Staff

Hello! It means just that, literally. When you disconnect from the VPN, TCP connections are broken, because the OpenVPN client restores your computer previous routing table and default gateway. Kind regards

Version 1.1 released, minor bugfixes.

Hello! "Access denied" errors like could be caused by the fact that you launch OpenVPN without enough privileges. Can you please check? Try to run OpenVPN GUI with administrator privileges (right-click and select "Run as administrator"). Those errors prevent your client to modify the laptop routing table, therefore a connection is established but nothing is tunneled. Kind regards

Hello! It is mandatory to use one of our VPN DNS (10.4.0.1, 10.5.0.1 etc, see https://airvpn.org/specs) in order to have full access to the additional anti-geo-blocking service. Kind regards

Hello! Can you please send us the client logs after each error? Does that happen with another OpenVPN wrapper as well (try OpenVPN GUI for example)? Kind regards

Hello! We're sorry, it's a bug in the client related to timezones. It will be fixed in the next client release. It does not affect in any way your connection. Kind regards

Hello! After 3 years, the Air VPN project has incredibly grown, well beyond any founders' expectation. Even the most enthusiast and optimist of us have been completely unable to correctly foresee AirVPN expansion. One of the key and worthiest element of such a growth has been and is the community. Thanks to the community, AirVPN is cited in literally hundreds and hundreds of big forums, blogs, magazines etc, and users and customers find intriguing discussions and competent analysis. Can we do anything to power up or anyway enhance the community capacity and/or make the service experience better? Features, options, things to fix or improve, anything you can think of to keep the 3 years old baby right on track? We will be glad to hear your suggestions and feedbacks. Kind regards AirVPN Founders

Hello! These instructions describe how to build Stunnel on OS X. Go to https://www.stunnel.org/downloads.html and download stunnel-4.54.tar.gz and stunnel-4.54.tar.gz.sha256. Open a terminal from Utilities => Terminal. Terminal is case sensitive, before you do something think twice before you press RETURN - there is no undo or redo in terminal. Each line is one line in terminal and you need to press RETURN at the end of the line. cd $HOME/Downloads openssl dgst -sha256 stunnel-4.54.tar.gz more stunnel-4.54.tar.gz.sha256 Compare the output of the last 2 lines - if it matches all is fine, if not you had a security problem during download. tar -xzvf stunnel-4.54.tar.gz cd stunnel-4.54 ./configure && make && make check && sudo make install The configure script uses autoconf, so put your fingers away from other options because if all is there and supported it will build a fine 64 bit app for you. make check is optional. "sudo make install" requires your root (administrator) password. During this step you have to input some basic informations (self explaining). The && is used to run commands after each other ONLY if the previous was successful. Once everything is done your stunnel app will be installed in /usr/local/bin. Note: - To avoid /usr/lib/libwrap.7.dylib dependencies (not available on fresh Mountain Lion), use ./configure --disable-libwrap Kind regards AirVPN Support Team --- Thanks to NaWi at Mac, guide from this topic on stackexchange.com

Hello! We're glad to inform you that in your "Client Area" you can now find a "Disconnect Now" button. If you click it, your account will be forcefully disconnected from any VPN server it is connected to within 60 seconds. Use it with caution! Kind regards

Hello! IP/interface binding is ok! Forcefully killing applications is not: it may allow leaks anyway (between the time of detected disconnection and forced killing) and it may corrupt applications data. Kind regards AirVPN Support Team

Hello! Absolutely the same, identical protection on any port. TCP connections are less efficient (see FAQ "UDP vs. TCP"), but in your case this does not really matter. On the other hand TCP adds an additional, extremely strong protection against replay attacks (see the 2nd part of the post, in our opinion it is very interesting). Kind regards

Hello! Can you manage to connect via ssh or telnet into your router? If you can, please look at the running processes, for example: ps aux | grep -v grep | grep openvpn and have also a look at the interfaces: ifconfig and at your INPUT and NAT iptables: iptables -L iptables -t nat -L Additionally, assuming that you can access via a ssh, have a look here, just in case the web interface has been disabled: http://superuser.com/questions/263295/how-can-i-re-enable-the-web-interface-of-a-dd-wrt-router-with-no-ssh-or-telnet-c Kind regards

