ANSWERED AirVPN slows internet speed from 900mbps to 50-200mbps

[Sanctioner 3]

I experience severe decreases in speed on the internet when using AirVPN.  When disconnected, I get around 900 mbps.  When connected to any AirVPN server, i get between 50 to 200 mbps.  sometimes as low as 9mbps on some servers.  i tested my router with iperf3 and verified i get 2.34 to 2.37 gbps LAN to WAN throughput, limited to 1gbps by my internet provider.  the bottleneck seems to be AirVPN.  I live in Alabama and tried Atlanta, LA, Chicago, and Texas.  It doesn't seem to matter that much as the speeds are about the same.

I know AirVPN advertises no speed throttling, but it appears that is exactly what is going on.  What is the expected drop in speed when using AirVPN?

[Staff 10021]

4 hours ago, Sanctioner said:

I experience severe decreases in speed on the internet when using AirVPN.  When disconnected, I get around 900 mbps.  When connected to any AirVPN server, i get between 50 to 200 mbps.  sometimes as low as 9mbps on some servers.  i tested my router with iperf3 and verified i get 2.34 to 2.37 gbps LAN to WAN throughput, limited to 1gbps by my internet provider.  the bottleneck seems to be AirVPN.  I live in Alabama and tried Atlanta, LA, Chicago, and Texas.  It doesn't seem to matter that much as the speeds are about the same.

I know AirVPN advertises no speed throttling, but it appears that is exactly what is going on.  What is the expected drop in speed when using AirVPN?

Hello!

We can ensure you that no throttling is enforced or has ever been enforced. You can cross-check the expected speed achievable from the reports by our customers throughout the years and from the top user speed user table available in the servers status page. Several factors affect the performance you get with a VPN server, for example peering, routing, sub-optimal local configuration and traffic shaping enforced by your ISP.

Since you experience the same problem on different datacenters served by different transit providers, peering and routing problems are less likely. Please consult the traffic shaping policy of your ISP (also known as "fair use" or "traffic management" or even "assured quality of service"), usually written in the contract and in the information papers/web pages, and troubleshoot locally through the assistance of our support team (just open a ticket at your convenience).

The most relevant settings to be checked or modified are the connection mode, the MTU of the VPN interface. A general check on any self inflicted shaping on your local network (system, router) through traffic shaping tools is also advised. If you want additional support from the community attending this forum you should at least mention the Operating System name and version of the device connecting to the VPN, the program you run to connect to AirVPN servers, the connection mode. You should also publish the log of that program when you establish a connection. Without such information it is not possible to provide an actual and specific support. In the past you had multiple problems, especially with performance, and invariably they were solved as they were problems on your side (and also Verizon's traffic shaping may have played its nefarious role, are you still with Verizon?).

Kind regards
 

[Sanctioner 3]

hi, thanks for the reply.

i thought this was for tickets.  after looking again, i found the page in the client area.  ill submit it there.