Unable to connect (Auth?)

[airvpn1235 0]

Hi I am having issues connecting. I see the authorization fails but I can log out and log in fine. What can I do to resolve this? 
 

Quote

. 2025.12.01 14:59:01 - Eddie version: 2.24.6 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: 10.0.19045.0, Framework: v4.0.30319
. 2025.12.01 14:59:01 - Command line arguments (1): path="home"
. 2025.12.01 14:59:01 - Raise system privileges
. 2025.12.01 14:59:04 - Collect network information
. 2025.12.01 14:59:04 - Reading options from C:\Users\name\AppData\Local\Eddie\default.profile
. 2025.12.01 14:59:05 - OpenVPN - Version: 2.6.12 - OpenSSL 3.3.1 4 Jun 2024, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2025.12.01 14:59:05 - SSH - Version: OpenSSH_for_Windows_9.5p1, LibreSSL 3.8.2 (C:\Windows\System32\OpenSSH\\ssh.exe)
. 2025.12.01 14:59:05 - SSL - Version: 5.69 (C:\Program Files\AirVPN\stunnel.exe)
I 2025.12.01 14:59:05 - Ready
. 2025.12.01 14:59:06 - Collect information about AirVPN completed
I 2025.12.01 14:59:08 - Session starting.
. 2025.12.01 14:59:08 - Activation of Network Lock - Windows Filtering Platform
. 2025.12.01 14:59:08 - Waiting for latency tests (249 to go)
I 2025.12.01 14:59:09 - Checking authorization ...
. 2025.12.01 14:59:49 - Authorization check failed, continue anyway (Fetch url error:Timeout was reached)
! 2025.12.01 14:59:49 - Connecting to Meridiana (United States of America, Chicago, Illinois)

. 2025.12.01 14:59:49 - WireGuard > Setup start
. 2025.12.01 14:59:50 - WireGuard > Setup complete
. 2025.12.01 14:59:50 - WireGuard > Starting WireGuard/0.5.3 (Windows 10.0.19045; amd64)
. 2025.12.01 14:59:50 - WireGuard > Watching network interfaces
. 2025.12.01 14:59:50 - WireGuard > Resolving DNS names
. 2025.12.01 14:59:50 - WireGuard > Creating network adapter
. 2025.12.01 14:59:50 - WireGuard > Using existing driver 0.10
. 2025.12.01 14:59:50 - WireGuard > Creating adapter
. 2025.12.01 14:59:50 - WireGuard > Using WireGuardNT/0.10
. 2025.12.01 14:59:50 - WireGuard > Dropping privileges
. 2025.12.01 14:59:50 - WireGuard > Interface created
. 2025.12.01 14:59:50 - WireGuard > Setup interface
. 2025.12.01 14:59:50 - WireGuard > Setting interface configuration
. 2025.12.01 14:59:50 - WireGuard > Peer 12 created
. 2025.12.01 14:59:50 - WireGuard > Interface up
. 2025.12.01 14:59:50 - WireGuard > Setting device v4 addresses
. 2025.12.01 14:59:50 - WireGuard > Setting device v6 addresses
. 2025.12.01 14:59:50 - WireGuard > Startup complete
! 2025.12.01 14:59:52 - Disconnecting
. 2025.12.01 14:59:52 - WireGuard > Stop request received
. 2025.12.01 14:59:52 - WireGuard > Stopping
. 2025.12.01 14:59:53 - WireGuard > Completed

