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franky22

Having Troubles

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I start the AirVPN client and I connect to any server and it connects and I try to go to a website, but it gives me an error? How to fix this?

Thanks.

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I start the AirVPN client and I connect to any server and it connects and I try to go to a website, but it gives me an error? How to fix this?

Thanks.

Hello!

Can you please send us the exact error message and the connection logs of the Air client (please right-click on the Air dock icon and select "Logs", click on "Copy to clipboard" and paste in the message)?

Kind regards

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Please note that this only happens on the non-US servers. I connect to US servers just fine?

LOGS:

1/30/2013 - 9:54 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:54 PM C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.6.1.185

1/30/2013 - 9:54 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:54 PM Closing TUN/TAP interface

1/30/2013 - 9:54 PM SIGTERM[hard,] received, process exiting

1/30/2013 - 9:54 PM Disconnected.

1/30/2013 - 9:54 PM Login...

1/30/2013 - 9:54 PM Login success.

1/30/2013 - 9:54 PM Contacting service...

1/30/2013 - 9:54 PM Connecting...

1/30/2013 - 9:54 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

1/30/2013 - 9:54 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/30/2013 - 9:54 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/30/2013 - 9:54 PM UDPv4 link local: [undef]

1/30/2013 - 9:54 PM UDPv4 link remote: [AF_INET]95.211.186.65:443

1/30/2013 - 9:54 PM TLS: Initial packet from [AF_INET]95.211.186.65:443, sid=59ac31fb 642fa1b3

1/30/2013 - 9:54 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

1/30/2013 - 9:54 PM VERIFY OK: nsCertType=SERVER

1/30/2013 - 9:54 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

1/30/2013 - 9:54 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:54 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:54 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:54 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:54 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/30/2013 - 9:54 PM [server] Peer Connection Initiated with [AF_INET]95.211.186.65:443

1/30/2013 - 9:54 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/30/2013 - 9:54 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.16.26 10.4.16.25'

1/30/2013 - 9:54 PM OPTIONS IMPORT: timers and/or timeouts modified

1/30/2013 - 9:54 PM OPTIONS IMPORT: LZO parms modified

1/30/2013 - 9:54 PM OPTIONS IMPORT: --ifconfig/up options modified

1/30/2013 - 9:54 PM OPTIONS IMPORT: route options modified

1/30/2013 - 9:54 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/30/2013 - 9:54 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

1/30/2013 - 9:54 PM open_tun, tt->ipv6=0

1/30/2013 - 9:54 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{5A3BAA09-3FF0-4FD5-B689-CE72276E8030}.tap

1/30/2013 - 9:54 PM TAP-Windows Driver Version 9.9

1/30/2013 - 9:54 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.16.26/255.255.255.252 on interface {5A3BAA09-3FF0-4FD5-B689-CE72276E8030} [DHCP-serv: 10.4.16.25, lease-time: 31536000]

1/30/2013 - 9:54 PM Successful ARP Flush on interface [15] {5A3BAA09-3FF0-4FD5-B689-CE72276E8030}

1/30/2013 - 9:54 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/30/2013 - 9:54 PM C:\Windows\system32\route.exe ADD 95.211.186.65 MASK 255.255.255.255 192.168.0.1

1/30/2013 - 9:54 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

1/30/2013 - 9:54 PM Route addition via IPAPI failed [adaptive]

1/30/2013 - 9:54 PM Route addition fallback to route.exe

1/30/2013 - 9:54 PM env_block: add PATH=C:\Windows\System32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

1/30/2013 - 9:54 PM OK!

1/30/2013 - 9:54 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.16.25

1/30/2013 - 9:54 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:54 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:54 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.16.25

1/30/2013 - 9:54 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:54 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:54 PM C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.16.25

1/30/2013 - 9:54 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:54 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:54 PM Initialization Sequence Completed

1/30/2013 - 9:54 PM Starting Management Interface...

1/30/2013 - 9:54 PM Checking...

1/30/2013 - 9:55 PM Retrieve statistics...

1/30/2013 - 9:55 PM Connected.

1/30/2013 - 9:55 PM Disconnecting...

1/30/2013 - 9:55 PM SIGTERM received, sending exit notification to peer

1/30/2013 - 9:55 PM C:\Windows\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.16.25

1/30/2013 - 9:55 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:55 PM C:\Windows\system32\route.exe DELETE 95.211.186.65 MASK 255.255.255.255 192.168.0.1

1/30/2013 - 9:55 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

1/30/2013 - 9:55 PM Route deletion via IPAPI failed [adaptive]

1/30/2013 - 9:55 PM Route deletion fallback to route.exe

1/30/2013 - 9:55 PM env_block: add PATH=C:\Windows\System32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

1/30/2013 - 9:55 PM OK!

1/30/2013 - 9:55 PM C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.16.25

1/30/2013 - 9:55 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:55 PM C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.16.25

1/30/2013 - 9:55 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:55 PM Closing TUN/TAP interface

1/30/2013 - 9:55 PM SIGTERM[hard,] received, process exiting

1/30/2013 - 9:55 PM Disconnected.

