ANSWERED Can't connect to a particular server (Turais)

[Zillator 0]

Hello, for last couple of days I've been unable to connect to Turais (Prague, Czechia). I have my login on one site authorized to Turais' IP so I don't have to use 2FA every single time. This has been working for years but now at least since 12. 4. I just can't connect to Turais. It seemes like the connection is being established and then after a long time it just fails and switches to a different server. Other servers work fine and I haven't seen Turais mentioned among the servers that have problems with connections. Is there anything I can do or can you guys pleas look into it?

This is my log - it seems the connection just times out due to no activity on the server side.
 

. 2024.04.14 15:35:13 - Eddie version: 2.21.8 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.19045.0, Mono/.Net: v4.0.30319
. 2024.04.14 15:35:13 - Raise system privileges
. 2024.04.14 15:35:16 - Reading options from D:\Downloads\Eddie-UI portable\default.profile
. 2024.04.14 15:35:17 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10 (D:\Downloads\Eddie-UI portable\openvpn.exe)
. 2024.04.14 15:35:17 - SSH - Version: plink 0.73 (D:\Downloads\Eddie-UI portable\plink.exe)
. 2024.04.14 15:35:17 - SSL - Version: stunnel 5.56 (D:\Downloads\Eddie-UI portable\stunnel.exe)
I 2024.04.14 15:35:17 - Ready
. 2024.04.14 15:35:18 - Collect information about AirVPN completed
I 2024.04.14 15:35:23 - Session starting.
I 2024.04.14 15:35:23 - Checking authorization ...
. 2024.04.14 15:35:24 - Added new network interface "Eddie", Wintun version 0.12
. 2024.04.14 15:35:24 - Using WinTun network interface "Eddie (Wintun Userspace Tunnel)"
! 2024.04.14 15:35:24 - Connecting to Turais (Czechia, Prague)
. 2024.04.14 15:35:24 - Routes, add 185.156.174.157/32 for interface "Ethernet (Intel(R) I211 Gigabit Network Connection)".
. 2024.04.14 15:35:24 - Routes, add 185.156.174.157/32 for interface "Ethernet (Intel(R) I211 Gigabit Network Connection)", already exists.
. 2024.04.14 15:35:24 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
. 2024.04.14 15:35:24 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2024.04.14 15:35:24 - OpenVPN > library versions: OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10
. 2024.04.14 15:35:24 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2024.04.14 15:35:24 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2024.04.14 15:35:24 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2024.04.14 15:35:24 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2024.04.14 15:35:24 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]185.156.174.157:443
. 2024.04.14 15:35:24 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2024.04.14 15:35:24 - OpenVPN > UDP link local: (not bound)
. 2024.04.14 15:35:24 - OpenVPN > UDP link remote: [AF_INET]185.156.174.157:443
. 2024.04.14 15:35:24 - OpenVPN > TLS: Initial packet from [AF_INET]185.156.174.157:443, sid=fac12c42 e33053ad
. 2024.04.14 15:35:24 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2024.04.14 15:35:24 - OpenVPN > VERIFY KU OK
. 2024.04.14 15:35:24 - OpenVPN > Validating certificate extended key usage
. 2024.04.14 15:35:24 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2024.04.14 15:35:24 - OpenVPN > VERIFY EKU OK
. 2024.04.14 15:35:24 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Turais, emailAddress=info@airvpn.org
. 2024.04.14 15:35:56 - OpenVPN > [Turais] Inactivity timeout (--ping-exit), exiting
. 2024.04.14 15:35:56 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2024.04.14 15:36:01 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2024.04.14 15:36:01 - Disconnecting
. 2024.04.14 15:36:02 - Routes, delete 185.156.174.157/32 for interface "Ethernet (Intel(R) I211 Gigabit Network Connection)".
. 2024.04.14 15:36:02 - Routes, delete 185.156.174.157/32 for interface "Ethernet (Intel(R) I211 Gigabit Network Connection)", not exists.
. 2024.04.14 15:36:02 - Connection terminated.
I 2024.04.14 15:36:05 - Cancel requested.
! 2024.04.14 15:36:05 - Session terminated.

[raix 1]

Hello, I have the exact same issue to connect to the server Turais. It also has been working for me for years and suddenly I just can't connect to it for several weeks. My log is the same as the one above so I won't paste it here. In addition, this issue is present on Linux using Eddie client as well. Any update would be much appreciated. Thank you.

[Staff 10015]

Hello!

We are investigating the problem.

Kind regards
 

[Staff 10015]

Hello!

The problem should be resolved and we have re-opened Turais. Please let us know in case you find any anomaly or malfunctioning.

Kind regards