help me with my error

[nagy00 0]

when i trying to connect to the air server i have an error this is the all message : -

AUTH: Received AUTH_FAILED control message

plz help what can i do ??

[Staff 9972]

nagy00 wrote:

when i trying to connect to the air server i have an error this is the all message : -

AUTH: Received AUTH_FAILED control message

plz help what can i do ??

Hello!

Probably you need to activate your account. In order to do that, go to "Member"-->"Payment plans" and either insert your coupon code or perform the payment for the plan you wish.

If you have already performed the aforementioned steps, please do not hesitate to open a ticket or to contact us for assistance; please attach the complete OpenVPN connection log.

Kind regards

AirVPN admins