1/30/2013 - 9:55 PM Login...

1/30/2013 - 9:55 PM Login success.

1/30/2013 - 9:55 PM Contacting service...

1/30/2013 - 9:55 PM Connecting...

1/30/2013 - 9:55 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

1/30/2013 - 9:55 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/30/2013 - 9:55 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/30/2013 - 9:55 PM UDPv4 link local: [undef]

1/30/2013 - 9:55 PM UDPv4 link remote: [AF_INET]94.100.23.162:80

1/30/2013 - 9:55 PM TLS: Initial packet from [AF_INET]94.100.23.162:80, sid=404e0a4b 88cafd5a

1/30/2013 - 9:55 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

1/30/2013 - 9:55 PM VERIFY OK: nsCertType=SERVER

1/30/2013 - 9:55 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

1/30/2013 - 9:55 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:55 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:55 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:55 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:55 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/30/2013 - 9:55 PM [server] Peer Connection Initiated with [AF_INET]94.100.23.162:80

1/30/2013 - 9:55 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/30/2013 - 9:56 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.6.0.1,comp-lzo no,route 10.6.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.6.0.6 10.6.0.5'

1/30/2013 - 9:56 PM OPTIONS IMPORT: timers and/or timeouts modified

1/30/2013 - 9:56 PM OPTIONS IMPORT: LZO parms modified

1/30/2013 - 9:56 PM OPTIONS IMPORT: --ifconfig/up options modified

1/30/2013 - 9:56 PM OPTIONS IMPORT: route options modified

1/30/2013 - 9:56 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/30/2013 - 9:56 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

1/30/2013 - 9:56 PM open_tun, tt->ipv6=0

1/30/2013 - 9:56 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{5A3BAA09-3FF0-4FD5-B689-CE72276E8030}.tap

1/30/2013 - 9:56 PM TAP-Windows Driver Version 9.9

1/30/2013 - 9:56 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.6.0.6/255.255.255.252 on interface {5A3BAA09-3FF0-4FD5-B689-CE72276E8030} [DHCP-serv: 10.6.0.5, lease-time: 31536000]

1/30/2013 - 9:56 PM Successful ARP Flush on interface [15] {5A3BAA09-3FF0-4FD5-B689-CE72276E8030}

1/30/2013 - 9:56 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/30/2013 - 9:56 PM C:\Windows\system32\route.exe ADD 94.100.23.162 MASK 255.255.255.255 192.168.0.1

1/30/2013 - 9:56 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

1/30/2013 - 9:56 PM Route addition via IPAPI failed [adaptive]

1/30/2013 - 9:56 PM Route addition fallback to route.exe

1/30/2013 - 9:56 PM env_block: add PATH=C:\Windows\System32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

1/30/2013 - 9:56 PM OK!

1/30/2013 - 9:56 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.6.0.5

1/30/2013 - 9:56 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:56 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:56 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.6.0.5

1/30/2013 - 9:56 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:56 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:56 PM C:\Windows\system32\route.exe ADD 10.6.0.1 MASK 255.255.255.255 10.6.0.5

1/30/2013 - 9:56 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:56 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:56 PM Initialization Sequence Completed

1/30/2013 - 9:56 PM Starting Management Interface...

1/30/2013 - 9:56 PM Checking...

1/30/2013 - 9:56 PM Retrieve statistics...

1/30/2013 - 9:56 PM Connected.

1/30/2013 - 9:57 PM Disconnecting...

1/30/2013 - 9:57 PM SIGTERM received, sending exit notification to peer

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe DELETE 10.6.0.1 MASK 255.255.255.255 10.6.0.5

1/30/2013 - 9:57 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe DELETE 94.100.23.162 MASK 255.255.255.255 192.168.0.1

1/30/2013 - 9:57 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

1/30/2013 - 9:57 PM Route deletion via IPAPI failed [adaptive]

1/30/2013 - 9:57 PM Route deletion fallback to route.exe

1/30/2013 - 9:57 PM env_block: add PATH=C:\Windows\System32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

1/30/2013 - 9:57 PM OK!

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.6.0.5

1/30/2013 - 9:57 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.6.0.5

1/30/2013 - 9:57 PM Route deletion via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM Closing TUN/TAP interface

1/30/2013 - 9:57 PM SIGTERM[hard,] received, process exiting

1/30/2013 - 9:57 PM Disconnected.

1/30/2013 - 9:57 PM Login...

1/30/2013 - 9:57 PM Login success.

1/30/2013 - 9:57 PM Contacting service...

1/30/2013 - 9:57 PM Connecting...

