on? And what kind of speeds do you get??

Thanks

[primary101 0]

I also have the same setup as you, hub in modem mode and plugged into a router. What plan are you on? And what kind of speeds do you get??

Thanks

I'm on the 60Mb package. and I normally get that. With the VPN I end up getting about 50Mb when selecting UK servers. Only tested a couple of days though as I am new to AirVPN to