Staff

Hello, direct OpenVPN connections are disrupted in most China lines since years ago, you were lucky that yours was not. OpenVPN over SSL will solve the problem just like over SSH, but probably with higher performance (apparently, SSH is allowed on every line but it is shaped more than SSL/TLS to port 443). Please select "SSL Tunnel - Port 443" in client menu "AirVPN" -> "Preferences" -> "Protocols". Kind regards

Hello, you are not watching properly. Windows DNS leaks are prevented by our free and open source client Eddie and we have also published several articles to prevent them for those persons who are not willing to run our client. Eddie is available for Linux, OS X and Windows. It can be used both in graphical and in command line mode. Eddie also performs a DNS check that's not crackable at the beginning of the connection, We maintain a whole website aimed to this and many additional tests http://ipleak.net Our service provides same VPN IP addresses for nameserver and gateway, preventing DNS hi-jacking attacks. We run our internal VPN DNS based on root servers which also resolve host names in OpenNIC and Namecoin operated namespaces. Additionally, our free and open source client Eddie: includes a Network Lock feature https://airvpn.org/faq/software_locksupports DNS push through resolvconf in Dynamic Mode or via rough resolv.conf renaming in Linuxcorrectly handles DNS push in OS X Mavericks and Yosemiteallows usage of OpenVPN over Tor without middle-boxes solving the "infinite route looping problem"lets the advanced user to customize routesallows execution of custom scripts at App Start, App End, Session Start, Session End, VPN Pre, VPN Up and VPN Downallows total customization of OpenVPN directivesincludes options to modify socket buffers sizesincludes advanced DNS check and route check (both can be de-activated anyway)correctly communicates with OpenVPN Management and with Tor ControlMost of the above features are not available in any competitor's software. Additionally, most of our competitors' software (if not all?) is closed source. Kind regards

Hello, Eddie portable version has always been available. Under Windows you still need installation of the tun/tap driver (which is not included by default in Windows). No such problem exists in Linux (provided that the tun module is there, as it happens in 99.9% of the cases) or OS X, of course. Kind regards

Hello! Our servers implement OpenSSL 1.0.1k (not affected), Eddie 2.9.2 includes 1.0.1k (not affected) and Eddie 2.10.1 includes 1.0.2a (not affected). OpenVPN packages with installers I603 and I003 are now bundled with 1.0.1p, not affected: https://openvpn.net/index.php/open-source/downloads.html If you're not running our client Eddie and you run OpenVPN for Windows with OpenSSL 1.0.1o, upgrading is recommended. openvpn-connect for Android and iOS uses PolarSSL, not OpenSSL. We are planning to release a new Eddie version soon after some additional bug-check, but currently there is no time pressure. Kind regards

Hello, try to change "DNS Switch Mode" (in "AirVPN" -> "Preferences" -> "Advanced" -> "DNS") into "Renaming". In case your resolvconf package is not working in Dynamic Mode, this will fix the issue. Kind regards

Hello! The three days free trial is a premium subscription which is just like any other premium subscription, there is no difference. In order to connect to a server you have various options: - let the client ("Eddie") pick the highest rated server. The rating of each server is calculated with a formula based on several parameters - define a white list of servers and let Eddie pick the best server inside that white list - manually pick a server - manually pick a country and let Eddie pick the highest rated server in that country If a connection to some server fails, Eddie tries to connect to the highest rated server. If a white list is defined, Eddie will pick the highest rated server from inside the white list only. If a black list is defined, Eddie will pick the highest rated servers outside the black list. Kind regards

Hello, you misunderstood. Network Lock acts at firewall level so it will prevent "WebRTC leaks" regardless any application you run. Kind regards

Hello! This 4th of July we're teaming up with BestVPN.com to bring you a fantastic Independence Day offer, as well as the chance to win a 13” MacBook Air! We’re providing you with a 30% discount on the day (UTC), and 10% off until August 4th. To claim these great offers, and take part in their competition, just head over to their VPN Coupons page. BestVPN, arguably the best VPN comparison website around, has also launched a brand new website in order to celebrate this great day. In our opinion it is very important that BestVPN.com is one of the VPN reviews web sites that never asked us for payments for their reviews, which is a paramount requisite for an unbiased review. We are very proud of the fact that they have recently voted AirVPN the most secure VPN provider around. Kind regards and datalove AirVPN Staff

Hello! Thank you for your great feedback! We never use VPS for our VPN servers and for main AirVPN infrastructure servers, we only operate dedicated servers. Kind regards

Hello! It looks like this problem: https://airvpn.org/topic/12818-setting-up-openvpn-on-pfsense Please check the above linked thread, it could provide a solution that's suitable for you too. Kind regards

