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Cannot retrieve systems & server data


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#1 Kim1337

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Posted 20 March 2015 - 03:46 PM

This is the first time I've ever gotten this message

 

gIa6C.jpg

 

I am connected to the VPN though, but the error message keeps appearing every 1-2 minutes or so



#2 slogy

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Posted 20 March 2015 - 03:55 PM

I have the same problem ...

 

If I try to login, I get the error message:

---------------------------
AirVPN
---------------------------
Cannot login. (The remote server returned an error: (502) Bad Gateway.)
---------------------------
OK  
---------------------------

 

No problems at all until yesterday.



#3 knighthawk

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Posted 20 March 2015 - 03:59 PM

Same problems here on two different systems.

 

Seems to have started in earnest around 10:15am eastern today.  I have alerted AirVPN Support via a support ticket.

 

I think the auth servers are down or having issues, though I see one system did manage to get an update around 11:17am, but only once and then went back to the various errors. Examples:

 

---

. 2015.03.20 11:46:23 - Updating systems & servers data ..., 1° try failed (The remote server returned an error: (502) Bad Gateway.)
. 2015.03.20 11:46:23 - Updating systems & servers data ..., 2° try failed (The remote server returned an error: (502) Bad Gateway.)
. 2015.03.20 11:46:25 - Updating systems & servers data ..., 3° try failed (Data at the root level is invalid. Line 1, position 1.)
. 2015.03.20 11:46:27 - Updating systems & servers data ..., 4° try failed (Length of the data to decrypt is invalid.)
. 2015.03.20 11:46:29 - Updating systems & servers data ..., 5° try failed (Unable to connect to the remote server)
. 2015.03.20 11:46:29 - Updating systems & servers data ..., 6° try failed (The remote server returned an error: (502) Bad Gateway.)

 

. 2015.03.20 11:59:01 - Updating systems & servers data ..., 1° try failed (The remote server returned an error: (502) Bad Gateway.)
. 2015.03.20 11:59:01 - Updating systems & servers data ..., 2° try failed (The remote server returned an error: (502) Bad Gateway.)
. 2015.03.20 11:59:02 - Updating systems & servers data ..., 3° try failed (The remote server returned an error: (404) Not Found.)
. 2015.03.20 11:59:04 - Updating systems & servers data ..., 4° try failed (The remote server returned an error: (404) Not Found.)
. 2015.03.20 11:59:05 - Updating systems & servers data ..., 5° try failed (Unable to connect to the remote server)
. 2015.03.20 11:59:05 - Updating systems & servers data ..., 6° try failed (The remote server returned an error: (502) Bad Gateway.)
. 2015.03.20 11:59:08 - Updating systems & servers data ..., 7° try failed (The remote server returned an error: (404) Not Found.)
. 2015.03.20 11:59:08 - Updating systems & servers data ..., 8° try failed (The remote server returned an error: (502) Bad Gateway.)

---

 

Now on occasion in the past one might get (Unable to connect to the remote server) here and there, or at least I've seen that before in a non-lasting way, but the others I've never seen before (404\502's).

 

The auth.airvpn.org address (and it's alternatives like .info .eu, ip's) are resolving on said systems and are up/pingable.

We're sorry, our tubes are clogged up. Also is appearing for this web\forum site sometimes, so they're clearly having some issues or maybe being hit with the denial of service attack.



#4 The Rabber

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Posted 20 March 2015 - 04:01 PM

Same here. I can connect butt getting 502 all the time.



#5 mednomore

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Posted 20 March 2015 - 04:16 PM

Same issue here on two of two computers tried. Was logged in. System error. Bad Gateway. Rebooted. Cannot login.

 

Regards,



#6 Kim1337

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Posted 20 March 2015 - 04:17 PM

I have just gotten a 500 message aswell
W 2015.03.20 17:16:44 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The remote server returned an error: (500) Internal Server Error.)


