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Everything posted by Staff
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ANSWERED Connection completely blocked
Staff replied to Pi77Bull's topic in Troubleshooting and Problems
Hello! It is (or was in 2022) a major systemd problem. The network detection was greatly improved in the subsequent AirVPN Suite versions to circumvent this systemd problem/bug. Now in late 2024 it is also possible that the systemd bug was fixed. Kind regards -
New 1 Gbit/s server available. New country: TW
Staff replied to Staff's topic in News and Announcement
Hello! It could. The current decision is that next [EDIT: now current 2.24.6] Eddie Desktop edition version will print "Taiwan, Republic of China", by breaking ISO compliance and at the same time not leaving any doubt to PRC propaganda brainwashed people. This definition should be strong enough to satisfy everyone except mainland China and supporters of standards, of course. Kind regards -
@MichelAIR too. Hello! It's the ISO 3166 string extracted by Eddie as usual for any country. You can ask ISO to include ROC on ISO 3166 as a sovereign country, but it will not happen. ISO builds the list according to those countries that are either UN members, parties of the statute of the ICJ or members of a UN agency, but Republic of China can't enter the UN because of the PRC veto. To make things worse, almost all the countries in the world, including the USA and the EU Member States, with the exception of 12 countries with lesser power in the UN such as Belize and Haiti, do not recognize the Republic of China as an independent country because, we guess, they fear too much the economic sanctions PRC will enforce against those countries that would do so. Our solution to list Taiwan as it was in ISO 3166 as a stand alone, recognized and independent country, with its own flag, its own place as a country in the servers list, its own country fully qualified domain name in the infrastructure, far from being funny should have told you everything. Building our own codes and strings by breaking ISO standard may become a bigger problem but we'll evaluate it (after all we already got out of ICANN for specific ICE-related "enforcement" more than a decade ago). The matter was already on the table as already announced in the "News" forum: https://airvpn.org/forums/topic/63201-new-1-gbits-server-available-new-country-tw/?do=findComment&comment=238819 and Eddie's next version will print "Taiwan, Republic of China". On one hand, by abiding to the ISO 3166 but moving ROC to an autonomous country as it has been in practice since decades we can keep using ISO standards (no technical complications, no exception handling and worse) but at the same time we show a clear political position and challenge PRC propaganda & mantra "there's only one China". The obvious strength of this position is the provocation to leave the ISO string and keeping ROC as an autonomous country, therefore claiming there there is NOT one China only and de-structuring the meaning of "Province of China". On the other hand, breaking ISO standards and UN decisions may be very questionable but somehow stronger. Also, to avoid losing the strength of the aforementioned provocation we can find alternative strings such as "Republic of China" directly (claiming Taipei in "Republic of China" can cause again adverse reactions by ignorant people). This is the picked modification for the next Eddie version, at the moment. No problems. The fight of elderly AirVPN members against PRC censorship, propaganda and more is a quarter of century old, so being accused to align with PRC against ROC is obscenely provocative, but the replies are (self or not) moderated. As far as it pertains to the initial reaction, it means that at least the provocation worked, although it was not fully understood in this case, and if it serves the purpose to push people to realize that it's the ISO (and the UN, secondarily) the one putting the string "Province of China" on the ISO 3166 doc, it's a good thing. Not to mention that it can also serve the purpose to make people question how come, how it's possible that one could become victim of PRC propaganda "there's only one China" when one is against PRC propaganda! Kind regards
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Hello! Yes, the server with that problem was not Polis, we apologize. On Polis we still can't find this problem, if we could catch it exactly when it happens we could do more, probably. Kind regards
