Sent Fatal SSL Alert: Bad Certificate

[Sanctioner 3]

I am struggling getting connected.  I get an error on the screen that says "connecting to ..." where in the logs it says "sent fatal ssl alert: bad certificate"

this thread has the same error but does not seem to apply: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?tab=comments#comment-231319
the vpn device was created 04/13/2025 in the client section.  I am using Eddie, fresh downloaded today, so if there's a cert issue, i would think eddie would come with the new ones.  since the device is only 5 months old, why would i be getting a cert error?

I followed these steps precisely:
 

Quote

- Go to https://airvpn.org/
- Sign in
- Select the "Client Area" tab
- Under "VPN Devices" click the "Manage" button
- Click the "Details" button
- Click the "Renew" button

- run Eddie
- on Eddie's main window uncheck "Remember me"
- log your account out
- log your account in (you'll need to re-enter your AirVPN credentials)
- try again a connection

i verified i have the correct device selected in eddie, but i am still getting the same error.

what else can i check?

 

[Staff 10304]

10 hours ago, Sanctioner said:

i verified i have the correct device selected in eddie, but i am still getting the same error.

what else can i check?

Hello!

Very odd and hinting to a corrupt configuration file that somehow can not be updated properly. Try to delete it while Eddie is not running. In order to locate Eddie's configuration file please see here:
https://eddie.website/support/data-path/

At the next run Eddie will create a new configuration file with default settings (you will need to re-enter your AirVPN account credentials). If the the current file is corrupt, this procedure will resolve the problem.

Kind regards