[SOLVED] Multiple fiber cuts in SG and JP

[Staff 9972]

Hello!

We have been informed that:
 

Quote

At the moment Singapore and Tokyo are affected by multiple fiber cuts, which at peak hours cause traffic congestions. Most of the providers are affected by these outages. For now we see the that the current routing in Tokyo and Singapore is the most optimal.

Both in Singapore and Tokyo frantic work is ongoing to repair fiber lines.

As a consequence you can see sub-optimal performance on all of our servers in Singapore and Tokyo.

Kind regards
 

[Staff 9972]

Hello!

We have been informed of the ETR for serious problems in intra-Asia and Europe to Asia connectivity to Japan and Singapore, ranging from 2024-09-04 to 2024-09-23 (!).

Kind regards
 

[OpenSourcerer 1435]

Is this something that affects the server provider there, or general connectivity to JP? I wasn't able to find anything fruitful regarding the latter, neither in English nor in Japanese.

[Staff 9972]

@OpenSourcerer

Hello!

Our source is M247 only. The problem affected intra-Asia connectivity and Europe to Asia connectivity at least and was visible on the other provider in Singapore (Leaseweb SG) too. From Europe you should have been able to see for example troubles on NTT when you reached Japan and Singapore. The problem was generally limited to some notable congestion on peak times but some packet loss was visible frequently. As of yesterday night (CEST) some problems seem solved and the connectivity has improved remarkably. The last ETR reports Sep-23 but that's a worst case, it looks like some repairs were completed if you look at performance (we may ask for a new report in a few days if problems re-appear after that date).

Kind regards
 

[yolomedicbear 1]

Will you be adding new servers in SG, asking since Leaseweb SG servers were decommissioned and M247 are IPs are blocked by many sites like Reddit, Imgur, etc and I get a lot of captcha when using Google services from M247 SG IPs.

[jajon774 0]

Some SG server gone now you will get the new one or more server in JP or HK MY TW SK TH VN ?

[Staff 9972]

Hello!

Yes, we do have expansion plans in Asia.

Kind regards
 

[Staff 9972]

4 hours ago, yolomedicbear said:

Leaseweb SG servers were decommissioned

Hello!

Leaseweb SG's Antares is not decommissioned, as we have contractual agreements until August 2025 for it, but due to Leaseweb behavior it is down a lot of time, so we will abandon Leaseweb SG definitively after we have fulfilled our contractual commitment.

Kind regards
 

[go558a83nk 362]

3 hours ago, Staff said:

Hello!

Leaseweb SG's Antares is not decommissioned, as we have contractual agreements until August 2025 for it, but due to Leaseweb behavior it is down a lot of time, so we will abandon Leaseweb SG definitively after we have fulfilled our contractual commitment.

Kind regards
 

I'm curious why you signed a contract that didn't give you the option of abandoning the contract if they didn't keep certain quality and uptime requirements?

[Staff 9972]

40 minutes ago, go558a83nk said:

I'm curious why you signed a contract that didn't give you the option of abandoning the contract if they didn't keep certain quality and uptime requirements?

In that case we can, of course.

Kind regards
 

[go558a83nk 362]

22 minutes ago, Staff said:

In that case we can, of course.

Kind regards
 

I'm confused because you said "it is down a lot of time".  But not enough for you to break the contract legally?

[Abstain9194 0]

6 hours ago, jajon774 said:

Some SG server gone now you will get the new one or more server in JP or HK MY TW SK TH VN ?

Would love to see more availabilty in other asian countries

[yolomedicbear 1]

12 hours ago, Staff said:

Hello!

Yes, we do have expansion plans in Asia.

Kind regards
 

Would be great if you could add some new servers/IPs from other providers in SG since most M247 SG IPs are blocked by many sites like Reddit, Imgur, etc.

[oderich 0]

On 9/12/2024 at 1:44 AM, yolomedicbear said:

On 9/11/2024 at 1:27 PM, Staff said:

Hello!

Yes, we do have expansion plans in Asia.

Kind regards
 

Would be great if you could add some new servers/IPs from other providers in SG since most M247 SG IPs are blocked by many sites like Reddit, Imgur, etc.

Imgur will just send a json response with a fake message like "Imgur is temporarily over capacity. Please try again later"  with a 403 status. Only Triangulum is not blacklisted by reddit. Antares is also not blacklisted but that leaseweb server is always down most of the time.

It's worse with other smaller VPN providers from what I have found which iam not going to name.

In my opinion leaseweb servers have always been a hit or miss.

[yunonymouz@gmail.com 0]

since there are fewer servers available after the decommission of leaseweb servers, is there a plan to add more for the affected regions.