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Hello! Taiwan is the main and biggest province of the Republic of China (ROC), not to be confused with People's Republic of China (PRC) aka mainland China. Taiwan is also the informal name of the Republic of China. Get informed here first: https://www.taiwan.gov.tw/ Although the Republic of China is officially recognized only by a few countries and not by the UN (due to the veto of the PRC) we list and we will list Republic of China as an independent country, as it is in practice, in real life of citizens and in spite of the imperialist goals of the PRC. Probably you should send your protests to ISO, not to us: please read the next message for more details and check what we have done so far to recognize the Republic of China as an autonomous country and affirm that there is NOT only one China. Anyway ISO compliance break is on the table. Currently, the decision is that the next Eddie Desktop version will print "Taiwan, Republic of China". Eddie Android edition doesn't need modifications. Kind regards
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Hello! We're very glad to announce that AirVPN Suite 2.0.0 beta 2 is available and featuring major improvements. 1. Reverse traffic splitting has been dramatically improved by: adding full Wayland compatibility introducing a new valuable tool: airsu, a script utility that will make life easier thoroughly extending cuckoo tool capabilities 2. Documentation has been expanded to explain all the new functions punctually and in detail, please check the readme file. 3. Network Lock may now be strict or allow private network access 4. Reported bugs have been addressed - thanks to the invaluable tests of the community! Please check the original message of this thread for more details, the updated link to download the Suite, and please consider to spend a few minutes on the new user's manual readme.md (in the package) to learn the new features, in particular the changes to reverse traffic splitting. Kind regards
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ANSWERED Macbook will not connect wireguard on ipv6 router
Staff replied to Danse Macabre's topic in Troubleshooting and Problems
@Danse Macabre Hello! Apparently, either your upstream does not offer IPv6 support or IPv6 routing is mis-configured on the router: 2024-12-12 16:40:01.540854: [NET] peer(PyLC…g+hk) - Failed to send handshake initiation: write udp6 [::]:50627->[2606:6080:1002:7:f2a9:8074:eabb:24d0]:1637: sendto: no route to host Kind regards -
Hello! Indeed. However, the method does not necessarily work with those web site that require you to register an account in any case, or reject the connection in any case, when the IP address, even if not black listed, is not assigned to a residential ISP. Typically this behavior is enforced when the web site needs to comply to regional copyright requirements or when its core business is harvesting and reselling personal data and profiling users. Kind regards
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Hello! New all-time high! Kind regards
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ANSWERED How to use airvpn dns for dns-over-https in firefox?
Staff replied to msbntt's topic in Troubleshooting and Problems
@msbntt Hello! It's not a widely advertised feature because it is redundant in the VPN, but it is supported. You can find all the details in the specification page here: https://airvpn.org/specs/ Jump to "VPN DNS server" and check "DoH, DoT" section. For DoH, point to port 443, DNS server address matches the VPN gateway address (if in doubt resolve with a normal query dns.airservers.org while connected to the VPN). Example, for DoH during a connection over WireGuard to any VPN server, 10.128.0.1 (IPv4 address) and fd7d:76ee:e68f:a993::1 (IPv6 address), port 443. Kind regards -
ANSWERED Problem connecting to any server
Staff replied to Feelingesoteric's topic in Troubleshooting and Problems
@Feelingesoteric Hello! In the first part of your log the IPv4 route check failed because of a possible UDP block, which is later resolved. In the second part of the log the route check fails in IPv6 only, while it is successful in IPv4. You may consider to investigate whether you have some IPv6 related issue in your system, or just tell Eddie not to consider IPv6 in the following way: from Eddie's main window select "Preferences" > "Networking" set the "IPv6 layer" combo box to "Block" enable Network Lock from the main window before starting the connection The above should solve the problem although you will not use IPv6 on the VPN (not a big deal at the moment and for the foreseeable future). Kind regards -
Version 2.24.5 (Tue, 10 Dec 2024 12:34:03 +0000) [bugfix] [macOS] Fixed an issue preventing WireGuard detection. [bugfix] [all] Fixed an issue that could cause a connection loop with "executable not allowed" appearing in logs. [change] [linux-deb] updated dependencies from "policykit-1" to "pkexec | policykit-1". [change] [all] Applied minor fixes We are confident that we will switch this version to stable very soon. Other reported issues (Exit IP detection, stats at 0, and other minor things) are under investigation and will be fixed in the upcoming version 2.25.x.
