Can't connect after Windows Update - Password needed?

[sausagefingers 0]

Hi,

 

I run AirVPN on Win 10  but after the most recent update the AirVPN client hasn't worked. It turned out that a recent Win10 update had changed the firewall settings so I re-enabled all the Eddie .exe files and it seemed to work again but I can't connect to a server properly.

 

When I connect to a server the logs indicate that the intialization has completed but then there's an additional line: "OpenVPN Management > Enter Password:"

 

The connection just hangs at this point. It's like I need to authenticate but there's no way to do so. I can see traffic uploads but no downloads and I can't access the internet at all. Here's the log:

 

I 2018.06.08 15:04:59 - Session starting.
I 2018.06.08 15:04:59 - Checking authorization ...
. 2018.06.08 15:05:01 - IPv6 disabled with packet filtering.
! 2018.06.08 15:05:01 - Connecting to Algorab (Sweden, Uppsala)
. 2018.06.08 15:05:01 - OpenVPN > OpenVPN 2.4.6 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 27 2018
. 2018.06.08 15:05:01 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2018.06.08 15:05:01 - OpenVPN > library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
. 2018.06.08 15:05:01 - Connection to OpenVPN Management Interface
. 2018.06.08 15:05:01 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2018.06.08 15:05:01 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2018.06.08 15:05:01 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2018.06.08 15:05:01 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]62.102.148.147:443
. 2018.06.08 15:05:01 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2018.06.08 15:05:01 - OpenVPN > UDP link local: (not bound)
. 2018.06.08 15:05:01 - OpenVPN > UDP link remote: [AF_INET]62.102.148.147:443
. 2018.06.08 15:05:01 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2018.06.08 15:05:01 - OpenVPN > TLS: Initial packet from [AF_INET]62.102.148.147:443, sid=052eddfe 293a9ab9
. 2018.06.08 15:05:02 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2018.06.08 15:05:02 - OpenVPN > VERIFY KU OK
. 2018.06.08 15:05:02 - OpenVPN > Validating certificate extended key usage
. 2018.06.08 15:05:02 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2018.06.08 15:05:02 - OpenVPN > VERIFY EKU OK
. 2018.06.08 15:05:02 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2018.06.08 15:05:04 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1.2 ECDHE-RSA-AES256-GCM-SHA384, 4096 bit RSA
. 2018.06.08 15:05:04 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]62.102.148.147:443
. 2018.06.08 15:05:05 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2018.06.08 15:05:05 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,comp-lzo no,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.42.82 255.255.0.0,peer-id 62,cipher AES-256-GCM'
. 2018.06.08 15:05:05 - OpenVPN > Pushed option removed by filter: 'redirect-gateway def1 bypass-dhcp'
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: compression parms modified
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: peer-id set
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: adjusting link_mtu to 1625
. 2018.06.08 15:05:05 - OpenVPN > OPTIONS IMPORT: data channel crypto options modified
. 2018.06.08 15:05:05 - OpenVPN > Data Channel: using negotiated cipher 'AES-256-GCM'
. 2018.06.08 15:05:05 - OpenVPN > Outgoing Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2018.06.08 15:05:05 - OpenVPN > Incoming Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2018.06.08 15:05:05 - OpenVPN > interactive service msg_channel=0
. 2018.06.08 15:05:05 - OpenVPN > ROUTE_GATEWAY 192.168.169.254/255.255.255.0 I=7 HWADDR=98:90:96:ba:74:78
. 2018.06.08 15:05:06 - OpenVPN > open_tun
. 2018.06.08 15:05:06 - OpenVPN > CreateFile failed on TAP device: \\.\Global\{516DA713-EC4B-4800-AD1A-A57CA8DC70B0}.tap
. 2018.06.08 15:05:06 - OpenVPN > TAP-WIN32 device [Ethernet 4] opened: \\.\Global\{F1C1E376-3A1B-40E6-B2CC-9372BE46E374}.tap
. 2018.06.08 15:05:06 - OpenVPN > TAP-Windows Driver Version 9.21
. 2018.06.08 15:05:06 - OpenVPN > Set TAP-Windows TUN subnet mode network/local/netmask = 10.4.0.0/10.4.42.82/255.255.0.0 [sUCCEEDED]
. 2018.06.08 15:05:06 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.42.82/255.255.0.0 on interface {F1C1E376-3A1B-40E6-B2CC-9372BE46E374} [DHCP-serv: 10.4.255.254, lease-time: 31536000]
. 2018.06.08 15:05:06 - OpenVPN > Successful ARP Flush on interface [32] {F1C1E376-3A1B-40E6-B2CC-9372BE46E374}
. 2018.06.08 15:05:06 - OpenVPN > do_ifconfig, tt->did_ifconfig_ipv6_setup=0
. 2018.06.08 15:05:11 - OpenVPN > TEST ROUTES: 1/1 succeeded len=0 ret=1 a=0 u/d=up
. 2018.06.08 15:05:11 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 62.102.148.147 MASK 255.255.255.255 192.168.169.254
. 2018.06.08 15:05:11 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4
. 2018.06.08 15:05:11 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2018.06.08 15:05:11 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.1
. 2018.06.08 15:05:11 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4
. 2018.06.08 15:05:11 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2018.06.08 15:05:11 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.1
. 2018.06.08 15:05:11 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4
. 2018.06.08 15:05:11 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2018.06.08 15:05:11 - Interface Ethernet 4 metric changed from Automatic to 3, layer IPv4
. 2018.06.08 15:05:11 - Interface Ethernet 4 metric changed from Automatic to 3, layer IPv6
. 2018.06.08 15:05:11 - DNS leak protection with packet filtering enabled.
. 2018.06.08 15:05:11 - DNS IPv4 of a network adapter forced (Ethernet 4, from automatic to 10.4.0.1)
. 2018.06.08 15:05:11 - Routes, added a new route, 62.102.148.166 for gateway 10.4.0.1
. 2018.06.08 15:05:11 - Flushing DNS
I 2018.06.08 15:05:14 - Checking route IPv4
! 2018.06.08 15:05:18 - Connected.
. 2018.06.08 15:05:18 - OpenVPN > Initialization Sequence Completed
. 2018.06.08 15:05:18 - OpenVpn Management > ENTER PASSWORD:
 

