Staff

Hello! Please see here: https://airvpn.org/topic/14019-paypal-ipn-problem Your subscriptions will be fixed very soon. Kind regards

Hello! We inform you that PayPal has been sending intermittently in the last hours Instant Payment Notifications which appear to be incorrectly formatted and can not be processed by our system. Therefore, we have decided to momentarily suspend payment acceptance from PayPal: hopefully PayPal will fix the problem very soon. If you have paid while this problem was occurring your account subscription might still be not active. In these cases do not worry, the subscription will be validated in a few hours. Kind regards AirVPN Staff

Hello! Everybody is in the queue normally. Kind regards

Hello! Thank you for your subscription! It was a PayPal problem (Instant Payment Notification badly formatted - PayPal fixed the issue in 4-5 hours). No problems detected at the moment. Kind regards

Hello! Our commitment is limited in time: we assure you that should they make any similar request even in the EU, we would cancel immediately the server. It is useful to confirm on the ground whether there's interest in servers in the Czech Republic (as it seems according to customers requests) or not, in an infrastructure that complies to our technical requirements. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s servers located in the Czech Republic is available: Becrux. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Becrux accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Becrux supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Thank you for your great feedback. Can you please clarify the quoted sentence? It's important to us because we consider Windows DNS leaks problem solved. Kind regards

Hello! We don't see this leak... anyway, how is that a problem? Kind regards

We need a solution for chromium however. Some people just prefer chromium to firefox (for several reasons). I'm eagerly awaiting for a solution as my private ipv4 is being detected. Hello! If it's viable for you, enabling Eddie's "Network Lock" is a solution. Kind regards

Hello! Connecting one computer to a VPN server does not affect any other device in the local network. Your case is interesting because it appears (unless arcane router bugs) theoretically impossible. What happens to the other devices (not connected to any VPN server) in the network? Kind regards

Hello! We don't throttle anything. Kind regards

Hello! Eddie can run in Mavericks and Yosemite. Previous OS X versions should run Tunnelblick (free and open source software as well). Kind regards

Hello! Unsure whether it can help calculations return on the right track on your system: you have to consider that x throughput on the tun interface means also (at least) x throughput on the physical interface, so a tool that calculates total system bandwidth in usage by summing up all the network interfaces activity will return a value that's at least double (X*2) than the "real" one. About data consumed on the server, that could be right, when you consume x bytes on your system, you are in reality consuming the double or even more traffic to the VPN server. Not that's really important for you (it is for us when we need to calculate required bandwidth), because you have unlimited traffic with any Air subscription. We will check the displayed value on the control panel to confirm or deny that. Kind regards

Hello! OS X versions older than Mavericks should run Tunnelblick, which is free and open source as well. https://airvpn.org/topic/11802-using-airvpn-with-osx-tunnelblick Kind regards

Hello! We really meant "Force DNS", which is only available on the client for Windows, because the topic of the thread pertains to Windows 7. Kind regards

@pfSense_fan Hello! An issue has been fixed on XMPP server, can you please try again now? Kind regards

Hello, you can already do that on the home page. Kind regards

Hello! In Eddie 2.8.8 the settings are saved soon after each change, so the problem of losing them for an ungraceful kill should no more occur. Eddie 2.8.8 rolls back white lists and black lists if you click the "Refresh servers" button. This is a bug which has been fixed in 2.9 Experimental (see also here https://airvpn.org/topic/13957-eddie-29-experimental-available ). Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s servers located in the USA is available: Yildun. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Yildun supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! In Windows the Network Lock plug-in uses the Windows Firewall. Keeping two different packet filtering tools active at the same time can lead to unpredictable and potentially dangerous behavior because you have two programs with high privileges which compete to manipulate concurrently kernel tables. Kind regards

Hello! Please see here: https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables Kind regards

Hello! At the beginning we picked either specific star names or generic star names (such as "Andromedae", with the intent to mean "any star of constellation Andromeda"; "Andromedae" is Latin genitive, it means "of Andromeda", "belonging to Andromeda", you'll see that there are and there were other servers which do not have a specific star name). Then we picked only specific star names, which is still the current policy... which could perhaps be changed in the near future. For fun, try to locate (between the currently active VPN servers) two different servers with different names which indicate the same specific star. Strangely nobody noticed that, until now. Kind regards

Hello! We think (but we're not sure) that when Windows users use the term "kill" in this thread, they mean the equivalent of "kill -9" in Linux, *BSD etc. systems, i.e. a kill without grace. If this is confirmed, it is obviously correct that the client can't send a SIGTERM to OpenVPN management (or do anything else). Kind regards

Hello! No, it only prevents connections to port 53. More importantly, you can't use a public DNS server of your choice until you connect to the VPN (after that you can because DNS queries are tunneled). Kind regards

Hello, very well! Glad to know it. Kind regards