Staff

nikhil1994 wrote: Hello! Make sure you have installed OpenVPN with admin privileges in your system. Feel free to open a ticket. Please attach complete OpenVPN connection log. Kind regards AirVPN admins

dabl8 wrote: Hello! It would seem something related to bad/missing certificates and/or keys. Make sure you have copied all the properly generated files inside "air.zip" to the OpenVPN config directory. It's difficult to be more specific, please feel free to open a ticket (menu "Support"-->"Helpdesk"); please attach your complete OpenVPN connection log. Kind regards AirVPN admins

kenzieparis wrote: Yes, that's impossible... Be sure to connect to the free server if you have not premium membership. The premium server refuses connections from non-premium users. If the problem is not solved, open a ticket and post full Tunneblick log (not here in the forum). Kind regards AirVPN admins

Hello! Today we launch a program to spread knowledge about AirVPN. You can get a free monthly premium membership coupon. Requirements: - Write in a blog, forum or any other public website a review/article about AirVPN. - Articles/reviews must not contain false information and they must be original, no copy is allowed from other articles. - Articles/reviews may be written in any language. - Articles/reviews must be extensive, at least 200 words. - Articles/reviews must contain the correct link to the AirVPN website https://airvpn.org - Different original articles/reviews on different sites are eligible for more coupons, even if they are written by the same person, as long as they are not copied. - Follow AirVPN account on Twitter https://twitter.com/airvpn and re-tweet what you think is relevant, or tweet any info you repute relevant about AirVPN. Specify @airvpn. Hashtag #vpn is recommended. - Contact us (go to "Support" menu and select "Contact us") to let us know about all of the above. You will receive a monthly premium coupon for free in a very short time. Kind regards AirVPN admins

Hello! New client 0.8 is available. We strongly recommend to upgrade. - [fix] Fixed bug which under certain conditions caused the client to freeze data exchange and show error after several connection hours. Kind regards AirVPN admins

@kenzieparis Hello! In the previous message we referred to your Tunnelblick software for the upgrade. The issue you report is a different problem. See here some hints which might help you solve the problem (find here also links to download latest releases): http://code.google.com/p/tunnelblick/wiki/wCommonProblems#An_OpenVPN_log_entry_says_%22Tunnelblick:_openvpnstart_status For an extensive overview of common problems: http://code.google.com/p/tunnelblick/wiki/wCommonProblems Kind regards AirVPN admins

kenzieparis wrote: Hello! You're not missing anything. This is a (rare) Tunnelblick bug in the config file parsing. It has been fixed in the latest Tunnelblick branch 3.1 r1263. We recommend the upgrade. Another way to patch it is to manually remove all the comments from the configuration file (use a text editor, edit air.ovpn and delete all lines beginning with '#'). See also http://code.google.com/p/tunnelblick/source/detail?r=1263 Kind regards AirVPN admins

caser wrote: Hello! Do not hesitate to explain your needs: select "Support"-->"Contact us" to send a private e-mail to us. Kind regards AirVPN admins

Follow us on Twitter! https://twitter.com/AirVPN See also https://airvpn.org/index.php?option=com_content&view=article&id=65&Itemid=130 Kind regards AirVPN admins

Hello! We will look into it. Our tests with Internet Explorer 8, though, show that everything works fine, except some minor graphic glitches (Explorer's fault, we can't do anything about them). We would recommend that you install a browser (Firefox, Opera...) even on your XP system. Internet Explorer should never be used. Kind regards AirVPN admins

MiL0 wrote. Hello! According to our terms of use, you have the right to a full refund, no questions asked. If you wish, and only if you wish, drop us a couple of lines telling us in private which country you connect from and your ISP (in case, use "Contact us" option in the drop-down menu). We would be curious to know just because those ping times are incredibly high, much higher than those recorded from Philippines, China and some countries in Africa. Kind regards AirVPN admins

Hello! 94.23.211.188 is ok, it's the free server. Please be aware that in the log you were trying to access the premium server. We'll investigate into the matter, thank you for the warning. In the meantime, try to open a completely new account, re-generate and download configuration and certificate files (air.zip), and let us know if you can access free server with the new account. Kind regards AirVPN admins

_adil wrote: Hello! During the day there are hundreds and hundreds of connections on free server - port 53 UDP. We are not aware of any problem about it. Please check your configuration and feel free to open a ticket. Do not forget to attach your OpenVPN log. Kind regards AirVPN admins

