Staff

Hello! Yes, of course. Therefore, you can reach IPv6 services as well. The only servers currently not supporting IPv6 are: Baten Porrima Scheat Algedi Bellatrix Miaplacidus Rasalas Metallah Kitalpha Also, please keep in mind that you need OpenVPN 2.4 or higher versions. Let's see the system report (Logs -> Life Belt icon -> copy all -> paste into your message). Can you browse ipv6.google.com? What is the output of "ping6 ipv6.google.com" command (from a terminal emulator, when the system is connected to the VPN)? Kind regards

Hello! Please use "screen" for your purpose: https://www.rackaid.com/blog/linux-screen-tutorial-and-how-to/ The problem you experience is due to the fact that, with the procedure you follow in your description, you put the process in background, but the stdin, stdout and stderr are still connected to your terminal. So, when you end the SSH session, you destroy the terminal emulator with anything connected to it. screen is just perfect for what you need. It provides much more flexibility and features than nohup + disown Read here (first answer) for a more detailed analysis: https://superuser.com/questions/178587/how-do-i-detach-a-process-from-terminal-entirely Kind regards

Hello! Unfortunately this is a known bug affecting all Sony Bravia systems and documented here: https://github.com/CiNcH83/sony_atv/issues/11 If there is a change in the networking state of the system while being connected to a VPN server via VpnService, a severe system crash happens. An app is never supposed to crash the system, only itself. This might be a severe security threat. A change in the networking state can for example be provoked by turning off/on the TV. So VPN needs to be disconnected before turning off the TV or else there will be a crash when turning the TV on again. After years, Sony has not yet fixed it. Kind regards

I'll install Debian Siduction and try to find out what's going wrong. @kah0922&M3AtAirvpn&greerd: There is an issue with Airvpn auto-download at the moment, the new implementation had some hardcoded parameters that are simply not flexible enough (unfortunately I only have one account to test with). Thanks for letting me know & expect an update very soon! Hello! Please open a ticket and ask for some additional test account and other info, our support team will be glad to help. Kind regards

Hello! Thread has been updated to reflect new options for Android. Kind regards

Hello! A possible explanation is related to the DNS settings of the device behind the pfSense box. Keep in mind that in order to access Netflix USA the device must query Air VPN DNS. Any device will not necessarily query the DNS set in pfSense, obviously. On top of that, some devices such as the Roku 3 have hard coded DNS (an old version of Roku queries Google DNS for example). In such cases you need to pre-route (re-direct) any DNS query from any device to AirVPN DNS through the tun interface (you can't reach VPN DNS from outside the tunnel). Kind regards

Hello! Thank you! An account is not bound to a specific devices set and can be used to connect any device, without limits but 5 simultaneous connections. Therefore, you don't need any peculiar procedure. If in doubt, please open a ticket at your earliest convenience. Kind regards

Hello! On Amazon Fire TV Stick (1st and 2nd generation) and Fire TV Cube, as well as other Amazon devices running Android 5.1 or higher versions, you can run Eddie Android edition, which is also available on the Amazon appstore. No side load is necessary now. Kind regards

Hello! We are considering to implement an opt-out for the lock in version 2.1, which is currently under internal testing. However, when you disable the lock, you WILL have sooner or later traffic leaks outside the VPN tunnel, just like you have them with OpenVPN for Android. We will provide in-app clear warnings, if we decide to insert such an unsafe option. You are explicitly asking for a feature which will crumble your anonymity layer in various circumstances, so use it at your own risk. When OpenVPN enters an unrecoverable error state and quits (for example when communications with the VPN server are lost) OpenVPN for Android will just try to re-connect as soon as possible, causing traffic leaks. On the contrary, Eddie will enter a network "lock state" which blocks any communication indefinitely. In this way you can first shut down applications whose traffic must not leak outside the VPN tunnel, and only then remove the lock and re-connect the device to the VPN. Yes, we're glad to inform you that this is also planned for version 2.1. Kind regards

Hello! Unless you connect through imported ovpn files, please make sure you set "Quick connection mode" to "Use custom settings" in the "Settings" view in order to tell Eddie to use exclusively the protocol, port and TLS mode you selected, even when you pick "Quick connect" or a specific server from the list. Kind regards

Hello! Can you please make sure that "Persistent notification" and "Persistent tunnel" options, in the "Settings" view, are both enabled? Kind regards

Hello! If you compare with "OpenVPN for Android" and "openvpn-connect", on equal terms, you should see that Eddie is more battery conscious: you should experience 15% longer battery life, approximately. CPU performs an intensive encryption/decryption job when you connect to a VPN. That's why it's important that Eddie is the most efficient OpenVPN application ensuring the longest battery life you can have, between all the OpenVPN based applications we are aware of. Kind regards

Hello! Unless you connect through imported ovpn files, please make sure you set "Quick connection mode" to "Use custom settings" in the "Settings" view in order to tell Eddie to use exclusively the protocol, port and TLS mode you selected, even when you pick "Quick connect" or a specific server from the list. Kind regards

