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Forgot password to AirVpn Android app


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#1 mrubiquitous

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Posted 29 January 2019 - 12:29 PM

I am loving the new Eddie android app. One problem is that I forgot my master password and I cannot use all of its functionality. I tried to uninstall and go to apps>cache on my android and clear cache but when I reinstall it still asks for the forgotten password. Any help is appreciated.



#2 LZ1

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Posted 29 January 2019 - 03:08 PM

Hello!

 

If there's no option to use forgotten password, you could try submit a support ticket. :)


Hi there, are you new to AirVPN? Many of your questions are already answered in this guide. Its Guides Section has guides on Linux/Torrenting/Blocked sites & many other topics too.
Moderators do not speak on behalf of AirVPN. Only the Official Staff account does. Please read the First Questions section in the link above for more details, thank you.
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#3 Staff

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Posted 29 January 2019 - 04:31 PM

Hello!

 

There is no way to recover/reset a Master Password which is used to decrypt and encrypt your sensitive data. You need to disinstall the app (so that all the app data are deleted) and re-install it.

 

Kind regards







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