ANSWERED New user - Cannot connect. Keeps connecting and disconnecting

[r18rht 0]

Hi,

I have been unable to connect successfully using Eddie.

I have tried a previous version (v2.24.6 & v2.21.8, and then v2.24.6 again)
I have uninstalled my previous VPN software (PIA)
Logging out and in on the application
Logging out and in on the website
I have tried the recommended servers as well as selecting one close to me.
I have tried with "Check AirVPN DNS" ticked and unticked.

When I try to generate the report I get the error "Failed to upload, please retry".

Any help is appreciated.

[anwnymos 0]

Can't connect either, today:

. 2025.11.18 16:31:42 - Eddie version: 2.24.6 / linux_x64, System: Linux, Name: Linux Mint, Version: 22.2 (Zara), Framework: 6.8.0.96 (tarball Wed Jan 15 10:20:48 UTC 2020); Framework: v4.0.30319
. 2025.11.18 16:31:42 - Command line arguments (1): path.resources="/usr/share/eddie-ui"
. 2025.11.18 16:31:43 - Collect network information
. 2025.11.18 16:31:44 - Reading options from /home/ckoul/.config/eddie/default.profile
. 2025.11.18 16:31:44 - OpenVPN - Version: 2.6.14 - OpenSSL 3.0.13 30 Jan 2024, LZO 2.10 (/usr/sbin/openvpn)
. 2025.11.18 16:31:44 - SSH - Version: OpenSSH_9.6p1 Ubuntu-3ubuntu13.14, OpenSSL 3.0.13 30 Jan 2024 (/usr/bin/ssh)
. 2025.11.18 16:31:44 - SSL - Version: 5.72 (/usr/bin/stunnel4)
. 2025.11.18 16:31:45 - Service systemd-resolved restarted
I 2025.11.18 16:31:46 - Ready
. 2025.11.18 16:31:47 - Collect information about AirVPN completed
I 2025.11.18 16:32:00 - Session starting.
. 2025.11.18 16:32:00 - Activation of Network Lock - Linux iptables-legacy
I 2025.11.18 16:32:01 - Checking authorization ...
! 2025.11.18 16:32:01 - Connecting to Nembus (Romania, Bucharest)
. 2025.11.18 16:32:01 - Routes, add 37.46.196.20/32 for interface "eno1".
. 2025.11.18 16:32:01 - WireGuard > Setup start
. 2025.11.18 16:32:01 - WireGuard > Setup complete
. 2025.11.18 16:32:01 - WireGuard > Setup interface
W 2025.11.18 16:32:52 - WireGuard > Handshake timeout
! 2025.11.18 16:32:52 - Disconnecting

Then I have constant retries with the same result: Handshake timeout.
 

[Tech Jedi Alex 1510]

2 hours ago, anwnymos said:

Can't connect either, today:

Open your own thread.

[Staff 10369]

On 11/18/2025 at 3:15 PM, r18rht said:

Hi,

I have been unable to connect successfully using Eddie.

I have tried a previous version (v2.24.6 & v2.21.8, and then v2.24.6 again)
I have uninstalled my previous VPN software (PIA)
Logging out and in on the application
Logging out and in on the website
I have tried the recommended servers as well as selecting one close to me.
I have tried with "Check AirVPN DNS" ticked and unticked.

When I try to generate the report I get the error "Failed to upload, please retry".

Any help is appreciated.

From the ticket, problem solved after a check on Windows Defender and any other tool blocking entirely Eddie's traffic.

Kind regards