1/30/2013 - 9:57 PM OpenVPN 2.3.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jan 8 2013

1/30/2013 - 9:57 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

1/30/2013 - 9:57 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

1/30/2013 - 9:57 PM UDPv4 link local: [undef]

1/30/2013 - 9:57 PM UDPv4 link remote: [AF_INET]46.165.208.65:443

1/30/2013 - 9:57 PM TLS: Initial packet from [AF_INET]46.165.208.65:443, sid=0a4a0bb1 38ddee21

1/30/2013 - 9:57 PM VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

1/30/2013 - 9:57 PM VERIFY OK: nsCertType=SERVER

1/30/2013 - 9:57 PM VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

1/30/2013 - 9:57 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:57 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:57 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

1/30/2013 - 9:57 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

1/30/2013 - 9:57 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

1/30/2013 - 9:57 PM [server] Peer Connection Initiated with [AF_INET]46.165.208.65:443

1/30/2013 - 9:57 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

1/30/2013 - 9:57 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.37.54 10.4.37.53'

1/30/2013 - 9:57 PM OPTIONS IMPORT: timers and/or timeouts modified

1/30/2013 - 9:57 PM OPTIONS IMPORT: LZO parms modified

1/30/2013 - 9:57 PM OPTIONS IMPORT: --ifconfig/up options modified

1/30/2013 - 9:57 PM OPTIONS IMPORT: route options modified

1/30/2013 - 9:57 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

1/30/2013 - 9:57 PM do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

1/30/2013 - 9:57 PM open_tun, tt->ipv6=0

1/30/2013 - 9:57 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{5A3BAA09-3FF0-4FD5-B689-CE72276E8030}.tap

1/30/2013 - 9:57 PM TAP-Windows Driver Version 9.9

1/30/2013 - 9:57 PM Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.37.54/255.255.255.252 on interface {5A3BAA09-3FF0-4FD5-B689-CE72276E8030} [DHCP-serv: 10.4.37.53, lease-time: 31536000]

1/30/2013 - 9:57 PM Successful ARP Flush on interface [15] {5A3BAA09-3FF0-4FD5-B689-CE72276E8030}

1/30/2013 - 9:57 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe ADD 46.165.208.65 MASK 255.255.255.255 192.168.0.1

1/30/2013 - 9:57 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

1/30/2013 - 9:57 PM Route addition via IPAPI failed [adaptive]

1/30/2013 - 9:57 PM Route addition fallback to route.exe

1/30/2013 - 9:57 PM env_block: add PATH=C:\Windows\System32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

1/30/2013 - 9:57 PM OK!

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.37.53

1/30/2013 - 9:57 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:57 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.37.53

1/30/2013 - 9:57 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:57 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM C:\Windows\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.37.53

1/30/2013 - 9:57 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

1/30/2013 - 9:57 PM Route addition via IPAPI succeeded [adaptive]

1/30/2013 - 9:57 PM Initialization Sequence Completed

1/30/2013 - 9:57 PM Starting Management Interface...

1/30/2013 - 9:57 PM Checking...

1/30/2013 - 9:57 PM Retrieve statistics...

1/30/2013 - 9:57 PM Connected.

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Oh and also please note that I did get the non-US servers to work (example: Germany) at one time and webpages load, but it doesn't work anymore. Am I missing a step to do or something? I run as admin and select Germany server now and it doesn't load anything.

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Oh and also please note that I did get the non-US servers to work (example: Germany) at one time and webpages load, but it doesn't work anymore. Am I missing a step to do or something? I run as admin and select Germany server now and it doesn't load anything.

Hello!

There's some problem with the route gateway:

1/30/2013 - 9:54 PM Warning: route gateway is ambiguous: 192.168.0.1 (2 matches)

Please read also here:

https://forums.openvpn.net/topic7983.html

Unfortunately we have no rational explanation at the moment to say why it happens to you only on non-US servers (the OpenVPN servers side configuration is absolutely identical on every server). We'll investigate further, if you have any additional information do not hesitate to post it.

Kind regards

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Thank you! But here I just tried a Germany server and it works again now, but perhaps later it will not?

Thank you again.

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Please halp thank you much admin.

Hello!

Let's determine if it's a DNS issue. When you connect to a VPN server and you can't browse, please open a command prompt and issue the following commands:

ping 10.4.0.1

ping google.com

ping 212.117.180.25

and send us the output at your convenience.

Kind regards

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10.4.0.1 Ping:


C:\Users\frito>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=145ms TTL=64
Reply from 10.4.0.1: bytes=32 time=142ms TTL=64

Ping statistics for 10.4.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 142ms, Maximum = 145ms, Average = 143ms



Google Ping:

C:\Users\frito>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=145ms TTL=64
Reply from 10.4.0.1: bytes=32 time=142ms TTL=64

Ping statistics for 10.4.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 142ms, Maximum = 145ms, Average = 143ms


212.117.180.25 Ping:

C:\Users\frito>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=143ms TTL=64
Reply from 10.4.0.1: bytes=32 time=145ms TTL=64
Reply from 10.4.0.1: bytes=32 time=142ms TTL=64

Ping statistics for 10.4.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 142ms, Maximum = 145ms, Average = 143ms

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Hello!

Let's determine if it's a DNS issue. When you connect to a VPN server and you can't browse, please open a command prompt and issue the following commands:

ping 10.4.0.1

ping google.com

ping 212.117.180.25

and send us the output at your convenience.

Kind regards

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