subscription needed

[brianz@tuta.io 0]

When trying to connect to Eddie I get a message that subscription is required despite my subscription being up to date.

[Staff 10336]

4 hours ago, brianz@tuta.io said:

When trying to connect to Eddie I get a message that subscription is required despite my subscription being up to date.

Hello!

It is because you have "brianz@tuta.io" as e-mail address linked to an account (whose linked e-mail address is different) and as username of another account. Only one of them has a valid plan. You can easily resolve this confusion but we have already done this for you. Please try again now.

Kind regards