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I've been reporting a problem to support since 7 am (Thailand time) and have yet to hear BOO from anyone. I got much quicker responses before I'd actually signed up. For two days everything worked swimmingly and then today I cannot connect. The program finds a server (in Canada), tries to connect, times out, waits 3 seconds, tries again.....and again......and again. I have to logout to stop slowing down my regular isp. I"m frustrated and confused. I don't can't frame a query that the forum finder accepts. I want to throw the program in the dustbin.