Staff

Hello! In AirVPN you can only make recurring payments through PayPal if you authorise PayPal to bill you at set intervals. Every other payment method does not support periodic billing. Deleting the mentioned authorisation is an operation that takes a few seconds and can be done at any time. If in doubt, please consult PayPal documentation: https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240 Kind regards

Hello! We can't reproduce, we're very sorry... If you connect via WiFi, and you have administrative access into the Vodafone station/router, please test a different channel: https://www.metageek.com/training/resources/why-channels-1-6-11/ Kind regards

Hello! Since WireGuard works in UDP and does not fail, while OpenVPN fails in UDP, you have a block (either self inflicted or by your ISP) of some kind. Some options (not an exhaustive list): a block against UDP to specific ports only a block against specific ports a block against OpenVPN a block against OpenVPN to specific ports only Kind regards

Hello! Unexpected indeed. Can you please try to (when you don't mind being disconnected): renew your key (on your AirVPN account "Client Area" > "Device" > "Details" panel click "Renew") disconnect all of your sessions re-connect with the new key (you will need new configuration files, or just logout/login on Eddie) check whether the problem persists or not and update this thread Kind regards

Hello! The problem is solved. User started Eddie minimized, did not realize that it was running (failed to check the system tray) and tried to run it again, so the error message was appropriate. Kind regards

@dshbfjdsaauj Hello! Eddie keeps a safety backup of the system settings (firewall and DNS) it modifies. If Eddie can't restore the DNS settings because of a crash or of a kill without grace, at the next run Eddie will realize it is in a "dirty" state and will rely on the safety backup files to restore the settings at the next clean shutdown. Therefore running Eddie and shutting it down properly should solve the issue with no need of additional manual fix. Of course if a crash occurs the crash itself should be investigated in the first place, please feel free to describe the problem more thoroughly. Kind regards

Hello! You may consider a virtual machine connected to the VPN for an effective traffic splitting with good compartmentalization. You would run Call of Duty on the "not connected to the VPN" host (run CoD outside the VM for optimal performance of the game itself) and anything else, i.e. all the other applications that need tunneled traffic, inside the VM, which will be connected to the VPN. Kind regards

Hello! We can't reproduce... can you tell us which operator you connect to (check the roaming if necessary)? Kind regards

Hello! Note the above and this: You specifically configured Eddie to ignore the DNS push by the server and let the packets to your default DNS slip through the Network Lock. Kind regards

Hello! At last the root cause of the problem should have been found, a loose power cable. Kind regards

Hello! Not correct, 3 Gbit/s full duplex is 3 Gbit/s down + 3 Gbit/s up. To be even more precise: the servers have a 10 Gbit/s NIC and port, and they are connected to 10 Gbit/s lines. However, 3 Gbit/s (full duplex) are guaranteed, while 10 Gbit/s (full duplex) are best effort. With that said, congratulations! Kind regards

Hello! After a quick consultation it looks like Malwarebytes again enforces competitor VPN blocks through "Web Protection" (it is not the first time, in the past they blocked entire datacenters and VPN web sites, not only VPN servers...). AirVPN is not the only "blocked" infrastructure with such unfounded claims (trojan?! website?! VPN servers do not offer any program to download or any web site). After an informal consultation with some of our competitors someone suspected that this practice can be an attempt to promote Malwarebytes' own VPN services, by blocking competitors on the computers of their own customers. If you disable Web Protection you will resolve the problem. Or maybe you can consider to eradicate from your system any software enforcing unfair practices and undue blocks. Kind regards

Hello! No, watch out. Right now and also during the previous reply you were and are connected only with "Ra*a". "No ports open" means that the tested port is not being forwarded on the VPN server(s). Possible reasons: ports are disabled, ports are forwarded to a device which is not connected at the time of the test. Kind regards

@BettyIsBoop Hello! Yes, it looks like Eddie does not manage DNS properly. This thread is being sent to Eddie's developer. Kind regards

Hello! Please send us a system report generated by Eddie after the problem has occurred. Kind regards

Hello! The system is right. The only port linked to the "Ra*a" certificate/key has been disabled by you. If you need it, you must re-enable the port from your AirVPN account port panel. The switch "Enabled" must be green (if it's grey, it means that "Enabled" is off, i.e. the port is disabled). Kind regards

Hello! While Eddie is not running can you please flush all the nft rules and check the DNS settings? To flush the rules: sudo nft flush ruleset Also check the remaining policy of INPUT and OUTPUT chains of the filter table (if existing) if the problem persists, just in case they are still set to 'drop'. Kind regards

Hello! It's possible that this interface or its related software is causing some trouble. Can you please test again with that interface completely disabled and Hamachi software not running? Kind regards

Hello! At least this is not a danger if you read the manual. Kind regards

Hello! After tests from 15 nodes of various countries in 3 different continents performed randomly for almost 48 hours, through residential lines, external detectors, and our own VPN servers, we can't reproduce the problem at all. We suspect it's something on your side. If the problem persists please open a ticket. Kind regards

For those of you waiting for you current vpn subs to end, you can always purchase a 'gift voucher' for yourself and use it when you need it. Hello! If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Or you can get a voucher, of course, but it's not strictly necessary in this case. Kind regards

Hello! That would be expected, but maybe you mean that Eddie fails to list the previously disconnected device which is now connected (i.e Eddie does not update the list or something like that)? Please clarify at your convenience. If that's the case (i.e. some network interface is not listed when it gets connected after Eddie has already started) do you see this problem on Eddie 2.24 beta version too? Kind regards

Hello! Please start from here: https://airvpn.org/faq/port_forwarding/ Then, configure your torrent program according to this guide: https://airvpn.org/faq/p2p/ Kind regards

@em9991 Hello! All the ports listed in the compose file are not reserved to your account and the only port you reserved in your AirVPN account port panel is not listed in the compose file. By fixing the ports section you should be able to resolve the issue. Please reserve one random port for each listening program and adjust the compose and program settings accordingly. Kind regards

@2pure2 Hello! This thread may help: https://airvpn.org/forums/topic/59479-block-vpn-in-russia/ If you're not in Russia, please check this one as well: https://airvpn.org/forums/topic/59533-computer-disconnects-from-internet-when-airvpn-tries-to-connect-to-a-server/?do=findComment&comment=233520 Kind regards