ANSWERED Signing in problem

[poldi23 1]

Hello,

I have installed a fresh Windows 7 64 bit system - only the system, mainboard and screen driver. I have installed the latest Air VPN version.

When trying to log in (network lock on/off does not matter), I get ALWAYS get a message: wrong password or login.

Here is the log file:

 

I 2017.11.22 23:02:26 - Eddie version: 2.13.6 / windows_x64, System: Windows, Name: Windows 7 Enterprise, Version: Microsoft Windows NT 6.1.7601 Service Pack 1, Mono/.Net Framework: v2.0.50727
. 2017.11.22 23:02:26 - Reading options from C:\Users\Me\AppData\Local\AirVPN\AirVPN.xml
. 2017.11.22 23:02:26 - Command line arguments (1): path="home"
. 2017.11.22 23:02:27 - Cannot find tunnel adapter.
E 2017.11.22 23:02:27 - OpenVPN Driver - Not available - Will be installed at next connection.
I 2017.11.22 23:02:27 - OpenVPN - Version: 2.4.3 - OpenSSL 1.0.2l  25 May 2017, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
I 2017.11.22 23:02:27 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)
I 2017.11.22 23:02:27 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)
I 2017.11.22 23:02:27 - curl - Version: 7.54.1 (C:\Program Files\AirVPN\curl.exe)
I 2017.11.22 23:02:27 - Certification Authorities: C:\Program Files\AirVPN\cacert.pem
. 2017.11.22 23:02:28 - Updating systems & servers data ...
! 2017.11.22 23:02:28 - Ready
. 2017.11.22 23:02:28 - Systems & servers data update completed
I 2017.11.22 23:02:30 - Checking login ...
F 2017.11.22 23:02:30 - Wrong login/password.

 

I´ve been using AirVPN since 2013 - never ever had a problem that bad ... ever, but I was always using Comodo Firewall set up with AirVPN as described in the tutorial section. Since I now wanted (have) installed a new system and networklock available, I wanted not to use Comodo Firewall anymore. But I can not even connect to AirVPN at all - only with my 2nd computer (Windows 7, 32 bit and ComodoFirewall setup) - and the password and username does work !

 

the error : Cannot find tunnel adapter  maybe the problem, but what does it mean?

 

Any help is very welcome ! Please note, that I am not a computer geek. So please be easy on me !

Thanks !

[zhang888 1065]

Make sure you are using the correct keyboard layout and don't have special non-common characters, on Windows it may

cause issues if your password has characters in a language not supported by the system.

[poldi23 1]

Make sure you are using the correct keyboard layout and don't have special non-common characters, on Windows it may

cause issues if your password has characters in a language not supported by the system.

 

Well, I can log in from my other computer and it is working ! And no, there are no funny characters in the username or password , only a blank (User 1a) in the username between the r and 1.

 

Please, I still need some hints on what to do.

[poldi23 1]

 

Make sure you are using the correct keyboard layout and don't have special non-common characters, on Windows it may

cause issues if your password has characters in a language not supported by the system.

 

Well, I can log in from my other computer and it is working ! And no, there are no funny characters in the username or password , only a blank (User 1a) in the username between the r and 1.

 

Please, I still need some hints on what to do.

 

Problem solved. Your hint with the keyboard was good. Not because I have not set it up correctly, no, but can you believe it: it´s broken. I have exchanged my old keyboard with the one from my other computer from where I could log in. Bingo - login took place ! The same day I set up my system, the keyboard did not work anymore.

Thanks!