 

I'm not sure what's needed next and why I can't connect. I also use the OpenVPN standalone app on my PC to use with ProtonVPN config files. ProtonVPN also stopped working when the firewall settings were reset but it works again without any problems so I'm sure it's something specific to the AirVPN client.

 

Thanks for any help.

 

EDIT:

 

I used the config generator to create an .ovpn file for an AirVPN server and ran it in the OpenVPN desktop client. I still couldn't connect though. Here's the log:

 

Fri Jun 08 15:56:41 2018 OpenVPN 2.4.6 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 26 2018
Fri Jun 08 15:56:41 2018 Windows version 6.2 (Windows 8 or greater) 64bit
Fri Jun 08 15:56:41 2018 library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
Enter Management Password:
Fri Jun 08 15:56:41 2018 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:25340
Fri Jun 08 15:56:41 2018 Need hold release from management interface, waiting...
Fri Jun 08 15:56:42 2018 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:25340
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'state on'
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'log all on'
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'echo all on'
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'bytecount 5'
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'hold off'
Fri Jun 08 15:56:42 2018 MANAGEMENT: CMD 'hold release'
Fri Jun 08 15:56:42 2018 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Fri Jun 08 15:56:42 2018 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Fri Jun 08 15:56:42 2018 MANAGEMENT: >STATE:1528469802,RESOLVE,,,,,,
Fri Jun 08 15:56:42 2018 TCP/UDP: Preserving recently used remote address: [AF_INET]94.229.74.90:443
Fri Jun 08 15:56:42 2018 Socket Buffers: R=[65536->262144] S=[65536->262144]
Fri Jun 08 15:56:42 2018 UDP link local: (not bound)
Fri Jun 08 15:56:42 2018 UDP link remote: [AF_INET]94.229.74.90:443
Fri Jun 08 15:56:42 2018 MANAGEMENT: >STATE:1528469802,WAIT,,,,,,
Fri Jun 08 15:57:43 2018 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Fri Jun 08 15:57:43 2018 TLS Error: TLS handshake failed
Fri Jun 08 15:57:43 2018 SIGUSR1[soft,tls-error] received, process restarting
Fri Jun 08 15:57:43 2018 MANAGEMENT: >STATE:1528469863,RECONNECTING,tls-error,,,,,
Fri Jun 08 15:57:43 2018 Restart pause, 5 second(s)
Fri Jun 08 15:57:48 2018 MANAGEMENT: >STATE:1528469868,RESOLVE,,,,,,
Fri Jun 08 15:57:48 2018 TCP/UDP: Preserving recently used remote address: [AF_INET]94.229.74.90:443
Fri Jun 08 15:57:48 2018 Socket Buffers: R=[65536->262144] S=[65536->262144]
Fri Jun 08 15:57:48 2018 UDP link local: (not bound)
Fri Jun 08 15:57:48 2018 UDP link remote: [AF_INET]94.229.74.90:443
Fri Jun 08 15:57:48 2018 MANAGEMENT: >STATE:1528469868,WAIT,,,,,,
Fri Jun 08 15:58:48 2018 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Fri Jun 08 15:58:48 2018 TLS Error: TLS handshake failed
