Staff

Hello! This message means that Eddie failed to contact all the "bootstrap servers", i.e. specific servers which are used to transmit special information to Eddie for your comfort or to prepare for service access. Of course if you are already connected to the VPN or if the next attempt is successful, you can dismiss this message. Kind regards

Hello! We have now multiple confirmations from various mainland China towns according to which simply connecting to exit-IP addresses 3 and 4 with protocol TCP is perfect to bypass blocks without any additional tunnel. Port 443 is recommended but it looks like connections to port 80 work fine as well. Kind regards

Just in case you need some different source and start your own document checking and verification, the following article might be a start: http://vpnscam.com/nordvpn-protonvpn-proton-mail-owned-by-tesonet-ceo-darius-bereika/ Kind regards

Hello! We're glad to know that you can access Netflix from all of the Air servers you tested. From your description the Android TV box, or the Netflix application running in it, might send out DNS queries to specific DNS servers, instead of ours. Unfortunately you are just a user on an Android system (not an administrator), so you lack the proper privileges to force packets redirection to specific DNS IP addresses. We wonder how we can help this situation from our side, we will think about it seriously. Kind regards

Hello! Please make sure to connect to entry-IP addresses 3 and 4 (tls-crypt is also active and it will bypass China block). OpenVPN 2.4 or higher is required. If in doubt please open a ticket to receive all the details. Kind regards

Hello! Up to 1.0 beta 3 it was off by default. Starting from 1.0 RC1 it is on by default. Kind regards

Hello! Please do not hesitate to report the server names from which you can't access Netflix USA. IMPORTANT: you can't access Netflix USA from UK servers. We left them outside the geo-routing because they could access Netflix UK, at least up to a week ago. Kind regards

Hello! Yes, you can find this option in the "Settings", on the "System" section. It is enabled by default (i.e. the VPN will be paused when the screen is off). If the VPN is not paused when the screen is off, you will receive notifications. Battery life will be shorter, of course. Kind regards

Hello! We would like to inform you that according to hundreds of reports we have been receiving in the last weeks, Eddie 2.10.3 and older versions stopped working properly in Windows 7, 8 and 10. While they seem to run correctly, they are not able to establish any connection with any connection mode. While we ignore the reason of this malfunction, we will probably not investigate, because Eddie 2.10.3 and older versions are no more supported since a long ago. We remind you that Eddie 2.10.3 is a three years old version and that it is deprecated. The only non-deprecated Eddie versions are 2.13.6 and 2.15.2 (as well as 2.16.1 which is currently under testing). We strongly recommend that you don't use any Eddie version older than 2.13.6. We kindly ask you to check your version in "AirVPN" > "About" and upgrade to Eddie latest release if necessary. Eddie for Windows can be downloaded here: https://airvpn.org/windows Kind regards AirVPN Staff

Hello! Eddie 2.10.3 is very old, it's time to upgrade. Can you please upgrade to Eddie 2.15.2 (latest stable release) and test again? This new version might be able to resolve the problem. You can download the latest release of Eddie for WIndows in our web site page "Enter" > "Windows", direct link https://airvpn.org/windows We're looking forward to hearing from you. Kind regards

Hello! Please make sure that you run the latest Eddie version (2.15.2, at the moment) first. You can check in "AirVPN" > "About" menu. If you run the latest Eddie version and the problem persists please send us a system report taken just after the problem has occurred. Click "Logs" tab, click the life belt icon, copy all and paste into your message. Kind regards

In the EU, Sweden is a country with a good/excellent infrastructure. We operate servers in two datacenters in Sweden, one in Uppsala and one in Stockholm. They have completely different transit upstream and provider. Do you have no "luck" with both of them? On the other hand, if you have better connectivity even to Asia than Sweden, and you are in the EU, then you probably had better forget completely Swedish servers! Kind regards

Hello! In Android, "OpenVPN for Android" and "openvpn-connect", as well as Eddie Android edition, are configured by default to accept the DNS push from the server, so the device will use VPN DNS. However it remains to be seen whether the Netflix application will bypass maliciously the system settings to send queries directly to a specific DNS and prevent the usage. We will investigate. Kind regards

List of Generation 2 servers as of 28th of July, 2018. Total servers: 133 Acamar Achernar Achird Adhara Ain Alamak Alathfar Alchiba Alcyone Alderamin Algieba Alhena Alkaid Alkurhah Almach Alphecca Alshat Aludra Alwaid Alzirr Angetenar Aquila Ara Arkab Asterion Asterope Atria Auriga Baiten Betelgeuse Bootes Caelum Camelopardalis Capricornus Carinae Castor Cebalrai Centaurus Cephei Cervantes Chalawan Chamaeleon Chara Chow Circinus Columba Copernicus Corvus Cursa Cynosura Dabih Delphinus Diadema Diphda Edasich Enif Equuleus Eridanus Errai Fafnir Fornax Gacrux Gianfar Gienah Gomeisa Grumium Hamal Hatysa Helvetios Hercules Heze Horologium Hydra Hydrus Indus Intercrus Jabbah Kajam Kitel Kocab Lepus Libra Lupus Markab Mebsuta Mekbuda Menkab Merope Mesarthim Metallah Minkar Mirach Monoceros Musca Musica Naos Nash Nashira Nunki Ogma Orion Persei Phact Phoenix Pictor Pleione Pollux Porrima Pyxis Rana Regulus Rotanev Sabik Sadalbari Salm Sculptor Serpens Sharatan Sheliak Situla Skat Spica Subra Taurus Triangulum Tucana Turais Ursa Veritate Virgo Volans Zaniah Zuben Kind regards