Hello! Can you please try connections to different servers on different ports for comparison tests? In particular, can you please try ports 53 UDP and 80 TCP? In order to change connection port with the Air client, after you have picked a server please select the "Modes" tab and click "Enter". Kind regards

Hello! Puzzling, we did not change anything in the servers configurations in the last days. What do the OpenVPN logs say? Kind regards

@airvpnclient Hello! As you can see from the logs it works just fine. You get an AUTH_FAILED just because "airvpnclient" account is already connected to some of our servers (since hours before your message) and happily exchanging data. You can check your account status and the reason of the last failed connection attempt in your "Client Area" (login and click on "Client Area" in the upper menu). Kind regards

Hello! Using VPNCheckPro is not a good idea at all, as you rightly say. Setting up Comodo rules as you did is the safest solution. There can't be leaks in this case. About the Air client remaining forever on "Checking..." it could be related to the DNS you forced on the TAP-Win32 adapter. You don't really need to force them (the TAP-Win32 adapter DNS will be set according to the OpenVPN server push), but if you do, can you please check? It's unclear from your message if they are correct, they must be: 10.4.0.1 10.5.0.1 Kind regards

Hello! Three years ago an Air co-founder discarded the idea to make the OpenVPN servers listen to IANA-assigned port 1194 and convinced everybody else, because it was (is) one of the first ports that VPN-hostile ISPs block or shape. After three years, was it a wise decision or not, in your opinion? We're looking forward to any feedback about it. OpenVPN over SSH has been successfully tested on various distributions, with and without any desktop manager, which problems do you experience? Logs may help. Kind regards

Hello! Try to run OpenVPN GUI with administrator privileges (right-click and select "Run as administrator"). It should create the key, but if it fails see also the following ticket: https://community.openvpn.net/openvpn/ticket/252 Kind regards

Hello! To begin with, have a look at our servers here (servers stats are updated every 60 seconds): https://airvpn.org/status You might also like this service: https://airvpn.org/forum/10-websites-support/ Be aware that some moderator might delete any competitor name or any advertisement in posts. As a general rule (not that it necessarily applies to your post, of course), moderators are instructed to delete spam and advertisements, even after a message approval. Kind regards

Hello! Just as a side-note, you don't need to assign a static IP address to your network card to prevent DNS leaks (and in some circumstances it might also create issues if your network is handled by a DHCP server), just set static DNS IP addresses 10.4.0.1 and 10.5.0.1, which are reachable regardless of the Air VPN server port you connect to. Kind regards

Hello! About tracker.openbittorrent.com, we'll investigate (at the moment we can't neither confirm nor deny), which servers(s) do you experience the problem from? About various domain names that failed to be resolved through our DNS, it might be related to a DNS issue in some NL servers that is now fixed, please see here: https://airvpn.org/topic/9374-dns-problems Kind regards

Hello! Problem solved. Kind regards

Hello! Can you determine which process (if any) is causing such upload rate? Kind regards

Hello! Now you can pick the compression format of the archive to download, or no compression at all (the compression options will not be prompted if only one file is generated). Please make sure you have followed the below steps reported in the instructions, because network-manager does not support embedded .ovpn files: Select "Advanced Options"Tick "Separate certs/keys from .ovpn files"Kind regards

EDIT 20:04 CET+1 06-May-13 Problem solved Hello! We regret to inform you that we are currently experiencing DNS problems on the following servers in the Netherlands: Ophiuchi LeporisLyncisOrionisCastorCorviThe problem affects DNS resolution. You might be unable to resolve some (and only some) names with our internal DNS (10.4.0.1, 10.5.0.1, ... , 10.9.0.1). The problem is external: it is not caused by our DNS or configuration. We're anyway working to solve it as soon as possible. In the meantime, as a momentary work-around (not compromising security): on Linux, OpenBSD and FreeBSD, just set a public DNS on your nameservers list after the connection. Example: in /etc/resolv.conf add the line "nameserver "on Windows, on your TAP-Win32 network interface (NOT on your physical network card) after the connection set preferred and alternate DNS IP addressalternatively, simply connect to any of our servers not included in the above list We will update this post as soon as the problem is solved. We apologize for the inconvenience not caused by us. Kind regards