Fri Jun 08 15:58:48 2018 SIGUSR1[soft,tls-error] received, process restarting
Fri Jun 08 15:58:48 2018 MANAGEMENT: >STATE:1528469928,RECONNECTING,tls-error,,,,,
Fri Jun 08 15:58:48 2018 Restart pause, 5 second(s)
Fri Jun 08 15:58:53 2018 MANAGEMENT: >STATE:1528469933,RESOLVE,,,,,,
Fri Jun 08 15:58:53 2018 TCP/UDP: Preserving recently used remote address: [AF_INET]94.229.74.90:443
Fri Jun 08 15:58:53 2018 Socket Buffers: R=[65536->262144] S=[65536->262144]
Fri Jun 08 15:58:53 2018 UDP link local: (not bound)
Fri Jun 08 15:58:53 2018 UDP link remote: [AF_INET]94.229.74.90:443
Fri Jun 08 15:58:53 2018 MANAGEMENT: >STATE:1528469933,WAIT,,,,,,
 

[sausagefingers 0]

Bumped... still having the same issue with Eddie. Here's the log:

 

. 2018.06.14 13:10:47 - Eddie version: 2.14.5 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.17134.0, Mono/.Net: v4.0.30319
. 2018.06.14 13:10:47 - Reading options from C:\Users\CCU_Admin\AppData\Local\AirVPN\AirVPN.xml
. 2018.06.14 13:10:47 - Command line arguments (1): path="home"
. 2018.06.14 13:10:49 - OpenVPN Driver - TAP-Windows Adapter V9 #2, version 9.21.2
. 2018.06.14 13:10:49 - OpenVPN - Version: 2.4.6 - OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2018.06.14 13:10:49 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
. 2018.06.14 13:10:49 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
. 2018.06.14 13:10:49 - curl - Version: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
. 2018.06.14 13:10:49 - Certification Authorities: C:\Program Files\AirVPN\res\cacert.pem
. 2018.06.14 13:10:50 - Updating systems & servers data ...
I 2018.06.14 13:10:50 - Ready
. 2018.06.14 13:10:51 - Systems & servers data update completed
I 2018.06.14 13:10:53 - Session starting.
I 2018.06.14 13:10:55 - Checking authorization ...
. 2018.06.14 13:10:56 - IPv6 disabled with packet filtering.
! 2018.06.14 13:10:56 - Connecting to Merga (Netherlands, Alblasserdam)
. 2018.06.14 13:10:56 - OpenVPN > OpenVPN 2.4.6 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Apr 27 2018
. 2018.06.14 13:10:56 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2018.06.14 13:10:56 - OpenVPN > library versions: OpenSSL 1.1.0h  27 Mar 2018, LZO 2.10
. 2018.06.14 13:10:56 - Connection to OpenVPN Management Interface
. 2018.06.14 13:10:56 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2018.06.14 13:10:56 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2018.06.14 13:10:56 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2018.06.14 13:10:56 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.161.29:443
. 2018.06.14 13:10:56 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2018.06.14 13:10:56 - OpenVPN > UDP link local: (not bound)
. 2018.06.14 13:10:56 - OpenVPN > UDP link remote: [AF_INET]213.152.161.29:443
. 2018.06.14 13:10:56 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
 

 

I still can't connect. Anyone able to advise?