Hello, we don't know which account the writer refers to: the account he/she is writing from has been created very recently, has no tickets history and no subscriptions. All the personal information of an account (if any) are deleted within 30 days after the request according to the Tos and the Privacy Notice. If a totally unverified account owner writing in the forum can undermine our reputation with an old time customer like you, then we should evaluate to not approve posts with claims that we can't verify, but it's a practice that we would like to avoid if possible. EDIT - UPDATE: we have just checked that all account personal information requests for deletion have been accomplished as usual, except one, which anyway was requested a few days ago (so there is still a lot of time to satisfy this request - assuming that personal data have been entered). We would therefore rule out any human error by the person responsible for the treatment of personal data and we confirm that deletion of personal data has been going on regularly as usual in the last five years. As we always did, we anyway recommend that you do not put any personal data in your account during registration in the first place, this a normal and obvious principle of prudence which also makes irrelevant our policy about deletion of personal data. If any mistake is made during the registration process by a user, we're here to assist as we always did in five years. Kind regards

Hello, your traffic is encrypted from your node to the VPN server ONLY. For encryption up to the end destination (if the end destination supports it) you need end-to-end encryption. The encryption layer provided by OpenVPN ends on the VPN exit node for your outgoing packets, and starts on the VPN servers for your incoming packets. Please see also here: https://airvpn.org/topic/9165-what-is-a-vpn Kind regards

Hello, when the account personal information is deleted we can't communicate with your account anymore because we consider your account e-mail address a personal information. Kind regards

Hello, we do not apply anymore that method. Your personal data are deleted but your account messages are not prefixed with "guest_" etc. etc. anymore. Important: remember that anybody can register an account again with the same username. This is not uncommon if you use a popular widespread nick. Kind regards

Hello, it's not necessary to control your machine. Anyway this is just talking about gender of angels since AirVPN setup has the same IP address for VPN DNS server and VPN gateway and the attack can't even start. Kind regards

Hello, nothing to be worried about, AirVPN is not vulnerable. The paper is outdated and wrong in some parts and the researchers could not fix it on time. Please see also: https://airvpn.org/topic/14231-ipv6-leakage-and-dns-hijacking/?do=findComment&comment=27633 Kind regards

Hello! We're very sorry, our client Eddie can't run in OS X 10.3. It runs in Mavericks (10.9.x) and Yosemite (10.10.x). Previous OS X versions should run Tunnelblick (in your case, the proper version for 10.3, which is very old). Tunnelblick is free and open source as well. Kind regards

Hello, the first thing that comes to mind is that your UDP traffic is shaped in some way, either by some packet inspection tool in your system or in your router, or your ISP. Kind regards

Hello, not at all, these new servers can be turned off without impact on guaranteed bandwidth allocation. We will go on keeping this balance. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s servers located in Lithuania is available: Baten. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Baten supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that twenty new 1 Gbit/s servers located in the Netherlands are available: Alchiba, Alcyone, Alshat, Alterf, Atik, Celaeno, Diphda Elnath, Gianfar, Hassaleh, Hyadum, Kajam, Merga, Nash, Salm, Situla, Skat, Talitha, Tarazed and Zibal. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Alchiba, Alcyone, Alshat, Alterf, Atik, Celaeno, Diphda Elnath, Gianfar, Hassaleh, Hyadum, Kajam, Merga, Nash, Salm, Situla, Skat, Talitha, Tarazed and Zibal support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

http://www.wilmaa.com For the best streaming television that Switzerland has to offer, there’s but one name, and that name is wilmaa. Status: OK Native: CH servers. Routing: All other servers.

http://www.abc.net.au/ Australian Broadcasting Corporation. The ABC is Australia's public broadcaster. It produces national and local television, radio and online services Status: OK Native: AU servers. Routing: All other servers.

Hello, side note: America includes Canada. ABC uses HTML5 geo-location. If you keep it enabled, ABC will see your real location, regardless of your IP address. If you keep it disabled, ABC will not stream. A possible solution is just faking the HTML5 geo-location. Browse also to ipleak.net to perform an HTML5 geo-location check. Kind regards

Hello, you need to check your Yosemite settings, please see also here: http://superuser.com/questions/867370/mac-os-x-yosemite-how-to-disable-automatic-logout-when-idle Make sure that when idle, Yosemite does not disconnect WiFi and/or turn off physical network card. From the logs, it's clear that communications to/from the VPN server are blocked. Also remember all the bugs of Yosemite in WiFi, in versions 10.10 and 10.10.1 (most of such bugs, if not all, should have been fixed in 10.10.3, so you might like to upgrade), in particular the bug that causes WiFi to disconnect when the computer is idle: http://osxdaily.com/2014/11/19/os-x-10-10-1-wi-fi-connection-issue-troubleshooting Kind regards