Poor connection quality

[moo1eman 0]

Hello, I've been using your service for about 4 years, but lately, the connection quality has deteriorated significantly—really, REALLY badly. I'm using Eddie on macOS. 
I've never updated the configuration files—could that be the problem? If so, please let me know how to do it.

P.S. I used a translator

[Staff 10634]

44 minutes ago, moo1eman said:

Hello, I've been using your service for about 4 years, but lately, the connection quality has deteriorated significantly—really, REALLY badly. I'm using Eddie on macOS. 
I've never updated the configuration files—could that be the problem? If so, please let me know how to do it.

P.S. I used a translator

Hello!

The infrastructure is much better than it was 4 years ago. With the current information we can't help you, though. It is plausible that you're running old software that may cause problems, but it's not possible to say something for sure. Please open a ticket and the support team will ask you for additional information which may be instrumental to resolve your problem. On this public forum you might not want to publish specific data publicly.

Kind regards