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Dear all, I’ve been an AirVPN member for a few months now. Most of this has been a positive experience. For the last couple of weeks the service has been degrading, and for the last couple of days has become almost unusable. The first, and more minor issue is one I have seen elsewhere on the forum, but I do not remember a resolution to the issue. It cropped up a few times a month during my first couple of months membership, but is now arriving every 20 minutes to one hour. The primary symptom is that the AIRVPN client reports an upload rate of 28-31 MB/s. This is absolutely impossible on my connection. Sometimes the bitrate will return to a more “normal” level, but from the moment it increases dramatically I am unable to get any data through AIRVPN. I know that my internet connection is working as I can use my phone (connected to the same Wi-Fi, but not using AIRVPN) to access the internet without issue. I have never had the client visible to observe whether it increases its reported bitrate slowly, or just jumps there. Does anyone know what causes this issue? Is there any resolution? Much more seriously, and more of an issue over the last week to 10 days, leading up to the service being pretty much unusable for the last two days, is that I seem to be having great difficulty a) getting a connection to a server that doesn’t disconnect immediately getting a connection that allows me to transfer data for more than a few minutes after the connection. Yesterday I reinstalled the AIRVPN software. It seems to have made no difference to the problems. What should I do to determine and resolve the problem? I assume no one else has been having issues over the last few days particularly? In another issue, when I try to disable AIRVPN’s network lock, the client says that it has successfully disabled the lock, but I am still unable to access any web pages. Is there a process for ensuring that the lock settings have been returned to normal, so that I can at least use the internet normally? I’m running BitDefender and ZoneAlarm, but have been since before I started using AirVPN. These issues have cost me significant amounts of time. My subscription ends in about 7 days. I cannot renew it if I cannot use the service, which would disappoint me as AirVPN was a fast, good value, well thought out, and capable VPN until these issues started dominating the experience. Thank you to anyone who can provide advice.