Hello! Also keep in mind that even when Eddie disappears, OpenVPN might be running fine anyway. So if you had Network Lock enabled and you saw traffic flowing, the most plausible explanation is that OpenVPN was still running and Network Lock was on. Of course it is possible that some other program running with administrator privileges modifies the firewall rules and "cancels" the Network Lock, but such an event can be prevented only by the system owner. Kind regards

It's definitely working properly on our side. We even checked explicitly on your VPN IP address while you were connected. Something is wrong in your configuration, and it's not necessarily the prerouting or forward rules. Feel free to open a ticket. See here: # iptables-save | grep 10.19.50.97 -A PREROUTING -d 213.1x2.1xx.5/32 -p tcp -m tcp --dport 2x379 -j DNAT --to-destination 10.19.50.97:2x379 -A PREROUTING -d 213.1x2.1xx.5/32 -p udp -m udp --dport 2x379 -j DNAT --to-destination 10.19.50.97:2x379 That's directly from inside the server you are connected to (some octet digits and the forwarded port have been edited for your privacy, while 10.19.50.97 is your IP address in the VPN). As you can see everything is fine. Kind regards

Hello! Eddie does not disable anything, however "Network Lock" feature flushes any iptables rule and writes new rules to prevent traffic leaks outside the VPN tunnel. The previous rules are saved and restored when Network Lock is disabled or Eddie exits normally. Should OpenVPN or Eddie crash, Network Lock rules will of course remain enforced preventing traffic leaks. In such a case, in order to restore the older system rules, you will need to re-run Eddie and close it properly. Kind regards

Hello! iptables is available for *BSD but you don't really need it, just use pf instead. We went ahead and since your account was connected to some server we tested directly from inside that server. We can confirm that remote port forwarding works perfectly and packets were forwarded to your node properly, on the correct port. Kind regards

Hello! Please try the following settings: from Eddie main window select "Preferences" > "Advanced"untick "Check if the tunnel works"click "Save" select "Preferences" > "DNS"untick "Check Air VPN DNS"click "Save" select "Preferences" > "Protocols"untick "Automatic"select the line with entry-IP address 3 (THREE), protocol TCP, port 443 (the line will be highlighted in blue)click "Save" enable "Network Lock" from Eddie main windowtest connections to various servers in various locationsKind regards

Hello! The key here is that you need to forward packets from the tun interface to the final IP address of the machine running the service. Here's a guide on how to do it via iptables: https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables Kind regards

Hello! Yes, a viable option is delivering an application outside the Apple app store. However it will be usable only and exclusively on jailbroken devices. Situation under Mac is (at least currently) different because with macOS or OS X you have more extensive and fine grain control of your computer, and you can have administrator privileges as well. Kind regards

Hello and thank you very much for your great feedback! We're sorry, we do not provide our own software for iOS devices. Since we release only free and open source software, it is not possible for us to deliver an application for iOS. Apple will not approve any FOSS application because free and open source software is not compliant to Apple policy and philosophy. Our software is usually released under GPL, a license which grants the right to copy and re-distribute software, a right which is s founding pillar of free and open source software as well as users' freedom in IT in general. However, Apple forbids their iOS app store customers to copy and re-distribute software. Furthermore, any software licensed under incompatible terms with Apple store policy is rejected. Limiting users' freedom has been an Apple fundamental choice since a couple of decades ago (and the market has greatly rewarded such a choice) while our mission and vision are definitely incompatible with personal freedom restrictions. Therefore, we don't see an easy solution in the near future, we're terribly sorry. For a more thorough review of this "situation", please see here: https://www.fsf.org/blogs/licensing/more-about-the-app-store-gpl-enforcement We are confident that you, your wife, and in general any user who appreciates both iOS and AirVPN, understand that the current lack of choice in this case is caused by Apple, not by us. Kind regards

Hello! We're very glad to announce a special promotion on most of our Premium plans. You can get prices as low as 2.45 €/month with a two years plan, which is a 65% discount when compared to monthly plan price of 7 €. Special deals involve three and six months plans, as well as one and two years plan. If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Please check the exact prices of each plan on https://airvpn.org and https://airvpn.org/plans Kind regards & datalove AirVPN Staff

Hello! People from South America are just as welcome as anybody else. We do not have VPN servers, at the moment, in South America because the infrastructure does not yet meet our requirements. We assure you that, as soon as things change, we will develop an infrastructure in some South America countries too. Please see also here: https://airvpn.org/faq/locations Kind regards

Hello! Your account password can be reset on our web site, if and only if you linked a valid e-mail address to your account. Please click "I've forgotten my password" from our web site login page and follow the instructions to reset the password. The file encrypted with the Master Password will be deleted when you purge the application from the system. Removing Eddie from a device through the system options will achieve the purpose. If you manually remove Eddie from a rooted device, make sure to remove even the app local directory /data/data/org.airvpn.eddie. It contains, as usual, the app data. Eddie Master Password works like any other master password does in different software: compare for example how browsers implement a master password to protect sensitive data, typically stored passwords and usernames. Kind regards

Hello! If a Master Password could be reset, it would be useless. If you have lost your Master Password you can not use Eddie "Quick connect" and "AirVPN server" features. Please proceed to uninstall and re-install Eddie. Kind regards