ANSWERED No internet access on WIFI, but yes access on personal hotspot

[nonamenumber0 0]

Hello,

Macbook pro Sonoma 14.5
Eddie 2.21.8

I'm in an Airbnb and at home everything was working fine with my setup, but for some reason here I can get no internet access on WIFI - with Eddie opened / connected or with Eddie quit. The computer says it's connected to the internet, but I have no access on browser or with any app.
I CAN connect to the internet with my personal hotspot to my iphone. 
I don't understand what is causing the issue that is blocking me on WIFI.

When I start Eddie while connected to WIFI, I get the following message:
"Unable to contact provider AirVPN to obtain bootstrap information.

Please check your Internet connection.

If you are behind a restrictive firewall, please try to open a ticket for help.

If the support team provides custom bootstrap URLs, please enter them below."
There is a box to enter the bootstrap URL and then a "cancel" or "save"

I don't know enough about bootstrap to understand this issue. If I hit cancel, Eddie will try to connect, but fail. It will get stuck at "Checking authorization."

What I don't understand is why I can't access the internet after Eddie has been quit.
Is there some setting stored on my computer from Eddie that blocks its use on this particular WIFI network?

I have attached my logs, thanks for the help!
 

Quote

. 2025.01.06 18:44:23 - Eddie version: 2.21.8 / macos_x64, System: MacOS, Name: macOS 14.5, Version: 14.5 (Build 23F79), Mono/.Net: v4.0.30319
. 2025.01.06 18:44:24 - Reading options from /Users/leepines/.config/eddie/default.profile
. 2025.01.06 18:44:26 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1k  25 Mar 2021, LZO 2.10 (/Applications/Eddie.app/Contents/MacOS/openvpn)
. 2025.01.06 18:44:26 - SSH - Version: OpenSSH_9.6p1, LibreSSL 3.3.6 (/usr/bin/ssh)
. 2025.01.06 18:44:26 - SSL - Version: stunnel 5.56 (/Applications/Eddie.app/Contents/MacOS/stunnel)
! 2025.01.06 18:44:26 - Activation of Network Lock - macOS - PF
I 2025.01.06 18:44:27 - Ready
. 2025.01.06 18:44:28 - Collect information about AirVPN ..., 1° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:28 - Collect information about AirVPN ..., 2° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:28 - Collect information about AirVPN ..., 3° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:28 - Collect information about AirVPN ..., 4° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:28 - Collect information about AirVPN ..., 5° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:28 - Cannot retrieve information about AirVPN: Fetch url error:Couldn't connect to server
. 2025.01.06 18:44:33 - Collect information about AirVPN ..., 1° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:33 - Collect information about AirVPN ..., 2° try failed (Fetch url error:Couldn't connect to server)
I 2025.01.06 18:44:33 - Session starting.
. 2025.01.06 18:44:33 - Collect information about AirVPN ..., 3° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:33 - Collect information about AirVPN ..., 4° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:33 - Waiting for latency tests (254 to go)
. 2025.01.06 18:44:33 - Collect information about AirVPN ..., 5° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:33 - Cannot retrieve information about AirVPN: Fetch url error:Couldn't connect to server
I 2025.01.06 18:44:36 - Checking authorization ...
. 2025.01.06 18:44:36 - Checking authorization ..., 1° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:36 - Checking authorization ..., 2° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:36 - Checking authorization ..., 3° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:36 - Checking authorization ..., 4° try failed (Fetch url error:Couldn't connect to server)
. 2025.01.06 18:44:36 - Checking authorization ..., 5° try failed (Fetch url error:Couldn't connect to server)
W 2025.01.06 18:44:36 - Authorization check failed, continue anyway (Fetch url error:Couldn't connect to server)
! 2025.01.06 18:44:36 - Connecting to Achernar (Switzerland, Zurich)
. 2025.01.06 18:44:36 - Routes, add 185.156.175.173/32 for interface "en0".
. 2025.01.06 18:44:37 - Routes, add 185.156.175.173/32 for interface "en0", already exists.
. 2025.01.06 18:44:37 - OpenVPN > OpenVPN 2.5.5 x86_64-apple-darwin19.6.0 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [MH/RECVDA] [AEAD] built on Feb  8 2022
. 2025.01.06 18:44:37 - OpenVPN > library versions: OpenSSL 1.1.1k  25 Mar 2021, LZO 2.10
. 2025.01.06 18:44:37 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2025.01.06 18:44:37 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2025.01.06 18:44:37 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2025.01.06 18:44:37 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2025.01.06 18:44:37 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]185.156.175.173:443
. 2025.01.06 18:44:37 - OpenVPN > Socket Buffers: R=[786896->262144] S=[9216->262144]
. 2025.01.06 18:44:37 - OpenVPN > UDP link local: (not bound)
. 2025.01.06 18:44:37 - OpenVPN > UDP link remote: [AF_INET]185.156.175.173:443
. 2025.01.06 18:45:10 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2025.01.06 18:45:10 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2025.01.06 18:45:16 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2025.01.06 18:45:16 - Disconnecting
. 2025.01.06 18:45:16 - Sending soft termination signal
. 2025.01.06 18:45:16 - Routes, delete 185.156.175.173/32 for interface "en0".
. 2025.01.06 18:45:16 - Routes, delete 185.156.175.173/32 for interface "en0", not exists.
. 2025.01.06 18:45:16 - Connection terminated.
I 2025.01.06 18:45:19 - Checking authorization ...
. 2025.01.06 18:46:34 - Checking authorization ..., 1° try failed (Fetch url error:Timeout was reached)
. 2025.01.06 18:47:49 - Checking authorization ..., 2° try failed (Fetch url error:Couldn't connect to server)
 

Eddie_20250106_184846.txt

[OpenSourcerer 1447]

I bet it's the DNS servers not being reset. First, try rebooting, then installing the current beta:If still no dice, try a connection, then provide a system report. It contains the logs, don't copy the logs alone..

[Staff 10051]

On 1/6/2025 at 6:49 PM, nonamenumber0 said:

When I start Eddie while connected to WIFI, I get the following message:
"Unable to contact provider AirVPN to obtain bootstrap information.

Please check your Internet connection.

If you are behind a restrictive firewall, please try to open a ticket for help.

If the support team provides custom bootstrap URLs, please enter them below."
There is a box to enter the bootstrap URL and then a "cancel" or "save"

Hello!

Please ignore the previous answer, DNS is not the root of the issues.

The first problem is related to the bootstrap access attempted by Eddie with a direct IP address. HTTP access without FQDN is sometimes not allowed in various networks. Please test Eddie 2.24.6 which tries bootstrap servers even with domain names, not only through IP addresses. The 2nd problem is that UDP seems blocked: please check any tool that might be blocking either OpenVPN or UDP, both on your Mac (including tools like LittleSnitch) and your router (on it, please disable for testing purposes any traffic management / QoS / filtering-mangling tool).

To download Eddie 2.24.6 beta version please see here:
https://airvpn.org/forums/topic/57401-eddie-desktop-224-beta-released/

If any problem persists, please send us the system report as recommended by the previous message.

Kind regards