Staff

Hello! Thank you, we are sorry to see that the datacenter personnel is totally unable to solve this severe internal network issue. We have detected again the very same, identical problem as before. Server withdrawn. Kind regards

Hello! Configuring an FTP server behind our NAT is not complex but requires some care, please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1700&Itemid=142#1702 Kind regards

Hello! A VPN is not and must never be intended as an antimalware tool. As clarified in our ToS, a VPN does not protect your computer or your behavior against malware, it has nothing to do with it. Consider it like a new ISP. However, connections between the virtual network nodes are not allowed, so it's not a college network. The above sentence can only be explained with an incredibly poor understanding of what a VPN is and what our service consists of. If you were looking for a completely different service, such as an antivirus, please feel free to ask for a refund. You are kindly invited not to spread misleading information based on basic misunderstandings. Kind regards

Thread was updated.

Hello! Just to be sure, you confirm that this problem does not occur in the same machine when you don't connect over a proxy? Kind regards

Hello! Apparently OpenVPN can't set the routing table, are you running it (or OpenVPN GUI) with administrator privileges? Also, what OpenVPN version are you using? Kind regards

Hello! Any account holder has the right to have his/her account deleted if he/she wishes so, according to EU legal framework on privacy and data protection. Please refer to our ToS and Privacy Notice as well. The real time servers monitor shows the number of connected clients in real time, and also the number of clients connected to each server. The total number of premium accounts is of course higher because not all users are connected at the same time. Kind regards

Hello! No logs regarding IP addresses are kept. While a client is connected to a VPN server, the VPN server knows its IP address. That's inevitable, it's how the Internet works. If you wish to hide your real IP address to our servers even while connected, you can connect over OpenVPN over a proxy, for example: https://airvpn.org/tor Our servers will see the IP address of the TOR exit-node. You might like to read this article as well: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Kind regards

Hello! We regret to inform you that we are withdrawing Carinae due to ISP inability to locate and solve the network issues inside its datacenter. More information: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=7264&Itemid=142#7264 Kind regards

Hello! Thank you all, it's great to see that the service meets your expectations and requirements. We have enabled an additional servers monitor (still in beta testing, but the web page is open now) that you might like: https://airvpn.org/status2 You can see a graphical matrix obtained with pings and detected packet loss of each Air VPN server to and from every other Air VPN server. It is very useful to see whether there are network issues between any node. Kind regards

Hello! We're sorry, there's no subscription associated to account "groovy", can you please check? If you think this is a mistake, please do not hesitate to send us the transaction ID or the invoice ID of the subscription (menu "Support"->"Contact us", pick "Sales" as subject for additional efficiency and speed support). Kind regards

Hello! There's some problem with the route gateway: Please read also here: https://forums.openvpn.net/topic7983.html Unfortunately we have no rational explanation at the moment to say why it happens to you only on non-US servers (the OpenVPN servers side configuration is absolutely identical on every server). We'll investigate further, if you have any additional information do not hesitate to post it. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in USA (Fremont, California) is available: Persei. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! airvpn.org current certificate is valid thru 31 May 2013 as your picture correctly shows. Kind regards

Hello! Sorry, the account is not authorized to access any Air VPN server because it is not subscribed to any plan. Please subscribe to a plan in order to use our service. Kind regards

Hello! Milliseconds, please see here: http://en.wikipedia.org/wiki/Latency_%28engineering%29#Communication_latency In the server monitor the value you see is not a real ping, it is a directly proportional approximation of it. The data are not meaningful as absolute values, but they are very useful for a relative comparison from your node toward all the VPN servers. Kind regards

Hello! Can you please send us the exact error message and the connection logs of the Air client (please right-click on the Air dock icon and select "Logs", click on "Copy to clipboard" and paste in the message)? Kind regards

Hello! That's good to connect over two VPNs separately, but it is not a suitable/simple solution to connect your system over a VPN over another VPN. See also here: http://serverfault.com/questions/155299/how-to-connect-multiple-vpns-using-openvpn-on-windows-7-on-the-same-time In order to check which IP address our servers see you connected from, go to your "Member Area"->"Your Details" while connected to an Air server (do not disconnect before accessing it, otherwise the IP address is lost). Kind regards

Hello! The network cable has been replaced but the problem is still there. Probably it will be necessary to bring down the server for a new, full hardware test. Please do not use the server and if you're connected please disconnect as soon as possible. Kind regards

Hello! We have provided the Carinae datacenter technicians with all the relevant data which prove a massive packet loss for a few seconds at least every hour. They are working on it. We will keep you informed as soon as we receive updates. About Bootis and Cassiopeia, no problems at all have been detected for them after last week intermittent line drops. Kind regards

Hello! Yes, it would be helpful. The hosts file is read from top to bottom, and if you have a domain name mapped to multiple IP addresses, Windows will always read the first IP address and ignore the second one. However, if the first IP fails, the second IP will be read and used. So if a frontend fails, you will be able access the other. Actually, we will add this on the guide. Kind regards

Hello! That's incorrect, your [Loopback Zone] network zone is defined as [127.0.0.0 / 127.255.255.255], while it should have been defined as IP Range in [127.0.0.0 - 127.255.255.255] (or to be precise [127.0.0.1 - 127.255.255.254] but it does not make any difference for leak prevention purposes). The wrong definition caused packets authorization to be sent to and received from a massive amount of IP addresses. The guide clearly warns about the difference between an IP range (which is displayed with a "-") and an IP / NetMask (which is displayed with a "/" according to CIDR notation). If you have issues please feel free to contact the support team before assuming that there's some incredible mistake in the guide, your accusations are inappropriate. Kind regards

Hello! PayPal has been hit by outages and other glitches today. As a a consequence, several accounts have had a delay in the activation after the payments, from some minutes to several hours. We apologize for the inconvenience which is not due to our systems. The situation is slowly going back to normal and PayPal ensured that they are aware of the problems and working to solve them. http://news.cnet.com/8301-1023_3-57566184-93/paypal-hit-by-outages-and-other-glitches-today/ If you see a delay higher than 10 minutes in the activation of your account after a payment, please feel free to contact us at your earliest convenience. Kind regards

Hello! There are some issues in your rules and in your network zones. The fix is anyway very quick. About the rules, please add the following Allow rule and place it higher than the Block rule: Allow IP In/Out From MAC Any To IP 255.255.255.255 Where Protocol Is Any About the network zones: - please modify your [Home Network] network zone to: IP In [192.168.0.0 - 192.168.255.255] (you mismatched IP range with IP / Netmask) - please modify your [Loopback Zone] network zone to: IP In [127.0.0.0 - 127.255.255.255] (same reason) From the guide: Pay attention not to confuse the "-" symbol, which stands for "IP range", with the "/" symbol, which stands for IP address / NetMask. For example, [10.4.0.0 - 10.9.255.255] is correct (the IP range from 10.4.0.0 to 10.9.255.255), while [10.4.0.0 / 10.9.255.255] is NOT correct (IP 10.4.0.0 NetMask 10.9.255.255, which covers almost every existing IP address!). Finally, make sure you have modified your hosts file if you use the Air client (step 12 in our guide). Kind regards

Hello! No, the VPN servers exit-IP address is changed only under exceptional circumstances. Kind regards