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thar3tra

Inactivity timeout, disconnect from VPN with no error message

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Hi!

 

i just ran into my first issue with the AirVPN client after running it for slightly over 12 hours straight. I noticed something was wrong as websites would no longer load, even though the client gave no warnings or error messages of any kind. Checking the client logs shows the following line, before it goes into what appears to be an infinite loop:

 

27.05.2013 - 01:21 [server] Inactivity timeout (--ping-restart), restarting
 
Please note that the client is still open and shows no sign that the service has been disconnected, other than losing the session upload and download data, as well as the current upload and download rate as 0 kB/s. 
 
From what i can tell, it looks like some kind of privilege issue in the clients interaction with OpenVNP (AirVPN is run as a task with the highest privileges), but I would be interested in hearing from someone that can provide insight for what caused this issue and how to avoid it in the future.
 
Here is the complete log:
 
26.05.2013 - 12:07 C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.48.121
26.05.2013 - 12:07 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
26.05.2013 - 12:07 Route addition via IPAPI succeeded [adaptive]
26.05.2013 - 12:07 Initialization Sequence Completed
26.05.2013 - 12:07 Starting Management Interface...
26.05.2013 - 12:07 Checking...
26.05.2013 - 12:07 Retrieve statistics...
26.05.2013 - 12:07 Connected.
26.05.2013 - 13:07 TLS: soft reset sec=0 bytes=1226458283/0 pkts=1301858/0
26.05.2013 - 13:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 13:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 13:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 13:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 13:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 13:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 13:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 13:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 14:07 TLS: tls_process: killed expiring key
26.05.2013 - 14:07 TLS: soft reset sec=0 bytes=1330892352/0 pkts=1418726/0
26.05.2013 - 14:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 14:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 14:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 14:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 14:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 14:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 14:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 14:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 15:07 TLS: soft reset sec=0 bytes=1297588560/0 pkts=1375698/0
26.05.2013 - 15:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 15:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 15:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 15:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 15:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 15:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 15:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 15:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 16:07 TLS: soft reset sec=0 bytes=2408252852/0 pkts=2533766/0
26.05.2013 - 16:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 16:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 16:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 16:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 16:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 16:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 16:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 16:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 17:07 TLS: soft reset sec=0 bytes=1031064352/0 pkts=1122781/0
26.05.2013 - 17:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 17:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 17:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 17:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 17:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 17:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 17:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 17:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 18:07 TLS: soft reset sec=0 bytes=1259709639/0 pkts=1346666/0
26.05.2013 - 18:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 18:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 18:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 18:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 18:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 18:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 18:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 18:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 19:07 TLS: tls_process: killed expiring key
26.05.2013 - 19:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 19:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 19:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 19:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 19:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 19:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 19:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 19:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 20:07 TLS: tls_process: killed expiring key
26.05.2013 - 20:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 20:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 20:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 20:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 20:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 20:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 20:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 20:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 21:07 TLS: tls_process: killed expiring key
26.05.2013 - 21:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 21:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 21:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 21:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 21:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 21:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 21:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 21:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 22:07 TLS: tls_process: killed expiring key
26.05.2013 - 22:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 22:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 22:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 22:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 22:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 22:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 22:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 22:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
26.05.2013 - 23:07 TLS: tls_process: killed expiring key
26.05.2013 - 23:07 TLS: soft reset sec=0 bytes=547488356/0 pkts=623115/0
26.05.2013 - 23:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
26.05.2013 - 23:07 VERIFY OK: nsCertType=SERVER
26.05.2013 - 23:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
26.05.2013 - 23:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 23:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 23:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
26.05.2013 - 23:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
26.05.2013 - 23:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
27.05.2013 - 00:07 TLS: tls_process: killed expiring key
27.05.2013 - 00:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
27.05.2013 - 00:07 VERIFY OK: nsCertType=SERVER
27.05.2013 - 00:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
27.05.2013 - 00:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
27.05.2013 - 00:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
27.05.2013 - 00:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
27.05.2013 - 00:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
27.05.2013 - 00:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
27.05.2013 - 01:07 TLS: tls_process: killed expiring key
27.05.2013 - 01:07 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
27.05.2013 - 01:07 VERIFY OK: nsCertType=SERVER
27.05.2013 - 01:07 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
27.05.2013 - 01:07 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
27.05.2013 - 01:07 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
27.05.2013 - 01:07 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
27.05.2013 - 01:07 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
27.05.2013 - 01:07 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA
27.05.2013 - 01:21 [server] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:21 C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.48.121
27.05.2013 - 01:21 Route deletion via IPAPI succeeded [adaptive]
27.05.2013 - 01:21 C:\Windows\system32\route.exe DELETE 178.248.30.131 MASK 255.255.255.255 192.168.0.1
27.05.2013 - 01:21 Route deletion via IPAPI succeeded [adaptive]
27.05.2013 - 01:21 C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.48.121
27.05.2013 - 01:21 Route deletion via IPAPI succeeded [adaptive]
27.05.2013 - 01:21 C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.48.121
27.05.2013 - 01:21 Route deletion via IPAPI succeeded [adaptive]
27.05.2013 - 01:21 Closing TUN/TAP interface
27.05.2013 - 01:21 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:21 Restart pause, 2 second(s)
27.05.2013 - 01:21 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:21 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:21 UDPv4 link local: [undef]
27.05.2013 - 01:21 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:22 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:22 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:22 Restart pause, 2 second(s)
27.05.2013 - 01:22 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:22 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:22 UDPv4 link local: [undef]
27.05.2013 - 01:22 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:23 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:23 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:23 Restart pause, 2 second(s)
27.05.2013 - 01:24 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:24 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:24 UDPv4 link local: [undef]
27.05.2013 - 01:24 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:25 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:25 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:25 Restart pause, 2 second(s)
27.05.2013 - 01:25 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:25 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:25 UDPv4 link local: [undef]
27.05.2013 - 01:25 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:26 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:26 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:26 Restart pause, 2 second(s)
27.05.2013 - 01:26 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:26 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:26 UDPv4 link local: [undef]
27.05.2013 - 01:26 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:27 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:27 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:27 Restart pause, 2 second(s)
27.05.2013 - 01:27 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:27 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:27 UDPv4 link local: [undef]
27.05.2013 - 01:27 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:28 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:28 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:28 Restart pause, 2 second(s)
27.05.2013 - 01:28 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:28 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:28 UDPv4 link local: [undef]
27.05.2013 - 01:28 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:29 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:29 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:29 Restart pause, 2 second(s)
27.05.2013 - 01:29 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:29 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:29 UDPv4 link local: [undef]
27.05.2013 - 01:29 UDPv4 link remote: [AF_INET]178.248.30.131:443
27.05.2013 - 01:30 [uNDEF] Inactivity timeout (--ping-restart), restarting
27.05.2013 - 01:30 SIGUSR1[soft,ping-restart] received, process restarting
27.05.2013 - 01:30 Restart pause, 2 second(s)
27.05.2013 - 01:30 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
27.05.2013 - 01:30 Socket Buffers: R=[8192->8192] S=[8192->8192]
27.05.2013 - 01:30 UDPv4 link local: [undef]
27.05.2013 - 01:30 UDPv4 link remote: [AF_INET]178.248.30.131:443
 

 

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Hello!

 

It was a problem on our side, now it's solved. We'll post an update on the forum when our investigation on the causes ends.

 

Kind regards

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