Time Warner Cable Logs Me Off

[Will31687 1]

Hi,

I'm new to AirVPN and so far I have been impressed with the speed of the service, but after about 15 minuets of use, my internet connection stops and I get disconnected from the server. I have run into this problem before with Time Warner Cable, they disconnect me every time I am using the internet and it is extremely frustrating. Is there anyway I can stop this from happening? Do I need to change my ports or how can I cause this problem to not happen anymore. Any advice is really appreciated

[Staff 9972]

Hi,

I'm new to AirVPN and so far I have been impressed with the speed of the service, but after about 15 minuets of use, my internet connection stops and I get disconnected from the server. I have run into this problem before with Time Warner Cable, they disconnect me every time I am using the internet and it is extremely frustrating. Is there anyway I can stop this from happening? Do I need to change my ports or how can I cause this problem to not happen anymore. Any advice is really appreciated

Hello!

Thank you for your nice words!

If your ISP disconnects you, there's nothing we can do unfortunately, you should contact your ISP customer service.

If it's a stability problem, due for example to packet loss, please try a connection to port 80 TCP. Feel free to send us your client logs when you suffer a disconnection, they might help to troubleshoot the issue.

Kind regards