Hello! You're right, Alkes is still Gen 1. It was wrongly included in a wrong Gen 2 list in this thread. Kind regards

Hello! If you have peering or routing problems with the servers with the best rating reflected by europe.vpn.airdns.org just do it. We do offer FQDNs which include all the entry-IP addresses of a certain continent or country, for example europe.airvpn.org for Europe. Or you can even select specific countries, or specific servers. If you run Eddie the task is even easier since you can define a servers white list, for example. It is obvious that we can't satisfy with our rating system the "best peering" with every single residential ISP in the world, so it's equally obvious that we have prepared alternative solutions. They are in place since 2011 and they are very well documented in the FAQ and in the guides, so you have now no excuses, stop ranting and start fixing! Kind regards

UPDATE 04-DEC-2019: Netflix USA is currently NOT accessible, we are investigating. Hello! After a remarkable amount of inquiries we have been receiving in the last couple of months, we are glad to inform you that currently we managed to restore access to Netflix USA. Remember that you need to use VPN DNS in order to be able to access that service from our servers. Access to Netflix USA is now possible from all of our servers. Please see here for more details: https://airvpn.org/topic/9223-netflix Please feel free to test. Your feedback is appreciated. Kind regards AirVPN Staff

Hello! Correct, OpenVPN 2.3.14 does support TLS 1.2. TLS 1.2 support started in OpeVPN 2.3.3: https://community.openvpn.net/openvpn/wiki/Hardening (search for As of OpenVPN 2.3.3, OpenVPN supports TLS version negotiation. Earlier versions only supported TLS 1.0 ) We're very sorry, in the previous message we considered OpenVPN 2.3.1, and not 2.3.14. About the security patches: of course nothing prevents to fork OpenVPN and recompile some old version with backports or own code to change anything you want. As a general rule we try to not modify the OpenVPN source code except when we are definitely forced to do so (for example, in the past, to fix a critical bug which prevented usage of IPv6 in some 2.3.x version, or even when we patched, many years ago, a bug related to connections of OpenVPN to a proxy: anyway patches which were submitted for acceptance or rejection). The reason because forking is a delicate matter with some software is that the main branch is always audited by a wide community, extensive usage etc., while with a fork you always take a risk to insert some vulnerability, so an audit of any fork (in our sector, where security is a top priority) should be mandatory before putting it into production. Kind regards

Hello! We're very glad to meet your requests whenever possible. Kind regards

Hello! Thank you! Yes, that's what we meant when we wrote about "best effort against traffic leaks". It's a "best effort" because in a device where no root access is possible we can't (and nobody can) ensure a 100% safe leak prevention. At the same time we aim to reach the same, or higher, level of leak prevention provided by applications like "OpenVPN for Android" and "openvpn-connect". With Eddie 1.0 RC2 we think we are already on a better level than OpenVPN for Android under this respect, but please keep hammering Eddie and stress with no mercy every feature, including this one. Currently no command can be executed when you tap that icon, in spite of the displayed prompt. We will fix this situation either by implementing functions or removing the icon. We apologize for any inconvenience. Thank you for the report, we will be investigating this issue, If you have any additional detail on how to cause/reproduce the reported crash do not hesitate to keep us posted. Kind regards

Hello! That's a really ingenious solution! On top of that, you can now access Netflix USA from all Air VPN servers except UK servers, provided that you use VPN DNS. Can you please test? Kind regards

Hello, to access Netflix USA you can use AirVPN as well, from all servers except UK servers, from now on. Feel free to test and report back. As usual it is mandatory that you use VPN DNS to access Netflix USA. UK servers traffic is not re-routed to Netflix USA because access to Netflix UK from most of our UK servers remained possible up to now. Kind regards

Hello! It's unclear what sources for what info (because the OP posted a lot of stuff to be pondered) but the fact that Tesonet operates NordVPN can be easily verified. Start from here then go to the official register sources: https://news.ycombinator.com/item?id=17258203 Tesonet operates NordVPN and has strict business relations with ProtonVPN; Tesonet also signs the ProtonVPN Android application certificate. Tesonet core business includes data mining according to their web site. Kind regards

Hello! Eddie for Android is distributed with ARM7 and ARM8 libraries. We have never planned to publicly distribute x86 libraries but we use them for the emulator, of course. Currently there is no plan to include x86 support, we are not convinced that the remarkable increase in size of the apk would justify this support, we're sorry. You can anyway compile Eddie Android edition for x86 of course. Kind regards Hello! We're glad to inform you that x86 libraries have been included starting from Eddie 1.0 RC2. The increase in size is justified by the support provided to cases like yours. You don't need to compile Eddie anymore if you don't wish so. Kind regards

Hello! Your Eddie version (2.8.8) was released in 2015 so it's time to upgrade. It's possible that latest Eddie version resolves the problem, but if not please feel free to open a ticket. Latest Eddie stable release for Windows can be downloaded here: https://airvpn.org/windows Kind regards