Staff

Hello! comp-lzo must be active on client side, even if disabled. The VPN server will push "comp-lzo no" and if comp-lzo is not supported on the client side, the handshake will fail. Kind regards

Hello! Please read the answers to the FAQ before posting a frequently asked question that has been already answered (this is a general rule to everyone, not specific to you). https://airvpn.org/topic/9161-you-provide-remote-port-forwarding-what-is-it/ You can forward up to 20 ports simultaneously. You can do that on our website, in your account "Client Area". You can't forward ports lower than 2048. You can map a remotely forwarded port to a different local port: this is useful for a variety of cases, for example when your service listens to a port lower than 2048 or when the port is already reserved. We might delete any topic that asks an answered FAQ. We underline that you can remap any remotely forwarded port to any local port. Kind regards

Note for clarifications to the readers: resolvconf is not a script, it is a program. https://en.wikipedia.org/wiki/Resolvconf The OpenVPN script which uses resolvconf program to handle DNS according to OpenVPN server DNS push is update-resolv-conf and it is usually included in OpenVPN package (if not, you can find it online). Kind regards

Hello, if you need to start the Air client (either in command line mode or in graphical mode) from a terminal, you might like to use "screen": https://www.gnu.org/software/screen/ Run the client from inside "a screen" (a virtual terminal), detach the screen and forget about it. Then you can re-attach the virtual terminal from any other, new terminal. Quick tutorial: https://www.rackaid.com/blog/linux-screen-tutorial-and-how-to/ Kind regards

Hello! We're sorry to inform you that server Tania has been withdrawn. Unfortunately a series of several issues have made the server working only intermittently - you might have noticed that Tania has been down almost all the time. Additionally the problems with the bandwidth persisted, therefore we have been forced to make this decision. Kind regards AirVPN Staff

Hello, please see here: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf/ Kind regards

Warning: OpenVPN on GNU/Linux and *BSD does not take into account DNS push. It needs manual scripting to do so, update-resolv-conf script is included in several OpenVPN packages and can be used on every system that has resolvconf package available and installed. Kind regards

Hello, yes, it can be inaccurate, just like any other speed test. It's very hard to have an accurate web based speed test. Our speed test is useful in determining an approximate out-tunnel/in-tunnel performance ratio and make comparisons. Do not rely on it too much for absolute values. In your case, the outcome is excellent. Even considering the potential error, the performance inside the tunnel appears almost equal to the performance outside the tunnel, which is an excellent outcome. Kind regards

Hello, please test OpenVPN over SSL connection mode, it's worth a try. You can change connection modes in Air client software window "AirVPN" > "Preferences" > "Protocols". Select "SSL Tunnel - Port 443", click "Save" and test connections to various servers in different locations. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Hong Kong is available: Arcturus. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Arcturus supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Yes, that's correct. The Ovh anti-DDoS system seems good, and the price is amazingly low (included in any "professional" dedicated server). Kind regards

Hello, although Eddie can run swiftly on a wide variety of GNU/Linux distributions, Fedora 23 needs some additional work, we're sorry. Nothing too complex anyway. Please see: https://airvpn.org/topic/11572-fedora/ Kind regards

Hello, the problem appears completely different: . 2016.06.04 23:03:09 - Updating systems & servers data ... . 2016.06.04 23:11:24 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (Unable to connect to the remote server) This issue is known in 2.9.2 (2.9.2 is not fully compatible with Windows 8.1 and 10, and one of the potential problems is exactly this). Before anything else, please upgrade to Eddie 2.10.3, and re-send the logs if the problem persists (if the client is still blocked, it's worth checking any packet filtering tool). Kind regards

The whole issue affected the systems for just 10 minutes or even less but if you disabled Eddie auto servers refresh you need to manually refresh the servers list to re-populate it. Kind regards

Your account is connected to some VPN server, so we assume that the problem is solved for you too, can you confirm? General note: the whole issue affected the systems for just 10 minutes or even less but if you disabled Eddie auto servers refresh you need to manually refresh the servers list to re-populate it. Kind regards

Try to click the "Refresh" button in "Servers" tab. Thanks.

The issue is now resolved. Thank you for your patience.

Hello! Today we're starting AirVPN sixth birthday celebrations! From a two servers service located in one tiny country providing a handful of Mbit/s in 2010, the baby has grown up to a wide infrastructure in 16 countries in three continents with 165 VPN dedicated servers and several secondary servers aimed to additional services, providing now up to 156900 Mbit/s to tens of thousands persons around the world. The number of available VPN servers since the last birthday has almost doubled. An outstanding growth that makes us very proud! If you're curious to know something about a series of fortunate events which gave birth to AirVPN, have a look here: https://airvpn.org/aboutus To worthily celebrate Air's sixth birthday, we're glad to inform you that starting from now we are offering a 25% discount on all plans. Hurry up, celebrations as well as this special offer will end on June the 12th, 23:59:59 UTC! Kind regards and datalove AirVPN Staff

This is a one year old thread revived by a lot of people. The discount you can see was applied on the 2015 birthday, the 5th birthday. But fear not and stay tuned, 6th birthday is coming. Kind regards

Yes. Kind regards

Hello, querying VPN DNS is essential for the micro-routing system, while Netflix native applications versions >=3.7.2 will try to bypass your system DNS. That's the reason of the issue. See for example http://forums.whirlpool.net.au/archive/2342149 for some suggestions. Kind regards

Hello! During May the 30th, starting from 4 AM CEST and approximately for 11 hours, the main web site was down due to a DDoS attack. Secondary frontend servers and VPN services were not affected. While the DDoS was ongoing we received ransom requests to stop the attack which we obviously ignored as we always do. We solved the issue after the first 10-11 hours, although the attack persisted. On May 31st the attackers desisted, probably after they could see that their attack had been ineffective for several hours. We apologize for the inconvenience. Kind regards AirVPN Staff

Hello, considering that the relevant re-ordering problem with UDP is handled with good efficiency by OpenVPN, that OpenVPN is very resistant to UDP replay attacks and that fragmentation problem can in most cases be handled with no need of TCP, use UDP whenever possible (but see a very special case at the end of this message). Wrapping normally weights much more than anything else in performance considerations. Just to make an example, see TCP over TCP: http://sites.inka.de/bigred/devel/tcp-tcp.html You can clearly see the advantages of UDP over TCP (instead of TCP over TCP). We have also some more considerations in the FAQ section. Leaving apart considerations on performance, however, you should also take into account this (see in particular the OpenVPN manual quoted excerpt): https://airvpn.org/topic/3773-pls-help-strange-logs/?do=findComment&comment=3784 Therefore, in the very particular case for which you need very high security on an UDP or non-IP flow between your node and the VPN server we would say that you had better wrap it into TCP, not UDP (i.e. connect to the VPN in TCP). Kind regards

Any system can't in general run two firewalls simultaneously. You would have two programs with high privileges competing to modify concurrently the OS network filtering table. This is obviously absurd and will lead to unpredictable behavior. Running a firewall different than Windows Firewall is in several cases a bad idea on Windows 7 and later versions. You might enlarge the system surface attack not to mention potential and unwanted interference with various networking usages. Windows Firewall from Windows 7 and later versions has improved a lot and currently does packet filtering just like any other 3rd party tool. Kind regards

The log is attached. Please jump to https://airvpn.org/topic/17037-cannot-log-on-to-any-servers/?do=findComment&comment=38862 Kind regards