#7 andeby

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Posted 20 March 2015 - 04:19 PM

I am logged in and connected to VPN, but the app is showing the same notice a lot. I guess I should avoid disconnecting. :P

 

Seems like server issues? The airvpn.org website just said it's overloaded for me, and http://www.websitedown.info/airvpn.org says it's down.



#8 Staff

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Posted 20 March 2015 - 04:25 PM

Hello!

 

We're working to solve the issue caused by an attack against various servers.

 

Kind regards



#9 knighthawk

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Posted 20 March 2015 - 04:31 PM


I am logged in and connected to VPN, but the app is showing the same notice a lot. I guess I should avoid disconnecting. :P

 

Seems like server issues? The airvpn.org website just said it's overloaded for me, and http://www.websitedown.info/airvpn.org says it's down.

Yeah same I'm logged in at the moment (vpn), and I'm not going to disconnect till it looks resolved, though I think the last-auth ticket in eddie is only valid for so long, I forget how long that is, but it's at least a few hours, those connected through open-vpn though I think will be fine as the vpn servers themselves seem fine.

 

 

 


Hello!

 

We're working to solve the issue caused by an attack against various servers.

 

Kind regards

Sweet, support is on the case.

 

Thank you for the update, let us know when you think it's been resolved or mostly resolved given the nature of the event.

Good luck!



#10 S.O.A.

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Posted 20 March 2015 - 04:49 PM

Had this same on Mac OSX Yosemite. I contacted support staff.



#11 C5475

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Posted 20 March 2015 - 05:03 PM

Ohh I thought it was a problem on my computer. I had to come to the forums to know this.

 

Why isn't https://airvpn.org/issues/ updated according to the ongoing issue? 

 

Every system has it's problems, but issues tab should be updated.... 



#12 Staff

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Posted 20 March 2015 - 05:10 PM

Hello!

 

The problem has been strongly mitigated. You should now be able to use the service normally.

 

@luminoso That page reports issues on the VPN servers.

 

Kind regards



#13 andeby

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Posted 20 March 2015 - 05:23 PM

One thing I might suggest is using your twitter page for things like service outages. It's always nice to know where to go to look for updates regarding such issues. :)



#14 The Rabber

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Posted 20 March 2015 - 05:28 PM

My dns isn't working as the report says(everything red). Connecting with server ip and port ist working.

#15 Staff

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Posted 20 March 2015 - 05:38 PM

My dns isn't working as the report says(everything red). Connecting with server ip and port ist working.

 

Hello!

 

Please open a ticket at your convenience. From your description it should be an unrelated problem.

 

Kind regards



#16 Staff

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Posted 20 March 2015 - 05:40 PM

One thing I might suggest is using your twitter page for things like service outages. It's always nice to know where to go to look for updates regarding such issues. :)

 

Hello!

 

We do that, yes.

 

Kind regards



#17 PortlyNinja

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Posted 20 March 2015 - 05:43 PM

Thanks for fixing it so quickly.I noticed it while i was on a uk server.Maybe the British police have a letter they need to forward for copyright violations on behalf of Hollywood :)

#18 Kim1337

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Posted 20 March 2015 - 06:30 PM

im still getting the error message

 

W 2015.03.20 19:27:39 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.20 19:28:39 - Updating systems & servers data ...
. 2015.03.20 19:28:39 - Updating systems & servers data ..., 2° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.20 19:28:39 - Updating systems & servers data ..., 4° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.20 19:28:41 - Updating systems & servers data ..., 5° try failed (Unable to connect to the remote server)


#19 knighthawk

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Posted 20 March 2015 - 06:37 PM


im still getting the error message

 

As am I (after a brief lull where it was working again), my guess is it's going to come and go as the attack comes in, gets mitigated, and the process repeats till the attack ends, support is aware, I'm sure they're working to stay ahead of it to the extent possible.



#20 Kim1337

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Posted 20 March 2015 - 06:40 PM

As am I (after a brief lull where it was working again), my guess is it's going to come and go as the attack comes in, gets mitigated, and the process repeats till the attack ends, support is aware, I'm sure they're working to stay ahead of it to the extent possible.

I think so too.







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