Brand New User, Speeds under 200kb/s with firewall disabled and no router.

haroldcrick41

Hi, I just subscribed to airvpn today and like the subject line says I'm getting very low speeds. My internet never sees speeds above 1 mb/s, so after enabling airvpn and then I'm faced with my speeds capping at about 200 kb/s, it's disappointing. I turned off my firewall, I disconnected my router and connected directly to my computer and still it's rough.

I've tried using port 80 tpc as well as 53 like I've seen others been recommended but still it's horrible. My utorrent gives me the same, I've gone to forwarded ports, chosen that and then put it in and still it's slow. I'm at a loss of what to do as I thought this was a very simple setup and there isn't much in the way of "how to" on this site.

Please help, I bought 3 months and don't want to waste any of it.

Staff

Hi, I just subscribed to airvpn today and like the subject line says I'm getting very low speeds. My internet never sees speeds above 1 mb/s, so after enabling airvpn and then I'm faced with my speeds capping at about 200 kb/s, it's disappointing. I turned off my firewall, I disconnected my router and connected directly to my computer and still it's rough.
I've tried using port 80 tpc as well as 53 like I've seen others been recommended but still it's horrible. My utorrent gives me the same, I've gone to forwarded ports, chosen that and then put it in and still it's slow. I'm at a loss of what to do as I thought this was a very simple setup and there isn't much in the way of "how to" on this site.
Please help, I bought 3 months and don't want to waste any of it.

Hello!

Can you please send us your client logs (while connected to 53 UDP and 443 UDP), just to check if there's packet loss or packet fragmentation?

Did you test several servers? Do they ALL provide the SAME performance?

Kind regards

P.S. We comply to a "no questions asked" refund policy, so if the service does not meet your requirements you still have 3 days to ask and obtain a full refund.

haroldcrick41

Hi, I think I bought to hastily. I have no prior knowledge of networking or any such thing, and the HOWTO guides you've got are too much for me. Maybe it's just that I'm reading things wrong but as I follow it, nothing works. I right click on a config file, open as vpn and it gets Options errors. Also there aren't any logs being generated in the logs folder so I must be doing something wrong. I guess my question should have been, is this service right for me, is there a guide other than the howto that is for basic users?

Sorry if this is a waste of your time, I heard great things about this service and shouldn't have assumed it was simple to set up.

haroldcrick41

Hi, I'm thinking that I haven't set this up right, I thought it was an install and it would work but that isn't the case. I've tried to read the HOWTO guide you have but I can get a few lines and then I'm halted by an error or something that isn't simple and I'm stuck. There are no logs being produced, I've tried many connections, one allowed me to browse quickly but torrent slowly. I guess my question should be is this product right for me, or where can I go to find out how to set up things properly before I go about whining for help.

Sorry if this is a waste of your time, I thought this was something that didn't require prior knowledge and was a simple set up but I should have done my research first.

haroldcrick41

Maybe an obvious question but are they supposed to be in the logs folder? If so none are generating.

Staff

Maybe an obvious question but are they supposed to be in the logs folder? If so none are generating.

Hello!

If you run the Air client please right-click on its dock icon, select "Logs", click on "Copy to clipboard" and paste into your message.

Kind regards

haroldcrick41

443 UPD

10/03/2013 - 10:49 PM AirVPN client version: 1.8

10/03/2013 - 10:49 PM Reading options from C:\Users\Nick\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

10/03/2013 - 10:49 PM OpenVPN bundle version: OpenVPN 2.3.0

10/03/2013 - 10:49 PM OpenVPN current version: OpenVPN 2.3.0

10/03/2013 - 10:49 PM Ready.

10/03/2013 - 10:49 PM Login...

10/03/2013 - 10:49 PM Login success.

10/03/2013 - 10:49 PM Contacting service...

10/03/2013 - 10:49 PM Connecting...

