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Perhaps there was part of the story that got skipped over? Correct me if I am wrong, but did they really make all this fanfare with media/press releases and not make a single arrest? Color me unimpressed if that is all they can muster from exhausting all of the aforementioned resources. =/

Eddie works well with both my MS Windows 10 Home and Pro edition on two separate PCs. Have you considered doing a complete uninstall including removing any remaining AirVPN and Eddie leftover folders? Perhaps a registry clean up would help as well though I'm not sure Windows adds any Eddie items to the registry. I would also suggest a reboot after the uninstall. There is also consideration of doing a Network reset in Windows before doing a clean Eddie install. Though this may be inconvenient, it may also be the "fix".