ANSWERED Disconnecting and Reconnecting Constantly

[Ackei 0]

This has never occurred before. I have no idea what the cause is. I can't connect to any server whatsoever. This is happening on Windows 10. Thanks.

[Staff 10014]

@Ackei

Hello!

Insufficient information, we're sorry. What is the program you run to connect to the VPN? Can you post the log of such program taken after a connection attempt has failed?

Kind regards
 

[Ackei 0]

Sorry for late response, here are the logs: . 
. 2024.08.01 17:42:44 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2024.08.01 17:42:44 - SSH - Version: plink 0.73 (C:\Program Files\AirVPN\plink.exe)
. 2024.08.01 17:42:44 - SSL - Version: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe)
I 2024.08.01 17:42:44 - Ready
. 2024.08.01 17:42:45 - Collect information about AirVPN completed
I 2024.08.01 17:42:56 - Session starting.
I 2024.08.01 17:42:56 - Checking authorization ...
. 2024.08.01 17:42:57 - Added new network interface "eddie", Wintun version 0.12
. 2024.08.01 17:42:57 - Using WinTun network interface "eddie (Wintun Userspace Tunnel)"
! 2024.08.01 17:42:57 - Connecting to Haedus (United States of America, New York City)
. 2024.08.01 17:42:57 - Routes, add 146.70.115.141/32 for interface "Radmin VPN (Famatech Radmin VPN Ethernet Adapter)".
. 2024.08.01 17:42:57 - Routes, add 146.70.115.141/32 for interface "Radmin VPN (Famatech Radmin VPN Ethernet Adapter)", already exists.
. 2024.08.01 17:42:57 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
. 2024.08.01 17:42:57 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2024.08.01 17:42:57 - OpenVPN > library versions: OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10
. 2024.08.01 17:42:57 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2024.08.01 17:42:57 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2024.08.01 17:42:57 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2024.08.01 17:42:57 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2024.08.01 17:42:57 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]146.70.115.141:443
. 2024.08.01 17:42:57 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2024.08.01 17:42:57 - OpenVPN > UDP link local: (not bound)
. 2024.08.01 17:42:57 - OpenVPN > UDP link remote: [AF_INET]146.70.115.141:443
. 2024.08.01 17:43:29 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2024.08.01 17:43:29 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2024.08.01 17:43:35 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2024.08.01 17:43:35 - Disconnecting
. 2024.08.01 17:43:35 - Routes, delete 146.70.115.141/32 for interface "Radmin VPN (Famatech Radmin VPN Ethernet Adapter)".
. 2024.08.01 17:43:35 - Routes, delete 146.70.115.141/32 for interface "Radmin VPN (Famatech Radmin VPN Ethernet Adapter)", not exists.
. 2024.08.01 17:43:35 - Connection terminated.
I 2024.08.01 17:43:38 - Checking authorization ...
 

[Ackei 0]

I've fixed the issue. For whatever reason the other VPNs I use for LAN emulation on my PC caused these errors. Once I uninstalled them the issue went away. 

[Staff 10014]

10 hours ago, Ackei said:

I've fixed the issue. For whatever reason the other VPNs I use for LAN emulation on my PC caused these errors. Once I uninstalled them the issue went away. 

Hello!

We're glad to know that you managed to solve the problem. Yes, for some reason their customer care could explain, Radmin interface blocks UDP connections. Eddie should not pick this interface for OpenVPN. For the readers: you can also tell Eddie to ignore any other interface by entering a valid name in Preferences > Networking > VPN interface name field (for example eddie) but, when Radmin runs, this solution could be insufficient.

Kind regards