10/03/2013 - 10:49 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

10/03/2013 - 10:49 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

10/03/2013 - 10:49 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

10/03/2013 - 10:49 PM UDPv4 link local: [undef]

10/03/2013 - 10:49 PM UDPv4 link remote: [AF_INET]95.211.186.65:443

10/03/2013 - 10:49 PM TLS: Initial packet from [AF_INET]95.211.186.65:443, sid=b38abb15 8d187a29

10/03/2013 - 10:49 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

10/03/2013 - 10:49 PM VERIFY OK: nsCertType=SERVER

10/03/2013 - 10:49 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

10/03/2013 - 10:49 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

10/03/2013 - 10:49 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

10/03/2013 - 10:49 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

10/03/2013 - 10:49 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

10/03/2013 - 10:49 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

10/03/2013 - 10:49 PM [server] Peer Connection Initiated with [AF_INET]95.211.186.65:443

10/03/2013 - 10:49 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

10/03/2013 - 10:49 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.22.242 10.4.22.241'

10/03/2013 - 10:49 PM OPTIONS IMPORT: timers and/or timeouts modified

10/03/2013 - 10:49 PM OPTIONS IMPORT: LZO parms modified

10/03/2013 - 10:49 PM OPTIONS IMPORT: --ifconfig/up options modified

10/03/2013 - 10:49 PM OPTIONS IMPORT: route options modified

10/03/2013 - 10:49 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

10/03/2013 - 10:49 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

10/03/2013 - 10:49 PM open_tun, tt->ipv6=0

10/03/2013 - 10:49 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{6615A2ED-41C0-4E8C-9711-AE49EC64A608}.tap

10/03/2013 - 10:49 PM TAP-Windows Driver Version 9.9

10/03/2013 - 10:49 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.22.242/255.255.255.252 on interface {6615A2ED-41C0-4E8C-9711-AE49EC64A608} [DHCP-serv: 10.4.22.241, lease-time: 31536000]

10/03/2013 - 10:49 PM Successful ARP Flush on interface [16] {6615A2ED-41C0-4E8C-9711-AE49EC64A608}

10/03/2013 - 10:49 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

10/03/2013 - 10:49 PM C:\Windows\system32\route.exe ADD 95.211.186.65 MASK 255.255.255.255 192.168.100.254

10/03/2013 - 10:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

10/03/2013 - 10:49 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:49 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.22.241

10/03/2013 - 10:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:49 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:49 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.22.241

10/03/2013 - 10:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:49 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:49 PM C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.22.241

10/03/2013 - 10:49 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:49 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:49 PM Initialization Sequence Completed

10/03/2013 - 10:49 PM Starting Management Interface...

10/03/2013 - 10:49 PM Checking...

10/03/2013 - 10:50 PM Retrieve statistics...

10/03/2013 - 10:50 PM Connected.

53 UPD

10/03/2013 - 10:55 PM AirVPN client version: 1.8

10/03/2013 - 10:55 PM Reading options from C:\Users\Nick\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

10/03/2013 - 10:55 PM OpenVPN bundle version: OpenVPN 2.3.0

10/03/2013 - 10:55 PM OpenVPN current version: OpenVPN 2.3.0

10/03/2013 - 10:55 PM Ready.

10/03/2013 - 10:55 PM Login...

10/03/2013 - 10:55 PM Login success.

10/03/2013 - 10:55 PM Contacting service...

10/03/2013 - 10:55 PM Connecting...

