please help at my ticket

[loljgkingdom 0]

sorry for reaching you guys using the "wrong way" but please take a look at my ticket #206955, have been waiting for an answer for 11 days already.

[Staff 9972]

Hello!

You will receive a reply soon, unfortunately no solution was found in these 11 days to the problem you mentioned in the ticket so the support guys were still trying something else. We we swiftly proceed to your 2nd request according to your instructions.

Kind regards