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whoami

ANSWERED Airvpn has Stopped Working

By whoami, ... in Troubleshooting and Problems

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whoami    0

whoami
Posted ...

I've been using Airvpn since May 2012 without any problems. Then this week I can log in using the client, select a server and get the connected message and window. No error messages. But when I open my browser I cannot access any webpages. I disconnect Airvpn, open the browser and everything's fine.

I've tried completely uninstalling OpenVPN and removing all traces, then re-installing. Nothing makes any difference. I've tried to find the Logs that people on these forums talk about but cannot.

If anyone can help I'd appreciate it.

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Staff    10014

Staff
Posted ...

Hello!

 

Can you please tell us your OS?

 

About the logs, if you use Windows and the Air client, you can find them by right-clicking the Air client dock icon and selecting "Logs". After that please click "Copy to clipboard" and paste into your message.

 

Kind regards

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whoami    0

whoami
Posted ...

Hi

Thanks for the fast reply.

I'm using Windows 7 Pro 64bit.

Here is log

03/08/2013 - 14:00    AirVPN client version: 1.8    
03/08/2013 - 14:00    Reading options from C:\Users\Roger\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml    
03/08/2013 - 14:00    OpenVPN bundle version: OpenVPN 2.3.0    
03/08/2013 - 14:00    OpenVPN current version: OpenVPN 2.3.0    
03/08/2013 - 14:00    Ready.    
03/08/2013 - 14:00    Login...    
03/08/2013 - 14:00    Login success.    
03/08/2013 - 14:00    Contacting service...    
03/08/2013 - 14:00    Connecting...    
03/08/2013 - 14:00    OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan  8 2013    
03/08/2013 - 14:00    NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables    
03/08/2013 - 14:00    Socket Buffers: R=[8192->8192] S=[8192->8192]    
03/08/2013 - 14:00    UDPv4 link local: [undef]    
03/08/2013 - 14:00    UDPv4 link remote: [AF_INET]31.193.12.98:443    
03/08/2013 - 14:00    TLS: Initial packet from [AF_INET]31.193.12.98:443, sid=514dd176 d604d4b8    
03/08/2013 - 14:00    VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org    
03/08/2013 - 14:00    VERIFY OK: nsCertType=SERVER    
03/08/2013 - 14:00    VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org    
03/08/2013 - 14:00    Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
03/08/2013 - 14:00    Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
03/08/2013 - 14:00    Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
03/08/2013 - 14:00    Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
03/08/2013 - 14:00    Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA    
03/08/2013 - 14:00    [server] Peer Connection Initiated with [AF_INET]31.193.12.98:443    
03/08/2013 - 14:00    SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)    
03/08/2013 - 14:00    PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.10.234 10.4.10.233'    
03/08/2013 - 14:00    OPTIONS IMPORT: timers and/or timeouts modified    
03/08/2013 - 14:00    OPTIONS IMPORT: LZO parms modified    
03/08/2013 - 14:00    OPTIONS IMPORT: --ifconfig/up options modified    
03/08/2013 - 14:00    OPTIONS IMPORT: route options modified    
03/08/2013 - 14:00    OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified    
03/08/2013 - 14:00    do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0    
03/08/2013 - 14:00    open_tun, tt->ipv6=0    
03/08/2013 - 14:00    TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{899B04C8-5CBA-4743-821B-0A599EBCB7D0}.tap    
03/08/2013 - 14:00    TAP-Windows Driver Version 9.9     
03/08/2013 - 14:00    Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.10.234/255.255.255.252 on interface {899B04C8-5CBA-4743-821B-0A599EBCB7D0} [DHCP-serv: 10.4.10.233, lease-time: 31536000]    
03/08/2013 - 14:00    Successful ARP Flush on interface [28] {899B04C8-5CBA-4743-821B-0A599EBCB7D0}    
03/08/2013 - 14:00    TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up    
03/08/2013 - 14:00    C:\Windows\system32\route.exe ADD 31.193.12.98 MASK 255.255.255.255 192.168.0.1    
03/08/2013 - 14:00    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4    
03/08/2013 - 14:00    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:00    C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:00    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:00    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:00    C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:00    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:00    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:00    C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.10.233    
03/08/2013 - 14:00    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:00    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:00    Initialization Sequence Completed    
03/08/2013 - 14:00    Starting Management Interface...    
03/08/2013 - 14:00    Checking...    
03/08/2013 - 14:00    Retrieve statistics...    
03/08/2013 - 14:00    Connected.    
03/08/2013 - 14:03    Disconnecting...    
03/08/2013 - 14:03    SIGTERM received, sending exit notification to peer    
03/08/2013 - 14:03    C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.10.233    
03/08/2013 - 14:03    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:03    C:\Windows\system32\route.exe DELETE 31.193.12.98 MASK 255.255.255.255 192.168.0.1    
03/08/2013 - 14:03    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:03    C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:03    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:03    C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:03    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:03    Closing TUN/TAP interface    
03/08/2013 - 14:03    SIGTERM[hard,] received, process exiting    
03/08/2013 - 14:03    Disconnected.    
03/08/2013 - 14:04    Login...    
03/08/2013 - 14:04    Login success.    
03/08/2013 - 14:04    Contacting service...    
03/08/2013 - 14:04    Connecting...    
03/08/2013 - 14:04    OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan  8 2013    
03/08/2013 - 14:04    NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables    
03/08/2013 - 14:04    Socket Buffers: R=[8192->8192] S=[8192->8192]    
03/08/2013 - 14:04    UDPv4 link local: [undef]    
03/08/2013 - 14:04    UDPv4 link remote: [AF_INET]31.193.12.98:443    
03/08/2013 - 14:04    TLS: Initial packet from [AF_INET]31.193.12.98:443, sid=2bd5f4cd dab1e9ef    
03/08/2013 - 14:04    VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org    
03/08/2013 - 14:04    VERIFY OK: nsCertType=SERVER    
03/08/2013 - 14:04    VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org    
03/08/2013 - 14:04    Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
03/08/2013 - 14:04    Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
03/08/2013 - 14:04    Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key    
03/08/2013 - 14:04    Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication    
03/08/2013 - 14:04    Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA    
03/08/2013 - 14:04    [server] Peer Connection Initiated with [AF_INET]31.193.12.98:443    
03/08/2013 - 14:04    SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)    
03/08/2013 - 14:04    PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.10.234 10.4.10.233'    
03/08/2013 - 14:04    OPTIONS IMPORT: timers and/or timeouts modified    
03/08/2013 - 14:04    OPTIONS IMPORT: LZO parms modified    
03/08/2013 - 14:04    OPTIONS IMPORT: --ifconfig/up options modified    
03/08/2013 - 14:04    OPTIONS IMPORT: route options modified    
03/08/2013 - 14:04    OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified    
03/08/2013 - 14:04    do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0    
03/08/2013 - 14:04    open_tun, tt->ipv6=0    
03/08/2013 - 14:04    TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{899B04C8-5CBA-4743-821B-0A599EBCB7D0}.tap    
03/08/2013 - 14:04    TAP-Windows Driver Version 9.9     
03/08/2013 - 14:04    Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.10.234/255.255.255.252 on interface {899B04C8-5CBA-4743-821B-0A599EBCB7D0} [DHCP-serv: 10.4.10.233, lease-time: 31536000]    
03/08/2013 - 14:04    Successful ARP Flush on interface [28] {899B04C8-5CBA-4743-821B-0A599EBCB7D0}    
03/08/2013 - 14:04    TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up    
03/08/2013 - 14:04    C:\Windows\system32\route.exe ADD 31.193.12.98 MASK 255.255.255.255 192.168.0.1    
03/08/2013 - 14:04    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4    
03/08/2013 - 14:04    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:04    C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:04    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:04    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:04    C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:04    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:04    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:04    C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.10.233    
03/08/2013 - 14:04    ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4    
03/08/2013 - 14:04    Route addition via IPAPI succeeded [adaptive]    
03/08/2013 - 14:04    Initialization Sequence Completed    
03/08/2013 - 14:04    Starting Management Interface...    
03/08/2013 - 14:04    Checking...    
03/08/2013 - 14:05    Retrieve statistics...    
03/08/2013 - 14:05    Connected.    
03/08/2013 - 14:06    Disconnecting...    
03/08/2013 - 14:06    SIGTERM received, sending exit notification to peer    
03/08/2013 - 14:06    C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.10.233    
03/08/2013 - 14:06    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:06    C:\Windows\system32\route.exe DELETE 31.193.12.98 MASK 255.255.255.255 192.168.0.1    
03/08/2013 - 14:06    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:06    C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:06    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:06    C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.10.233    
03/08/2013 - 14:06    Route deletion via IPAPI succeeded [adaptive]    
03/08/2013 - 14:06    Closing TUN/TAP interface    
03/08/2013 - 14:06    SIGTERM[hard,] received, process exiting    
03/08/2013 - 14:06    Disconnected.    
 

