ANSWERED Paid but still member access

[tiny 0]

Hi,renewed my account for premium access but to my dismay,when payment through paypal was completed account remained at member access.This has never happened and hope u resolve it.

[Staff 9973]

Hello,

 

please follow your ticket from the support staff. Your transaction is still pending, hopefully it's just a temporary PayPal problem.

 

Kind regards

[Staff 9973]

Hello,

 

transaction has been now cleared by PayPal and account has been automatically activated. Probably it was something related to PayPal Risk Management or security service.

 

Kind regards