@airUser Hello! The problem is that you are not authorized to connect to that server: it's a premium server, reserved to premium members. Please connect only to the free server. If you want to become a premium member of AirVPN, please refer to "Payment plans". A premium member enjoys no bandwidth limitation and minimum guaranteed allocated bandwidth, plus 20 remote forwarding ports and fast customer assistance. Kind regards AirVPN admins

Hello! Can you please give us more details? We would recommend to open a ticket and attach OpenVPN log file and every other relevant detail. Kind regards AirVPN admins

Hello! If you don't want or can't use PayPal to subscribe to AirVPN, you can use AlertPay. AlertPay is available in several countries not served by PayPal. https://www.alertpay.com AirVPN account in AlertPay is info@airvpn.org Just transfer the amount of the subscription you have chosen to that account and you will receive back the validation for premium membership. Do not hesitate to contact us for any further information. Kind regards AirVPN admins

_adil wrote: Hello! During the day there are hundreds and hundreds of connections on free server - port 53 UDP. We are not aware of any problem about it. Please check your configuration and feel free to open a ticket. Do not forget to attach your OpenVPN log. Kind regards AirVPN admins

Saint wrote: Hello and thank you for your suggestions. You can pay right now through AlertPay. https://www.alertpay.com Just send money to info@airvpn.org : you will receive your premium activation within a very short time. Feel free to contact us for any further information. Kind regards AirVPN admins

@devnullius Hello and thank you for your inquiry. This is not a "free" (as in free beer) initiative, since we do have commercial plans as you probably know. Anyway we offer a free server dedicated to all those who want to test the service to check if connection is possible (not to check speed) before becoming premium members. However, please note that we don't ensure any service, assistance or bandwidth on the free server, just take it "as it is". Its purpose is to test if connection is possible from your system before subscribing and, last but not least, to give a tool to those who need encryption and censorship circumvention and can't afford to become premium members. What's more, please note that anyone on the free server has limited bandwidth. About latency and your issue, this is the first time we hear about this problem after so many months, so a further investigation is needed (it might be caused by several different reasons, including some not related to our system). Feel free to open a ticket. Kind regards AirVPN admins

rokyn wrote: Hello! We're glad to hear that you solved the problem. As a matter of fact, it is important that you connect to premium server(s) when you have paid for them: free servers are meant for non-premium members and your bandwidth will be limited even if you are premium when you connect to them. Obviously only premium members can connect to premium servers. We picked this solution to optimize performance for premium members and in order to be able to guarantee an high allocated bandwidth to them. That said, protection of user.key is very important. You might consider to keep all the keys and config files encrypted, if you are afraid that someone might gain unauthorized access to your computer. Tools like TrueCrypt are excellent, as long as you never leave your partition/files unencrypted while the computer is unattended. http://www.truecrypt.org/ Kind regards AirVPN admins

goftari wrote: Hello! Understood. Therefore, http tunneling becomes necessary. Maybe we'll consider it in the near future. Also, have a look here for AirVPN over TOR, which can circumvent that censorship (picking unlisted TOR nodes is necessary if TOR is blocked in your country): https://airvpn.org/index.php?option=com_content&view=article&id=64&Itemid=122 Kind regards AirVPN admins

goftari wrote: Hello! Try ports 53 UDP and 53 TCP. The very fact that you can write in this forum and can access this site (which are entirely https) shows that TLS connections are not blocked by your ISP or gov't. If it still does not work, it will be necessary to perform http tunneling. Kind regards AirVPN admins

jjalukkas wrote: Hello! All servers have been and are up and running. No problems are reported. So, it appears to be a problem on your side. Feel free to open a ticket, if you have premium membership you will receive assistance in a very short time. Kind regards AirVPN admins

Hello! We are glad to introduce a special discount offer for the New Year. Until January the 2nd, 2011, you can subscribe a premium membership with 25% discount. Just use the following coupon: NYD2011 How to use the coupon: login with your account and select from the menu "Member"-->"Payment plans". Pick your favourite membership then click "Continue". Enter the coupon code NYD2011 and click "Apply". Finally, pick "Checkout". Happy New Year! AirVPN admins

@Shamshir They accept your credit card, as far as we know. Pick your favourite membership type and send to info@airvpn.org Drop us a line for further confirmation (select "Contact us" option) or just state the reason of the payment at AlertPay (so that it can be linked to the account you want to be activated as premium). Kind regards AirVPN admins