. 2025.12.01 14:59:54 - Collect network information
. 2025.12.01 14:59:54 - Connection terminated.
I 2025.12.01 14:59:54 - Cancel requested.
. 2025.12.01 14:59:54 - Deactivation of Network Lock
! 2025.12.01 14:59:54 - Session terminated.
! 2025.12.01 15:01:57 - Logged out.
I 2025.12.01 15:01:58 - Checking login ...
! 2025.12.01 15:01:59 - Logged in.
I 2025.12.01 15:02:01 - Session starting.
. 2025.12.01 15:02:02 - Activation of Network Lock - Windows Filtering Platform
I 2025.12.01 15:02:02 - Checking authorization ...
. 2025.12.01 15:02:42 - Authorization check failed, continue anyway (Fetch url error:Timeout was reached)
! 2025.12.01 15:02:42 - Connecting to Mintaka (Canada, Toronto, Ontario)
. 2025.12.01 15:02:42 - Routes, add 184.75.223.221/32 for interface "Wi-Fi (Intel(R) Wi-Fi 6 AX200 160MHz)".
. 2025.12.01 15:02:42 - WireGuard > Setup start
. 2025.12.01 15:02:42 - WireGuard > Setup complete
. 2025.12.01 15:02:42 - WireGuard > Starting WireGuard/0.5.3 (Windows 10.0.19045; amd64)
. 2025.12.01 15:02:42 - WireGuard > Watching network interfaces
. 2025.12.01 15:02:42 - WireGuard > Resolving DNS names
. 2025.12.01 15:02:42 - WireGuard > Creating network adapter
. 2025.12.01 15:02:42 - WireGuard > Using existing driver 0.10
. 2025.12.01 15:02:42 - WireGuard > Creating adapter
. 2025.12.01 15:02:42 - WireGuard > Using WireGuardNT/0.10
. 2025.12.01 15:02:42 - WireGuard > Dropping privileges
. 2025.12.01 15:02:42 - WireGuard > Interface created
. 2025.12.01 15:02:42 - WireGuard > Setup interface
. 2025.12.01 15:02:42 - WireGuard > Setting interface configuration
. 2025.12.01 15:02:42 - WireGuard > Peer 13 created
. 2025.12.01 15:02:42 - WireGuard > Interface up
. 2025.12.01 15:02:42 - WireGuard > Setting device v4 addresses
. 2025.12.01 15:02:42 - WireGuard > Setting device v6 addresses
. 2025.12.01 15:02:42 - WireGuard > Startup complete
. 2025.12.01 15:02:47 - WireGuard > Handshake for peer 13did not complete after 5 seconds, retrying (try 2)
. 2025.12.01 15:02:53 - WireGuard > Handshake for peer 13 did not complete after 5 seconds, retrying (try 3)
. 2025.12.01 15:02:58 - WireGuard > Handshake for peer 13  did not complete after 5 seconds, retrying (try 4)
. 2025.12.01 15:03:03 - WireGuard > Handshake for peer 13  did not complete after 5 seconds, retrying (try 5)
. 2025.12.01 15:03:08 - WireGuard > Handshake for peer 13 did not complete after 5 seconds, retrying (try 6)
. 2025.12.01 15:03:13 - WireGuard > Handshake for peer 13 did not complete after 5 seconds, retrying (try 7)
. 2025.12.01 15:03:18 - WireGuard > Handshake for peer 13 did not complete after 5 seconds, retrying (try 😎
. 2025.12.01 15:03:23 - WireGuard > Handshake for peer 13  did not complete after 5 seconds, retrying (try 9)
. 2025.12.01 15:03:28 - WireGuard > Handshake for peer 13  did not complete after 5 seconds, retrying (try 10)
! 2025.12.01 15:03:30 - Disconnecting
. 2025.12.01 15:03:30 - WireGuard > Stop request received
. 2025.12.01 15:03:30 - WireGuard > Stopping
. 2025.12.01 15:03:31 - WireGuard > Completed
. 2025.12.01 15:03:32 - Collect network information
. 2025.12.01 15:03:32 - Connection terminated.
I 2025.12.01 15:03:32 - Cancel requested.
. 2025.12.01 15:03:32 - Deactivation of Network Lock
! 2025.12.01 15:03:32 - Session terminated.

 

Edited ... by airvpn1235
info

[Staff 10376]

@airvpn12345

Hello!

It's not an authorization problem, but WireGuard traffic is blocked. Can you please check any antimalware tool on your system, as well as the Windows Defender firewall, and make sure that they do not interfere with UDP and WireGuard traffic? Please check also your router and disable, if active, any traffic management tool.

Kind regards