Staff

Hello! Thank you, glad to know the problem is solved. Currently OpenVPN 2.3 is just in a "Release Candidate" state, so we recommend it only when OpenVPN 2.2.2 (latest stable release) fails. We have some reports according to which OpenVPN 2.2.2 has (rare) issues with Windows 8 64 bit, so Win 8 users may consider seriously OpenVPN 2.3 even if it is just a RC. Just for the records, can you please publish what your exact Windows OS version is? Kind regards

Hello! The problem is that the tun interface (TAP-Win32 Adapter) does not come up. Please make sure that the DHCP service is enabled in your system for the TAP-Win32 interface. If the problem persists please try to reboot. If the problem persists after a reboot please: - uninstall completely OpenVPN - install OpenVPN 2.3_rc2 making sure that you authorize the installer to install all the drivers You can download OpenVPN 2.3_rc2 here: http://openvpn.net/index.php/open-source/downloads.html Kind regards

Hello! Thank you for your subscription! Can you please send us your Air client logs? After a connection attempt, please right-click on the dock icon (a white cloud on a blue sky), select "Logs" and click on "Copy to clipboard", then paste in the forum. Kind regards

Hello! You can use pf which is included by default in Mac OS X 10.7.x. Thanks to jessez the guide is available here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=36&Itemid=142#2532 Kind regards

Hello! We're sorry, we can't read anything on the image. Can you please re-send at higher resolution? Kind regards

Hello! Can you please check for malware in your system? Also, can you please send us the connection logs? Kind regards

Hello! If you don't have the resolvconf package installed you can just add the line: nameserver 10.4.0.1 at the top of your /etc/resolv.conf file (if you wish to use the Air DNS). That's because your OpenVPN client can't handle the DNS push from the OpenVPN server. You just need to modify it once and for all. Kind regards

Hello! Apparently the SOCKS proxy OpenVPN is trying to connect to does not answer properly. Can you please make sure that the proxy type set in the Air client (socks or http) matches the type of the proxy you're running and that you have selected a TCP port? Also, can you connect successfully to a VPN server without connecting over your proxy? Kind regards

Hello! It's very difficult to explain the above. The first thing that comes to mind is that there are some routing problems between your ISP and Pavonis. Do you see any packet loss with Pavonis (check your client logs after you have been connected to Pavonis for several minutes and check whether there are "Replay-window backtrack occurred" entries)? Does that bad p2p performance occur with some other US server? Do you run programs like PeerGuardian and PeerBlock? Kind regards

Hello! 46.105.19.36 was dismissed several months ago. Now everything is back to normal, both frontend1 and frontend2 (85.17.207.151) are working just fine. The main frontend (currently 212.117.180.25) is the airvpn.org "official" DNS resolution. In case of emergency we can switch DNS. The problem with the secondary frontend occurred in a very unfavorable time frame (exactly 13 minutes before the midnight between 31 Dec 2012 and 01 Jan 2013 in our and datacenter local time) and although we warned immediately the datacenter technicians it took several hours to be solved. Happy New Year to everybody! Kind regards

Hello! We apologize for the inconvenience, it's a problem on our side: our secondary frontend 85.17.207.151 went down for datacenter problems during the new year's day night. Technicians in the datacenter have been warned immediately, just a few minutes after the down, and are currently working to solve the issue. In the meantime, you can use our primary frontend, just modify the line in your hosts file in this way: 212.117.180.25 airvpn.org Thank you for your patience. Kind regards

Hello! Apparently something is blocking openvpn.exe packets (but not airvpn.exe, otherwise you would not even see the servers list). Do you have any antivirus or any other program running which might interfere? Is your system able to ping the servers IP addresses you're trying to connect to? Kind regards

Hello! Pick a server and before the connection please click on the "Modes" tab and select a port. Then click "Enter". Kind regards

Hello! That's 443 TCP, not 443 UDP. What happens if you try connections to different ports, for example 80 TCP and 53 UDP (and yes, also 443 TCP)? Kind regards

Hello! Apparently it is a problem on your end, all the VPN servers are up and running. Might there be anything blocking outbound port 443 UDP? What happens if you try connections to port 80 TCP and 53 UDP? Kind regards

Hello! It seems that you don't get a reply from Sirius. However we do not detect any problem with it, clients are connected and are connecting just fine on port 443 UDP and any other port. Can you please try to change connection port and also try connections to different servers? Kind regards

Hello! Of course, please start from here (menu "Enter"): https://airvpn.org/enter Please click on your system and follow the instructions. Do not hesitate to contact us for any issue or information. Kind regards

Thread up.

Hello! The TUN/TAP interface does not come up correctly. Since some days ago you had no problems, some modification has surely been performed on your system. Kind regards

Hello! Please note that if you wish TOR over Air, you have first to connect to an Air VPN server WITHOUT a proxy, then use the TOR browser (or any other program configured to connect over TOR). You will have TOR over Air (Air servers can see your real IP address but can't see your traffic). If you need Air over TOR (the Air servers can't see your real IP address but can see your unencrypted traffic, while TOR exit nodes can't see your traffic, still encrypted by OpenVPN) please follow the instructions: https://airvpn.org/tor Kind regards

Hello! You can find the hosts file here: C:\Windows\system32\drivers\etc\hosts Please launch a text editor with administrator privileges, open hosts and in order to allow "airvpn.org" resolution even when disconnected from the VPN add to your hosts file the line 85.17.207.151 airvpn.org [press ENTER at the end of the line] Save the file and close the editor. Kind regards

Hello! Do you run anything that can interfere, such as PeerGuardian/PeerBlock, Malwarebytes? We are totally unable to reproduce this problem and this problem has never been reported by anyone. Just in case, is there anybody else reading who's experiencing the same? Kind regards

Hello! Considering the logs and the symptoms, it looks like a line issue. It does not seem a connection or a Windows 8 problem at all. Which server were you connected to? Does the problem occur on every server? Also, please try connections on ports 80 TCP and 53 UDP, just in case your ISP applies a port shaping after some traffic flowing to/from outbound port 443 UDP. Kind regards

Hello! What is your exact Windows 8 version? Can you please send us your client connection logs? Kind regards

Hello! Can you please send us the content of your hosts file? Kind regards