ANSWERED Service Down?

[Indigo35 4]

I was connected to Pollux for about ten days.

Ten minutes ago, the VPN connection disconnected and I can't connect to any servers.

I removed the Ethernet interface from my Network pane in OS X and re added it; however, I still can't connect.

 

Any ideas?

[jacobforever 0]

All my usual servers are unconnectable for me at the moment as well.  Any official confirmation?

[shadow1011 0]

I am also having a problem logging in. I launch the OpenVPN client and perform the initial login, but after selecting a server it just hangs while "connecting". I've tried 4 or 5 different servers now, all with the same results. The status page doesn't list any issues, but something seems to be amiss. Any idea of when a fix will arrive?

[Anon1596 0]

I'm having the same problem.  I was also connected to Pollux, but now, I am unable to connect to any AirVPN servers.  Tunnelblick also updated today.  I bet it's related.

[yttriumox 0]

Having the same issue here since I woke up this morning.  I noticed Tunnelblick was asking for an update, so I gave it that, but it didn't help.

Connection from me to ISP and beyond is all fine as far as I can see; but I'm not getting connections to any of the AirVPN servers.

[Staff 10116]

Hello,

 

we have a problem with the clustered database and we are investigating right now.

 

Kind regards

[mikeymoar 0]

Just confirming that the problem exists for me as well. Best of luck to the staff in clearing this up quickly.

[Indigo35 4]

I was up for a few minutes, but it's down again. 

 

 

[Deadaim156 0]

I am also unable to connect to any VPN servers

[Staff 10116]

Hello,

 

the backend servers are not communicating properly with each other causing db desync, we're working on it.

[caspianalexander 0]

AirVpn disconnected while I was in an email account, allowing my ISP to connect. Then it will not reconnect. It says that I am already connected. Even after I restarrt.

[jgalt 1]

Thanks for posting!  I've been confused as to what's going on and came here for the answer. Guess I'll just go to bed instead

[unn4m3d 2]

Same problems for me here.. 

[unn4m3d 2]

Just for your information: Connecting through a tomato router does not work with AirVPN DNS Servers (10.4.0.1 & 10.5.0.1) set as default at the moment. You have to set a free DNS Server like Google (8.8.8.8) or any other in settings. Port forwarding does not work as well.

[Diashi 0]

Sounds like VPN people are on it. It's just reassuring that I'm not the only one unable to connect to a server.

 

The connection fails and throws up a small window annotated by a red X and says "Offline". 

[Staff 10116]

Hello!

 

We're glad to inform you that the problems have been solved.

 

Kind regards

[bayoumedic 2]

thanks AirVPN.  By far the best vpn service out there. 

[Waltrip 0]

I haven't been able to connect for over 2 days.  Here's what I get when I do openvpn ./server.conf fron CentOS (this always worked before, server.conf is what I rename my .opvn file to):

 

[root@boris openvpn]# openvpn ./server.conf
Thu May 23 19:40:51 2013 OpenVPN 2.2.2 i686-redhat-linux-gnu [sSL] [LZO2] [EPOLL] [PKCS11] [eurephia] built on Apr  5 2012
Thu May 23 19:40:51 2013 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Thu May 23 19:40:51 2013 LZO compression initialized
Thu May 23 19:40:51 2013 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]
Thu May 23 19:40:51 2013 Socket Buffers: R=[110592->131072] S=[110592->131072]
Thu May 23 19:40:51 2013 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]
Thu May 23 19:40:51 2013 Local Options hash (VER=V4): '22188c5b'
Thu May 23 19:40:51 2013 Expected Remote Options hash (VER=V4): 'a8f55717'
Thu May 23 19:40:51 2013 UDPv4 link local: [undef]
Thu May 23 19:40:51 2013 UDPv4 link remote: 95.211.169.3:443
Thu May 23 19:41:51 2013 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Thu May 23 19:41:51 2013 TLS Error: TLS handshake failed
Thu May 23 19:41:51 2013 TCP/UDP: Closing socket
Thu May 23 19:41:51 2013 SIGUSR1[soft,tls-error] received, process restarting
Thu May 23 19:41:51 2013 Restart pause, 2 second(s)
Thu May 23 19:41:53 2013 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Thu May 23 19:41:53 2013 LZO compression initialized
Thu May 23 19:41:53 2013 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]
Thu May 23 19:41:53 2013 Socket Buffers: R=[110592->131072] S=[110592->131072]
Thu May 23 19:41:53 2013 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]
Thu May 23 19:41:53 2013 Local Options hash (VER=V4): '22188c5b'
Thu May 23 19:41:53 2013 Expected Remote Options hash (VER=V4): 'a8f55717'
Thu May 23 19:41:53 2013 UDPv4 link local: [undef]
Thu May 23 19:41:53 2013 UDPv4 link remote: 95.211.169.3:443
 

Thanks...

[Staff 10116]

@Waltrip

 

Hello!

 

Check the servers status here:

https://airvpn.org/enter

 

when you meet similar problems. Also check your control panel in "Client Area" to know the reasons of the last failed connection attempt. As it was announced in due advance, Castor would have been closed for maintenance (since yesterday it's up again).

 

Kind regards