10/03/2013 - 10:55 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

10/03/2013 - 10:55 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

10/03/2013 - 10:55 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

10/03/2013 - 10:55 PM UDPv4 link local: [undef]

10/03/2013 - 10:55 PM UDPv4 link remote: [AF_INET]95.211.186.65:53

10/03/2013 - 10:55 PM TLS: Initial packet from [AF_INET]95.211.186.65:53, sid=1037c393 1671d3fc

10/03/2013 - 10:55 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

10/03/2013 - 10:55 PM VERIFY OK: nsCertType=SERVER

10/03/2013 - 10:55 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

10/03/2013 - 10:55 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

10/03/2013 - 10:55 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

10/03/2013 - 10:55 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

10/03/2013 - 10:55 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

10/03/2013 - 10:55 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

10/03/2013 - 10:55 PM [server] Peer Connection Initiated with [AF_INET]95.211.186.65:53

10/03/2013 - 10:55 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

10/03/2013 - 10:55 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.8.0.1,comp-lzo no,route 10.8.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.8.0.106 10.8.0.105'

10/03/2013 - 10:55 PM OPTIONS IMPORT: timers and/or timeouts modified

10/03/2013 - 10:55 PM OPTIONS IMPORT: LZO parms modified

10/03/2013 - 10:55 PM OPTIONS IMPORT: --ifconfig/up options modified

10/03/2013 - 10:55 PM OPTIONS IMPORT: route options modified

10/03/2013 - 10:55 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

10/03/2013 - 10:55 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

10/03/2013 - 10:55 PM open_tun, tt->ipv6=0

10/03/2013 - 10:55 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{6615A2ED-41C0-4E8C-9711-AE49EC64A608}.tap

10/03/2013 - 10:55 PM TAP-Windows Driver Version 9.9

10/03/2013 - 10:55 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.8.0.106/255.255.255.252 on interface {6615A2ED-41C0-4E8C-9711-AE49EC64A608} [DHCP-serv: 10.8.0.105, lease-time: 31536000]

10/03/2013 - 10:55 PM Successful ARP Flush on interface [16] {6615A2ED-41C0-4E8C-9711-AE49EC64A608}

10/03/2013 - 10:55 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

10/03/2013 - 10:55 PM C:\Windows\system32\route.exe ADD 95.211.186.65 MASK 255.255.255.255 192.168.100.254

10/03/2013 - 10:55 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

10/03/2013 - 10:55 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:55 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.8.0.105

10/03/2013 - 10:55 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:55 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:55 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.8.0.105

10/03/2013 - 10:55 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:55 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:55 PM C:\Windows\system32\route.exe ADD 10.8.0.1 MASK 255.255.255.255 10.8.0.105

10/03/2013 - 10:55 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

10/03/2013 - 10:55 PM Route addition via IPAPI succeeded [adaptive]

10/03/2013 - 10:55 PM Initialization Sequence Completed

10/03/2013 - 10:55 PM Starting Management Interface...

10/03/2013 - 10:55 PM Checking...

10/03/2013 - 10:56 PM Retrieve statistics...

10/03/2013 - 10:56 PM Connected.

Staff

Hello!

The logs show that there's no packet loss and no packet fragmentation.

Do you get the SAME performance from ALL the servers you tried on ALL the ports?

Kind regards

haroldcrick41

What do you mean on all ports?

Staff

What do you mean on all ports?

Hello!

It means all the ports which OpenVPN in our servers listen to: 53 UDP and TCP, 80 UDP and TCP, 443 UDP and TCP.

Kind regards

haroldcrick41

I found one that worked, it gives me about 80% of my regular speed but only for my browser, p2p caps at about 55%, is this normal? I've tried a few different forwarding ports and this is the best I've gotten. And I have tried all of them, only 53 TCP seems to work well.

12/03/2013 - 7:51 PM Login...

12/03/2013 - 7:51 PM Login success.

12/03/2013 - 7:51 PM Contacting service...

12/03/2013 - 7:51 PM Connecting...