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Staff    10014

Staff
Posted ...

Hello!

 

Let's check whether it's a DNS problem.

 

While connected to any VPN server, could you please open a command prompt and send us the output of the following commands:

 

 

ipconfig /flushdns
ping 10.4.0.1
ping google.com
ping 8.8.8.8

 

Kind regards

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whoami    0

whoami
Posted ...

Hi

Here we go

C:\Windows\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:
Reply from 10.4.0.1: bytes=32 time=8ms TTL=64
Reply from 10.4.0.1: bytes=32 time=7ms TTL=64
Reply from 10.4.0.1: bytes=32 time=7ms TTL=64
Reply from 10.4.0.1: bytes=32 time=9ms TTL=64

Ping statistics for 10.4.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 7ms

C:\Windows\system32>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Windows\system32>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=29ms TTL=44
Reply from 8.8.8.8: bytes=32 time=24ms TTL=44
Reply from 8.8.8.8: bytes=32 time=26ms TTL=44
Reply from 8.8.8.8: bytes=32 time=26ms TTL=44

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 29ms, Average = 26ms
 

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Staff    10014

Staff
Posted ...

Hello,

 

yes, it's a DNS problem.

 

First, please try a Winsock sockets and TCP IP stack reset, then reboot the system. Please see here:

 

https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321

 

If the reset does not solve the issue, force 10.4.0.1 as primary (preferred) DNS in your physical network card (WiFi or Ethernet). In order to do that, please see http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

 

Kind regards

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whoami    0

whoami
Posted ...

Hi

I followed the procedure to rest the Winsock sockets and TCP IP stack, rebooted. No difference

So I followed the guide to set the primary DNS to the value you provided. That didn't work either. I lost all connectivity on that card.

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whoami    0

whoami
Posted ...

I also got an error, "The remote name could not be resolved:'airvpn.org' "when tried to log in to Airvpn

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whoami    0

whoami
Posted ...

Hi

I didn't set an alternate DNS the first time. After I set the primary to 10.4.0.1 and an alternative it works and I'm up and running again.

Many thanks for your help in resolving this problem (pun intended).

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