Internet pages will not load

[drewwheelerosman 0]

I connect to a server on airvpn then when i try load google the page doesn't load

[Staff 10118]

  Quote

I connect to a server on airvpn then when i try load google the page doesn't load

Hello!

Can you please send us your client logs? What is your OS?

Kind regards

[drewwheelerosman 0]

Hi

my OS is windows 7

and i dont now where to find my client logs ( im new to this )

[Staff 10118]

  Quote

Hi

my OS is windows 7

and i dont now where to find my client logs ( im new to this )

Hello!

Please right-click on the Air client dock icon, select "Logs" and click on "Copy to clipboard", finally paste here.

Kind regards

[drewwheelerosman 0]

it allso take a very long time to connect to any serevrs

but i'll try

[drewwheelerosman 0]

13/03/2013 - 19:34 AirVPN client version: 1.8

13/03/2013 - 19:34 Reading options from C:\Users\Samsung\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

13/03/2013 - 19:34 OpenVPN bundle version: OpenVPN 2.3.0

13/03/2013 - 19:34 OpenVPN current version: OpenVPN 2.3.0

13/03/2013 - 19:34 Ready.

13/03/2013 - 19:34 Login...

13/03/2013 - 19:34 Login success.

13/03/2013 - 19:34 Contacting service...

13/03/2013 - 19:34 Connecting...

13/03/2013 - 19:34 OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

13/03/2013 - 19:34 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

13/03/2013 - 19:34 Socket Buffers: R=[8192->8192] S=[8192->8192]

13/03/2013 - 19:34 UDPv4 link local: [undef]

13/03/2013 - 19:34 UDPv4 link remote: [AF_INET]94.242.205.234:443

13/03/2013 - 19:34 TLS: Initial packet from [AF_INET]94.242.205.234:443, sid=4348cae4 5dc870e7

13/03/2013 - 19:35 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

13/03/2013 - 19:35 VERIFY OK: nsCertType=SERVER

13/03/2013 - 19:35 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

13/03/2013 - 19:35 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

13/03/2013 - 19:35 TLS Error: TLS handshake failed

13/03/2013 - 19:35 SIGUSR1[soft,tls-error] received, process restarting

13/03/2013 - 19:35 Restart pause, 2 second(s)

13/03/2013 - 19:35 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

13/03/2013 - 19:35 Socket Buffers: R=[8192->8192] S=[8192->8192]

13/03/2013 - 19:35 UDPv4 link local: [undef]

13/03/2013 - 19:35 UDPv4 link remote: [AF_INET]94.242.205.234:443

13/03/2013 - 19:35 TLS: Initial packet from [AF_INET]94.242.205.234:443, sid=dbf7cf69 ed1e5a0f

13/03/2013 - 19:35 VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

13/03/2013 - 19:35 VERIFY OK: nsCertType=SERVER

13/03/2013 - 19:35 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

13/03/2013 - 19:36 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

13/03/2013 - 19:36 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

13/03/2013 - 19:36 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

13/03/2013 - 19:36 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

13/03/2013 - 19:36 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

13/03/2013 - 19:36 [server] Peer Connection Initiated with [AF_INET]94.242.205.234:443

13/03/2013 - 19:36 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

13/03/2013 - 19:36 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.30.58 10.4.30.57'

13/03/2013 - 19:36 OPTIONS IMPORT: timers and/or timeouts modified

13/03/2013 - 19:36 OPTIONS IMPORT: LZO parms modified

13/03/2013 - 19:36 OPTIONS IMPORT: --ifconfig/up options modified

13/03/2013 - 19:36 OPTIONS IMPORT: route options modified

13/03/2013 - 19:36 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

13/03/2013 - 19:36 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

13/03/2013 - 19:36 open_tun, tt->ipv6=0

13/03/2013 - 19:36 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{CEFA63B2-CEFF-4272-9E59-8A21CC90D50A}.tap

13/03/2013 - 19:36 TAP-Windows Driver Version 9.9

13/03/2013 - 19:36 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.30.58/255.255.255.252 on interface {CEFA63B2-CEFF-4272-9E59-8A21CC90D50A} [DHCP-serv: 10.4.30.57, lease-time: 31536000]

13/03/2013 - 19:36 Successful ARP Flush on interface [21] {CEFA63B2-CEFF-4272-9E59-8A21CC90D50A}

13/03/2013 - 19:36 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

13/03/2013 - 19:36 C:\windows\system32\route.exe ADD 94.242.205.234 MASK 255.255.255.255 192.168.0.1

13/03/2013 - 19:36 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

13/03/2013 - 19:36 Route addition via IPAPI succeeded [adaptive]

13/03/2013 - 19:36 C:\windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.30.57

13/03/2013 - 19:36 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

13/03/2013 - 19:36 Route addition via IPAPI succeeded [adaptive]

13/03/2013 - 19:36 C:\windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.30.57

13/03/2013 - 19:36 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

13/03/2013 - 19:36 Route addition via IPAPI succeeded [adaptive]

13/03/2013 - 19:36 C:\windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.30.57

13/03/2013 - 19:36 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

13/03/2013 - 19:36 Route addition via IPAPI succeeded [adaptive]

13/03/2013 - 19:36 Initialization Sequence Completed

13/03/2013 - 19:36 Starting Management Interface...

13/03/2013 - 19:36 Checking...

13/03/2013 - 19:37 Retrieve statistics...

13/03/2013 - 19:37 Connected.

[Staff 10118]

Hello!

In the first part of the logs apparently something was blocking UDP packets, but after that the logs show no problems at all.

Let's see if it's a DNS problem. Please open a command prompt or the PowerShell, issue the following commands and send us the output:

ping 10.4.0.1

ping airvpn.org

ping 8.8.8.8

Kind regards

[drewwheelerosman 0]

when i put in "ping" it ses its not recognized

[drewwheelerosman 0]

ping 10.4.0.1 > with 32bit data sent = 4 received = 0 ( loss 100% )

ping airvpn.org > Ping statistics for 85.17.207.151:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 46ms, Average = 44ms

ping 8.8.8.8 > Ping statistics for 8.8.8.8:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 44ms, Average = 42ms

[drewwheelerosman 0]

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserve

C:\Users\Samsung>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 10.4.0.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Samsung>ping airvpn.org

Pinging airvpn.org [85.17.207.151] with 32 bytes of data:

Reply from 85.17.207.151: bytes=32 time=44ms TTL=48

Reply from 85.17.207.151: bytes=32 time=44ms TTL=48

Reply from 85.17.207.151: bytes=32 time=44ms TTL=48

Reply from 85.17.207.151: bytes=32 time=43ms TTL=48

Ping statistics for 85.17.207.151:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 44ms, Average = 43ms

C:\Users\Samsung>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=43ms TTL=45

Reply from 8.8.8.8: bytes=32 time=43ms TTL=45

Reply from 8.8.8.8: bytes=32 time=42ms TTL=45

Reply from 8.8.8.8: bytes=32 time=42ms TTL=45

Ping statistics for 8.8.8.8:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 42ms, Maximum = 43ms, Average = 42ms

[Staff 10118]

@drewwheelerosman

Hello!

From the second post you published everything seems fine. Can you also send us the output of

ping google.com

as usual while you are connected to the VPN.

Kind regards