ANSWERED Current Server Issues

[TLH_AIR 2]

Is there any reason for the current (72h) issues with multiple servers which you csn share with us customers?

[Staff 9972]

6 hours ago, TLH_AIR said:

Is there any reason for the current (72h) issues with multiple servers which you csn share with us customers?

Hello!

Most servers, but not all, in the Toronto datacenter suffer of a 20-30% persistent packet loss on IPv6, therefore the system sets them in "yellow" status with the "Low packet loss" message. If you don't need IPv6 you can anyway force a connection to them as IPv4 works just fine. We are being assisted by the datacenter technicians to understand the cause of the problem.

Kind regards