Stays at "connecting..." forever

[terrylimch 0]

Just renewed my vpn account yesterday, after selecting server and mode it goes "connecting..." and stays there forever. Anyone can help? Thank you.

 

Log attached. 

8/10/2013 - 1:51 PM AirVPN client version: 1.8

8/10/2013 - 1:51 PM Reading options from C:\Users\Terry Lim\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

8/10/2013 - 1:51 PM OpenVPN bundle version: OpenVPN 2.3.0

8/10/2013 - 1:51 PM OpenVPN current version: OpenVPN 2.3.0

8/10/2013 - 1:51 PM Ready.

8/10/2013 - 1:51 PM Login...

8/10/2013 - 1:51 PM Login success.

8/10/2013 - 1:51 PM Contacting service...

8/10/2013 - 1:51 PM Connecting...

8/10/2013 - 1:51 PM OpenVPN 2.3.0 i686-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Feb 14 2013

8/10/2013 - 1:51 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/10/2013 - 1:51 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/10/2013 - 1:51 PM Attempting to establish TCP connection with [AF_INET]119.81.1.123:80

8/10/2013 - 1:51 PM TCP connection established with [AF_INET]119.81.1.123:80

8/10/2013 - 1:51 PM TCPv4_CLIENT link local: [undef]

8/10/2013 - 1:51 PM TCPv4_CLIENT link remote: [AF_INET]119.81.1.123:80

8/10/2013 - 1:52 PM TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

8/10/2013 - 1:52 PM TLS Error: TLS handshake failed

8/10/2013 - 1:52 PM Fatal TLS error (check_tls_errors_co), restarting

8/10/2013 - 1:52 PM SIGUSR1[soft,tls-error] received, process restarting

8/10/2013 - 1:52 PM Restart pause, 5 second(s)

8/10/2013 - 1:52 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/10/2013 - 1:52 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/10/2013 - 1:52 PM Attempting to establish TCP connection with [AF_INET]119.81.1.123:80

8/10/2013 - 1:52 PM TCP connection established with [AF_INET]119.81.1.123:80

8/10/2013 - 1:52 PM TCPv4_CLIENT link local: [undef]

8/10/2013 - 1:52 PM TCPv4_CLIENT link remote: [AF_INET]119.81.1.123:80

8/10/2013 - 1:53 PM TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

8/10/2013 - 1:53 PM TLS Error: TLS handshake failed

8/10/2013 - 1:53 PM Fatal TLS error (check_tls_errors_co), restarting

8/10/2013 - 1:53 PM SIGUSR1[soft,tls-error] received, process restarting

8/10/2013 - 1:53 PM Restart pause, 5 second(s)

8/10/2013 - 1:53 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/10/2013 - 1:53 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/10/2013 - 1:53 PM Attempting to establish TCP connection with [AF_INET]119.81.1.123:80

8/10/2013 - 1:53 PM TCP connection established with [AF_INET]119.81.1.123:80

8/10/2013 - 1:53 PM TCPv4_CLIENT link local: [undef]

8/10/2013 - 1:53 PM TCPv4_CLIENT link remote: [AF_INET]119.81.1.123:80

8/10/2013 - 1:54 PM TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

8/10/2013 - 1:54 PM TLS Error: TLS handshake failed

8/10/2013 - 1:54 PM Fatal TLS error (check_tls_errors_co), restarting

8/10/2013 - 1:54 PM SIGUSR1[soft,tls-error] received, process restarting

8/10/2013 - 1:54 PM Restart pause, 5 second(s)

8/10/2013 - 1:54 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/10/2013 - 1:54 PM Socket Buffers: R=[65536->65536] S=[65536->65536]

8/10/2013 - 1:54 PM Attempting to establish TCP connection with [AF_INET]119.81.1.123:80

8/10/2013 - 1:54 PM TCP connection established with [AF_INET]119.81.1.123:80

8/10/2013 - 1:54 PM TCPv4_CLIENT link local: [undef]

8/10/2013 - 1:54 PM TCPv4_CLIENT link remote: [AF_INET]119.81.1.123:80

 

[Staff 10014]

Hello,

 

something is blocking OpenVPN:

 

 

TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

 

can you please check firewall, antivirus and any packet filtering tool?

 

Kind regards