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HoomanHoomanHooman

First time user : Eddie won't let me login

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Hello,

 

I'm having issues with AirVPN already and I just bought it :/ . I'm trying to login in with my username and password. Every time I try it hangs for 5-10 seconds and then it tells me it cannot login (request timed out). Does anyone have any advice or tips?

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Welcome to the forums!

 

Are you trying to connect to AirVPN on macOS?

 

If so, download the earlier version 2.10.

 

There is a "bug" with the new version that doesn't let me log in either but the older version works fine.

 

Already contacted support about this so I'm assuming they will get into it.

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Hey! Thanks for the response.

 

I tried that and received a different error, pretty much as soon as I click the button "can't login()".

 

Support got back to me and said it might be because of packet filtering that my computer is doing. However, to my knowledge, I don't have any packet filtering on my computer.. :/

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Yes, they told me the same but since the old version is working fine, I'm pretty sure it's a bug in the new version of Eddie!

They escalated the problem to Support level 2 and I'm currently waiting for a solution.

 

If nothing else works, you could connect using Tunnelblick.

Guide here: https://airvpn.org/topic/11802-using-airvpn-with-osx-tunnelblick/

 

It's not as simple and elegant as using Eddie but as least it should work while they figure it out.

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