12/03/2013 - 7:51 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

12/03/2013 - 7:51 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

12/03/2013 - 7:51 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

12/03/2013 - 7:51 PM UDPv4 link local: [undef]

12/03/2013 - 7:51 PM UDPv4 link remote: [AF_INET]95.110.200.16:80

12/03/2013 - 7:51 PM TLS: Initial packet from [AF_INET]95.110.200.16:80, sid=25eab3d1 84caa011

12/03/2013 - 7:51 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

12/03/2013 - 7:51 PM VERIFY OK: nsCertType=SERVER

12/03/2013 - 7:51 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

12/03/2013 - 7:51 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

12/03/2013 - 7:51 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

12/03/2013 - 7:51 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

12/03/2013 - 7:51 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

12/03/2013 - 7:51 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

12/03/2013 - 7:51 PM [server] Peer Connection Initiated with [AF_INET]95.110.200.16:80

12/03/2013 - 7:51 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

12/03/2013 - 7:51 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.6.0.1,comp-lzo no,route 10.6.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.6.0.118 10.6.0.117'

12/03/2013 - 7:51 PM OPTIONS IMPORT: timers and/or timeouts modified

12/03/2013 - 7:51 PM OPTIONS IMPORT: LZO parms modified

12/03/2013 - 7:51 PM OPTIONS IMPORT: --ifconfig/up options modified

12/03/2013 - 7:51 PM OPTIONS IMPORT: route options modified

12/03/2013 - 7:51 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

12/03/2013 - 7:51 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

12/03/2013 - 7:51 PM open_tun, tt->ipv6=0

12/03/2013 - 7:51 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{6615A2ED-41C0-4E8C-9711-AE49EC64A608}.tap

12/03/2013 - 7:51 PM TAP-Windows Driver Version 9.9

12/03/2013 - 7:51 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.6.0.118/255.255.255.252 on interface {6615A2ED-41C0-4E8C-9711-AE49EC64A608} [DHCP-serv: 10.6.0.117, lease-time: 31536000]

12/03/2013 - 7:51 PM Successful ARP Flush on interface [16] {6615A2ED-41C0-4E8C-9711-AE49EC64A608}

12/03/2013 - 7:51 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

12/03/2013 - 7:51 PM C:\Windows\system32\route.exe ADD 95.110.200.16 MASK 255.255.255.255 192.168.1.1

12/03/2013 - 7:51 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

12/03/2013 - 7:51 PM Route addition via IPAPI succeeded [adaptive]

12/03/2013 - 7:51 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.6.0.117

12/03/2013 - 7:51 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

12/03/2013 - 7:51 PM Route addition via IPAPI succeeded [adaptive]

12/03/2013 - 7:51 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.6.0.117

12/03/2013 - 7:51 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

12/03/2013 - 7:51 PM Route addition via IPAPI succeeded [adaptive]

12/03/2013 - 7:51 PM C:\Windows\system32\route.exe ADD 10.6.0.1 MASK 255.255.255.255 10.6.0.117

12/03/2013 - 7:51 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

12/03/2013 - 7:51 PM Route addition via IPAPI succeeded [adaptive]

12/03/2013 - 7:51 PM Initialization Sequence Completed

12/03/2013 - 7:51 PM Starting Management Interface...

12/03/2013 - 7:51 PM Checking...

12/03/2013 - 7:51 PM Retrieve statistics...

12/03/2013 - 7:51 PM Connected.

haroldcrick41

So, I don't feel like this is solved, it's still a shot in the dark which port will work. 53 TCP isn't a constant winner. Obviously I'm outside the 3 day refund period but I'd still like some help.

Staff

So, I don't feel like this is solved, it's still a shot in the dark which port will work. 53 TCP isn't a constant winner. Obviously I'm outside the 3 day refund period but I'd still like some help.

Hello!

It appears clearly as an intermittent problem from your ISP (most probably caused by congestion/overselling), simply because it's impossible that dozens of different tier1 providers have all together the same problem at the same times in different countries and continents, however feel free to ask for a refund anyway, don't worry.

Kind regards

haroldcrick41

I'd rather not get a refund, just get it working to what it was before. My internet provider has at most 1mil users, that's the population of the area they provide to, so I don't know if overselling is a thing, I'm willing to read help docs and put in the work, I just don't know where to start.

Brand New User, Speeds under 200kb/s with firewall disabled and no router.

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