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@spinmaster Hello! This lock file is a temporary file created by Hummingbird to mark that the application is running. It is deleted when Hummingbird is shut down. If it exists while Hummingbird is not running the lock file is a "mark" that Hummingbird did not shut down properly (for example it was closed without grace, or it crashed) and it may hint to something that is not working properly. In your case the cause was surely the OS crash: it's normal that Hummingbird could not delete the file. To delete the file, from a terminal: sudo rm /etc/airvpn/hummingbird.lock because the file can be written/deleted only by root. Kind regards
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Hello! Yes, when Eddie Android or Desktop editions see that a connection is lost, they update server scores and likely change server (taking into account servers in the white list, if defined, and not considering servers in the black list, if defined). Note for Eddie Android edition: you can configure it to either mimic exactly WireGuard behavior, or having a supervision of the network status beyond the WireGuard one. Kind regards
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Hello! Please move here, where you can see the reports from users all around the world: Also, please make sure to open a ticket to troubleshoot. Last but not least please check the "Top user speed" table on the servers status page https://airvpn.org/status Kind regards
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Hello! Your refund was requested on Sunday 01 Dec 2024 and delivered on 05 Dec 2024, even before the 5 business days claimed as a courtesy and within the 30 calendar days according to the Terms of Service. Now it's all up to bank / credit card company, typically credit card companies deliver a refund by a merchant in 4-14 business days. Kind regards
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Hello! It's not linked against libtorrent (its backend is libTransmission) so our previous speculation is wrong. To discern whether it is a Transmission specific problem, have you tested other torrent software with the same torrents? Kind regards
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Hello! This reminds us of an ancient qBittorrent bug that could be caused by libtorrent. Do you run any torrent software based on libtorrent? If so which version? This bug was allegedly fixed years ago... https://forum.qbittorrent.org/viewtopic.php?t=4342 Kind regards
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Hello! According to the latest informal survey (just a couple of years old, so it's relevant) the large majority of our "historical" customer base would consider a unique public IP address assigned to each node (temporarily or not) as a sufficient condition to drop the service. In fact there is a difference but to understand it you should be well experienced on how criminal organizations and/or "legal" investigations (legal in quotes because of the way some countries or agencies operate, which is literally terrifying) work to disclose the identity of a VPN user during his/her connections. We prefer not to enter into details here but you will probably get it with some reasoning. Kind regards
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Hello! You can do it with AirVPN thanks to the remote inbound port forwarding system which works, and has always worked, equivalently in v4 and v6. If you need to reserve and open more than 5 inbound ports (the current limit per account) please open a ticket, we are getting organized to add more ports per account at a reasonable fee. Kind regards
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Hello! Android 14 and 15 and Android TV 14 and 15 do not allow background activities; Android 14 and 15 however do have "Always on VPN", unless deleted by the manufacturer; Android TV 10, 11, 12, 13, 14 and 15 do not have "Always on VPN"; edit: incorrect, they do have such functionalities, but they are not exposed on the user interface Android TV 10, 11, 12, 13 allow background activities. Therefore: on Android TV 14 and 15 the connection to a VPN during the device bootstrap remains impossible on an un-rooted device; incorrect - please follow the updates to this thread on Android 14 and 15 connection to a VPN during the bootstrap is possible in spite of the forbidden background activities, thanks to "Always on VPN"; on Android TV 10, 11, 12, 13, connection to a VPN during the bootstrap is possible in spite of lack of "Always on VPN" feature because background activities are allowed. However Eddie, unlike the other apps you mentioned, will not take advantage of it, due to a coded limitation according to which it doesn't let you configure app start at bootstrap if you are on Android TV. This is Eddie's part that needs to be re-designed and re-implemented in order to allow connection at boot on Android TV 10, 11, 12, and 13. Kind regards
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ANSWERED which country to avoid M247 servers?
Staff replied to E2Nqh's topic in General & Suggestions
Hello! In Europe: the Netherlands, Sweden, Estonia and Latvia are countries without any M247 server at all. On top of that you can also consider a list of all the 10 Gbit/s servers in Europe and build a white list (they are in Bulgaria, the Netherlands, Sweden, Switzerland). None of the 10 Gbit/s servers in Europe is with M247. Finally, you can find other non-M247 servers in Czech Republic, Germany, Spain, Switzerland (but in those countries we also operate M247 server together with various other providers). Can you tell us why you need to avoid M247 servers (performance problems or anything else) if you wish? Kind regards -
ANSWERED Eddie keeps disconnecting
Staff replied to cyberslav's topic in Troubleshooting and Problems
@cyberslav Hello! For an explanation and a quick solution please see here: https://airvpn.org/forums/topic/56657-cant-connect-to-anything/?do=findComment&comment=225418 Kind regards
