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Showing results for tags 'support request'.
Found 5 results
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I was just billed again for the same subscription even though only a few days have passed.
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Like title says, I cannot connect to any server and am stuck in an endless loop of failing to connect. I've uploaded a file with the system report. Any help is welcomed as I'm missing out on things with the vpn not working! Eddie SystemEnvironment Report - 20.txt -
I can't access internet after I installed airvpn. So i deleted the app on my mac, yet I still dont have access to internet even though I am connected to wifi. I have to use another vpn provider to be able to surf online. How can I fix this?
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Hey all, I'm excited to start using AirVPN. I'm running into a couple of issues. When I try connecting with IPv6 enabled it gets stuck and never connects. When I try connecting with just IPv4, it works! However the download and upload are both 0 bits. When I try using network lock with the IPv4 connection, it worsens even further by disabling even web browser connection. I can connect to the web when using only IPv4, but not when network lock is activated. (I'm activating network lock and then connecting to the VPN) Is the speed supposed to read only how much is being used currently? If so that's not a problem. I still would like to be able to use network lock. I noticed NordVPN in my network adapters could that interfere? Log files included. Edit: Hey sorry everyone seems to be working now! Thanks. Edit2: Well IPv4, still no dice on IPv6. Will this be a detriment? ipv4 network lock.txt ipv4 no lock.txt ipv6 no lock.txt ipv6 lock.txt -
Hey all, I sent a message for a free trial yesterday and haven't got a response. I was afraid that the message did not appear in the queue for some reason (I read another forum post where the staff support member replied and said they didn't receive the original message and to resend it), so I resubmitted another request an hour ago. Am I just being impatient on the response? Maybe they don't work on the weekend - anyone know or had this issue? Other background - I'm wondering if part of the issue is that my sister downloaded the trial a few days ago and they don't want to give another to someone else on the same IP a free trial (I'm just visiting her right now, but going back to my home after the weekend so if that is the case I can submit a request when I get home and on my IP). Thoughts if this might be the problem? I really want to try to confirm USA Netflix will work. Also, I hear air is one of the better VPNs out there... hope it's not TOO advanced though... Thanks
