Staff

Hello! No, they remain in the same one. Even same rack, same switch etc. Kind regards

Hello! We inform you that all Latvia servers entry and exit IP addresses are being changed. The list of servers by name can be found here: https://airvpn.org/status - search for "Latvia". If you run Eddie Desktop edition, Eddie Android edition, or Bluetit + Goldcrest, no action is required as the software will update automatically all the data. If you run any program based on configuration files containing specific references to IP addresses of Latvia servers, then you will need to re-generate the file(s) after the operation has been completed. You can do it as usual through the Configuration Generator available in your AirVPN account "Client Area". If you use Latvia servers as a gateway to restricted services based on filtering anything different from Latvia servers exit IP addresses, please act properly to avoid any lock out. This major change is part of a series of operations that will allow a much needed and used AirVPN feature to be significantly powered up. More on this in the near future. Kind regards & datalove AirVPN Staff

@Slot9407 Hello! Do you have access to AirVPN servers? We ask because "Slot9407" account plan expired before you posted your message. Maybe you're using a different account? Kind regards

Hello! It could be a different problem now. Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 Kind regards

Hello! Please see here: https://airvpn.org/forums/topic/58352-pfsense-and-airvpn-wont-connect-to-the-internet/?do=findComment&comment=231461 If the problem persists, please let's see the OpenVPN log. Kind regards

Hello! A preliminary recommended verification, only if you connect via OpenVPN: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?tab=comments#comment-231319 If you have imported into your pfSense system AirVPN OpenVPN certificates before 2021, it's time to renew them. As usual, you can use the Configuration Generator available in your AirVPN account "Client Area" to generate new files. If you need to change only specific certificates, you can tell the Configuration Generator to generate split files: turn the "Advanced" switch on, check "Separate certs/keys from ovpn files" and proceed to generate: user.crt is the client certificate ca.crt is the CA certificate user.key is the client key tls-cryp.key is the TLS Crypt key Kind regards

Hello! We inform you that between April the 10th, 2024 and April the 20th, 2024, all Dallas servers entry and exit IP addresses will be changed. The list of servers by name can be found here: https://airvpn.org/status - search for "Dallas". If you run Eddie Desktop edition, Eddie Android edition, or Bluetit + Goldcrest, no action is required as the software will update automatically all the data. If you run any program based on configuration files containing specific references to IP addresses of Dallas servers, then you will need to re-generate the file(s) after the operation has been completed. You can do it as usual through the Configuration Generator available in your AirVPN account "Client Area". If you use Dallas servers as a gateway to restricted services based on filtering anything different from Dallas exit IP addresses, please act properly in advance to avoid any lock out. This major change is part of a series of operations that will allow a much needed and used AirVPN feature to be significantly powered up. More on this in the near future. Kind regards & datalove AirVPN Staff

Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 If the above solution doesn't work, please send a system report. Please see here to do it: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello and thank you for your choice! Please see here (feel free to continue there if you want to reply): https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 Kind regards

Hello and thank you for your choice! Please try the following procedure: run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards

Hello! Problem confirmed and under investigation. It is caused by an unexpected sluggishness of the first bootstrap server. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed. EDIT: problem solved. Kind regards

Hello! This new problem is unrelated and it is caused by an unexpected sluggishness of the first bootstrap server. We have opened an investigation just while you were writing the message. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed. EDIT: problem was solved at 6 PM CEST. Kind regards

Hello! Please check here and let us know whether the problem is solved: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards

Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards

Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards

Hello! In reality, the first point was superfluous, but it's always useful, if not mandatory, to read the manuals, especially when using services with sensitive aims (in this case enhancing privacy and providing a decent layer of anonymity). Contrary to what some tech giants would have you believe, and although illiteracy is on the rise even in "Western countries", many of the "average consumers" (horrible definition) are still able to concentrate for 3-4 minutes, read and understand manuals and guides. Luckily your idiosyncrasy against 2 minutes reading of important documents is very uncommon in AirVPN users and customers. Kind regards

Hello! The client certificates expiration dates were extended well in advance, a year ago (there is no certificate expiring in 2024), so no warning in the web site was indeed due. ca.crt expiring in 2024 was extended in 2021 (this time we went for 100 years, up to 2121). Here the problem is that Eddie Desktop edition re-downloads the certificates only when the user logs in, so the issue in this thread is caused by expired local certificates. The problem therefore affects those users with Eddie Desktop edition who created their account before 2015 and never logged out in the last thirteen months (indeed best customers!), and use OpenVPN and not WireGuard, or those users who never re-downloaded the ca.crt ever since 2021. If your pfSense system warned you of imminent certificate expiration, then most probably you are (were) using the client certificate downloaded before the automated expiration date extension: just re-download and check whether the problem gets sorted out. Surely and definitely we can add in Eddie Desktop edition a forced re-download, similarly to what Eddie Android and Bluetit do, which happens even when the user never logs out, but we can't do it for third party software, of course. Kind regards

Hello! Please uncheck (on Eddie's main window) "Remember me", log your account out, then log your account in. If the problem persists open a ticket and send a system report: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello! Please try the following procedure: renew your certificate in the "Client Area" (instructions here: https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ ) run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Main thread: Kind regards

Hello! A common cause of the problem you experience is an MTU too large for your network. Try a 1280 bytes MTU and check whether the problem disappears or not. You need the following option in the [Interface] section of your WireGuard configuration file: MTU = 1280 Kind regards

Hello! Please try the following procedure: renew your certificate in the "Client Area" (instructions here: https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ ) run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Main thread: Kind regards

Hello! Does the route check fail both with OpenVPN and WireGuard? Can you please publish a system report generated by Eddie just after a connection attempt has failed? Please see here to do it: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello! Yes, you can still use this port by changing the "Device" combo box of the specific port to "Any device", or to the name of the device you will regularly use to connect to VPN servers. Kind regards

Hello! The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally). Please try the following procedure to quickly resolve the problem: run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards

@randompersona Hello! We see that you solved the problem related to the connections. Now that the main problem is solved, on top of @Hypertext1071 suggestions, please also note that you enabled your remotely forwarded port(s) for one specific device only, but you are currently connecting with different devices, so you don't have the port forwarded by the AirVPN server. Kind regards